Service Representative Account Officer
Resume:
Karina Gonzalez
*********.**@*****.***
Education
United Township High School Class of 2013
East Moline, IL 61244 309-***-****
Black Hawk College – 2 years
6600 34th Ave, Moline IL 61265 309-***-****
Work Experience
IHMVCU
July 2013- August 2014
Bilingual Member Service Representative
Providing excellent & accurate customer service experience to both English & Spanish speaking members
Deposits, withdraws & etc involving the member’s account
Balancing before & after my work day
Successfully completing opening & closing duties in the branch
Recognizing opportunities that would benefit member’s needs & offer products/services that would make banking easier
Starting the process of opening accounts, CD’s & cashing out savings bonds
The Family Credit Union
August 2014- February 2016
Float Bilingual Member Service Representative
Assisting all branch locations when they need me
Processing transactions for member’s in a timely & efficient manner
Assisting with opening/closing duties
Double verifying cash sells/buys from the vault & balancing the vault at the end of the work day
Scanning work into the system so that we have all files updated
Translating for loan officer’s when a Spanish speaking customer is in need of assistance
Triumph Community Bank/ TBK Bank
February 2016- September 2019
Bilingual Teller
Managing opening/closing duties with another coworker to double verify the procedures
Helped in double verifying any cash sells/buys to the vault, getting the coin bags ready for pickup & processing night-drop deposits
Collected property tax payments from customers/non-customers
Issued license plate stickers for customers/non-customers
Balanced my drawer in the beginning/end of every shift
Balanced the vault
Helped customers access their safety deposit boxes
Assisted customers with transactions/loan payments
Completed deposits, withdraws & check cashing for non-customers
Provided memorable customer services experience & translated when my assistance was needed
Loan Operations Specialist I & II
September 2019-September 2021
Reviewing new/renewal/CIT booking packages sent to our ticket queue & making sure all the needed documents are included
Moving the loan from Laserpro to Navigator with the correct loan/customer information
Adding the required flex fields for specific loans/ creating collateral if it does not flow over as needed
Adding insurance ticklers to real estate collateral
Adding tax parcels to Infopro
Setting up escrow schedules for real estate loans & property insurance payouts as well
Quoting payoff for existing loans in our banking system
Updating customer information to their portfolios/lines & loans
Verifying rates & T-bill report
Reviewing payment change report every day
E-statement report & making sure all loans are set up when requested
Processing online entries (loan advances, payoffs & loan payments)
Checking the previous day’s work to make sure everything posted as it should(payments split how the loan is setup)
Experience in booking PPP loans/deferred loan payments
Experience booking consumer loans
Mail payments, payoffs(mailed/faxed), pay by phone payments processed correctly
Floating Account Officer
November 2021- current
Assisting members with financial applications including accounts, loans & credit cards
Selling the correct products to members who would benefit from those depending on their situation
Disputing transactions on members cards/accounts
Assisting the call center with phone calls from members when there is down time (balance inquiries, transfers, loan payments, account questions/concerns)
Assisting Spanish speaking customers on the phone, in office or on the teller line when needed
Ordering checks, debit cards & flagging cards when lost/fraud
Helping tellers with coin/cash requests, members into their SDB & helping as much with opening/closing duties
Archive documents for member application
Adding/removing joints on accounts
Sitting down with members & giving them the best financial advice based on their situation – doing what’s best for the member
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