DAVID ARANSIOLA, LL.M, LL.B, ACI.ARB.

***, **** ******, ***********, *** Brunswick, E3C0N2, 506-***-**** adr15a@r.postjobfree.com

PROFESSIONAL SUMMARY

Passionate about the ever-changing dynamics of customer service and satisfaction. I am a diligent customer service representative with background in the legal industry. Capable of managing complex scheduling, office administration and special project support. I am a critical and strategic thinker that thrives working under pressure with minimal supervisions and always effectively meet deadlines with desirable results. He is a very organized customer service provider with the passion to provide top notch customer experience.

CORE SKILLS

Ability to communicate with customers persuasively and clearly, both orally and in writing.

Exceptional communication and interpersonal skills.

Strong customer service orientation.

Strong MS and organizational skills.

Company Secretariat Support.

Conflict Resolution and Identification of issues.

Professional, Personable and a considerate team player.

Dedicated, reliable and excellent work ethics.

Flexible and easily adaptable to new work environment.

Proven ability to solve problems in a methodical and practical way.

Self-motivated and a proven ability to work well as part of a team.

Highly skilled in negotiating and debating.

Effective management of external advisors on any project.

PROFESSIONAL EXPERIENCE

Personal Banking Representive (Remote)

Financial Derivatives Inc. (July, 2019 – till present.

Listen to customers, understand their needs, and resolve customer issues.

Appropriately escalate customer dissatisfaction with managerial team.

Working with customers to identify solutions to meet their financial goals.

Recognize sales opportunity and apply sales skills to upgrade.

Assume selective administrative assignments. Participates and direct project-oriented tasks when directed by the Team Lead.

Provide remarkable customer service through all customer interactions, opening and servicing new accounts including credit cards, telephone answering both inbound and outbound.

Provide transactional customer service including but not limited to the following: accepted and processed deposits, withdrawals, payments and handled other tasks as may be assigned.

Selected as member of the pilot team to implement digital banking to provide seamless banking experience for customers.

Maintained meaningful relationships with high net-worth customers by resolving their issues and engaging them to understand their financial needs.

Associate Counsel/Administrative Legal Assistant

Equity Partners December 2012 – June, 2019

Maintained accuracy of the firm’s client/customer databases.

Provided an excellent client/customers’ experience by responding to range enquiries about services provided by the law firm and ensuring clients are well informed on issues relating to their case files.

Assisted with reporting and administration in the firm.

Researched applicable laws, analyzed information and prepared summary reports.

Interacting with new and existing clients to prepare for lawyers-clients meetings.

Conducted necessary correspondences and performed general office and clerical duties.

Maintenance of lawyers’ calendars, scheduling meetings, travels, appointments and court appearances.

Mediated between family members to reach amicable settlements and resolutions.

Filed several court processes and followed up on going client matters in court.

Managed and supervised multiple office processes and procedures and maintained confidential databases.

Assistant Service Agent

CFC Financial Services Inc. - April 2003 - November, 2012.

Maintained solid customer relationships by handling customers’ questions and concerns with speed and professionalism.

Ensure first call resolution through problems solving and effective call handling.

Managing customer database records and drafting status reports on customer service issues.

Maintenance of staff calendars i.e. scheduling meetings, travels and appointments.

Informed the Supervisor of any system or process discrepancy.

EDUCATION AND TRAINING

Chamber of Commerce and Industry- Business Education, Service & Training Unit- Training in Customer Service and marketing.

Institute of Chartered Arbitration (ACI.Arb.)- Mediation and Alternative Dispute Resolution.

University of Ibadan- Masters of Law (LL.M).

Obafemi Awolowo University- Bachelor of Law(LL.B)

Contact this candidate