Data Entry Customer Service

Krislena Weston

Email:********@*****.***

Address: Yoakum, TX 77995

PROFESSIONAL HIGHLIGHTS:

●Over 25 years of administrative and customer service experience.

●Experienced in problem solving, and working independently.

●Strong communication skills, both written and verbal.

●Skilled at handling multiple projects with strong organizational skills.

●Quickly able to master new computer programs and to use multiple sites simultaneously

●Ordered and maintained all office supplies and equipment

COMPUTER and OFFICE SKILLS:

●Advanced in MicroSoft Word, Excel, Outlook, Intermediate in PowerPoint, Access.

●Skilled in Internet Research of companies, college graduates and Sourcing

●Able to use multiple applications and screens simultaneously.

●Skilled in multiple computer programs such as: Workday, Direct Office, ServiceNow, AmiSys, TrueCare, Lync, Envoy, iOffice, Workplace, Google Docs, Slack, Monster, Indeed, Career Builder and LinkedIn.

●Other office skills include: Setting up conference rooms, providing catered meals, Arranging travel, Typing, Fax, Scan, Copy, Data Entry, Alpha/Numeric Filing, FedEx, UPS, USPS, and binding.

RELATED EXPERIENCE:

6/2021-8/2021: Allied Universal Security – Regional Security Administrator

●Data Entry: assisted the Regional Director of Security and his team of two Regional Supervisors to get their information up to date prior to the call center offices opening back up after closing for Covid.

●Assisted the Director in setting up Zoom team meetings, taking meeting notes and assisting in creating training records spreadsheet for Security.

●Organized in date order and made uniform all files in SharePoint for region.

6/2019-3/2020: Ascent Services - Workplace Coordinator (Contract)

●Vendor liaison for all vendors

●Worked with the corporate snack program leader to get the snack program within program plan of healthy guidelines. Placed orders every 2 weeks.

●Implemented new Workday standards and protocols to Adaptive Insights personnel.

●Created the Safety Team and was the floor warden after becoming certified.

●First point of contact for all outside visitors.

●Front door security. Worked with Global Security.

●Handled all catering for office teams and conference room meetings.

●Prepared the conference rooms for video conference meetings.

●Made all requests for computer equipment such as monitors, docking stations, cables and phones through Service Now ticketing system.

●Kept calendar of conference rooms.

●Ordered all office supplies.

●Filled and requested requisitions as needed.

06/2017-06/2019 Straight Edge Remodeling – Vender Coordinator and Office Administrator

●Gathered pricing data for materials

●Scheduled vendors on GC’s timeline

●Liaison between vendors, clients and remodeling team

●Followed up on vendor work for completion and did a “walk through” for verification.

●Scheduled service calls and follow up for customer satisfaction.

●Provided customer service to clients and inquiries for service.

7/2015-3/2016: Lehigh Hanson Scale Master in Bridgeport, TX

●Hired as permanent overnight Scale Master from 3 PM-3AM

●Answered all incoming calls from drivers on scales and incoming customer calls

●Created and distributed via email accurate reports daily to all North American Supervisors and Sales

●Used multiple computer applications to monitor, view and record all transactions

●Corrected any errors for the day before creating and sending out reports

●Provide strong customer service both on the phone and in person

●Maintained Scale House and Plant safety rules

3/2016-7/2016: Pronto Staffing (Contract Position) in Bridgeport, TX

●Assigned to Lehigh Hanson as a Scale Master.

●Learned several different computer applications quickly.

●Created and distributed via email accurate reports daily to all North American Supervisors and Sales.

●Answer the phone to all incoming calls from drivers and customers.

●Trained and used company equipment

●Maintained Scale House and Plant safety rules

09/11 - 02/12: Spherion Staffing SC3 at Dell (Contract Position) in Round Rock, TX

●Corrected purchase orders per incoming email requests from several global locations to facilitate the receipt or departure of parts by air, land and sea.

●Reset mixed configurations at the HUB to allow purchase orders to be completed.

●Created Executive Purchase Orders for buyers as needed.

●Attended and contributed updated Excel spreadsheets weekly team meetings on Purchase metrics.

01/10 - 10/10: JaniKing of Austin – Operations Assistant in Cedar Park, TX

●Contacted 200+ customers a week to check for customer satisfaction

●Asked probing questions to best assist the customer and determine any problems

●Upsold customers on JaniKing services.

●Assigned new accounts to franchise owners and transferred current accounts

●Created Excel spreadsheet and kept updated with current data for monthly reporting

●Created One Time Charge Contracts and assisted in creating new contracts

●Scanned and uploaded files, created and maintained files

●Assisted Operations Managers in all aspects of their positions

●Scheduled meetings with franchise owners

●Scheduled meetings with building management

●Made arrangements for pickup and drop off of keys

●Created reports for Operations Director from information from OM’s

●Assigned Operations Managers to projects per Operations Director

EDUCATION:

●Round Rock High School 1995, Round Rock, TX - Graduated

●Ashford University 2010 – Business Management – 1 year completed

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