BRITNEY PAPANTONIO

LinkedIn: linkedin.com/in/britneypapantonio/

Location: Miami Beach, FL 33139

Email: adr156@r.postjobfree.com

Phone: 949-***-****

Summary

Dynamic, motivated, adaptable, self-starter offering remarkable communication, innovation, planning, and interpersonal skills, with a keen eye for creativity and design. Charismatic leader and multi-tasking guru with the ability to juggle diverse responsibilities with emphasis on organization, enthusiasm, and unwavering attention to detail. Seeking remote work within the Events, Entertainment, Hospitality, Real Estate, and Travel Industries.

Experience

Client Services Coordinator

CBRE - Miami, FL August 2021 to January 2022

• Provided marketing, creative, administrative support to brokerage team of 4 SVP’s.

• Assembled supporting documents, complete, submit voucher forms for broker commission payments.

• Maintained brand consistency across marketing deliverables, office and client correspondence.

• Organized the preparation, production of customized, client specific property information packages in

response to Requests for Information (RFI’s), and Requests for Proposals (RFP’s).

• Created final market surveys, prospective client tour books, presentations, and communication materials with InDesign, Photoshop, Illustrator, Microsoft PowerPoint.

Virtual Coordinator

FOX - Los Angeles, CA February 2020 to January 2021

• Managed calendars for Senior Vice President and team of 25+ employees.

• Onboarded new employees and maintained resources, vendor partnerships in Salesforce.

• Planned, facilitated virtual Zoom events for special occasions, holidays, recognition celebrations.

• Arranged travel, airfare, and ground transportation, booked hotel accommodations for SVP.

• Scheduled departmental meetings, reserved, ordered food and beverage for attendees.

• Reconciled expenses for SVP and Executive Director, submitted expense reports via Workday.

Sr. Leasing Coordinator

Mobilitie / Villa Real Estate - Newport Beach, CA February 2018 to October 2019

• Engaged prospective business, generated qualified leads via social media, marketing, networking.

• Proven success in building rapport, developing client relationships, managing client expectations.

• Researched competitive markets, analyzed consumer data, identified target audience.

• Maintained listings and social media accounts; generated 106,874 impressions within 1-week.

• Created, launched website, established online presence for real estate portfolio assets.

• Initiated marketing opportunities, brand positioning, implemented effective on-brand strategy.

• Booked hotel room blocks for off-site company conferences, trade shows, and expos.

Event Planner / Administrative Assistant – Office & HR

Kevin.Murphy - Irvine, CA January 2017 to November 2017

• Produced, planned, serviced meetings, trade shows, incentive trips, retreats, corporate events.

• Extracted overall event vision, intention of event from host, executed under or within budget.

• Strategically selected event venues, hotels, dining accommodations for corporate events.

• Secured domestic, international travel reservations for executive team and event attendees.

• Cultivated new vendor relationships, negotiated, and secured contracts at discounted rates.

Assistant Front Office Manager

Fairmont Hotels & Resorts - Newport Beach, CA October 2016 to January 2017

• Managed operations, investigated challenges, resolved conflicts, tracked via CRM Software.

• Analyzed CRM data, identified opportunities for customer experience enhancement.

• Monitored inventory, prepared for guest, VIP reservations, arrivals, departures.

• Streamlined check-in process, decreased wait times, increased customer satisfaction.

• Coordinated with sales, catering regarding upcoming group room blocks, on-site events.

Assistant Front Office Manager

Hyatt Hotels & Resorts - Cambridge, MD May 2015 to October 2016

• Exceeded long, short-term Front Office upsell goals for 2015, 2016.

• Headed hiring, training processes for Front Office and Guest Service team.

• Planned, hosted meetings, team building activities, employee recognition celebrations.

• Assisted day-to-day workflow, solved complex problems with motivational, analytical strategies.

• Optimized department budgets using expert Excel skills to schedule team of 75+ employees.

• Initiated team growth via training, conflict resolution scenarios.

Front Office Supervisor

Hyatt Hotels & Resorts - Greenwich, CT October 2013 to May 2015

• Lead Front Office Upsell Program generating $27,000 in 2014, $50,000 in 2015.

• Spearheaded expansion of member loyalty, brand salience with innovative ideas.

• Supervised property operations, monitored safety, well-being, of guests, associates.

• Implemented recognition programs to improve guest service scores.

• Engaged team members through incentives, positive guest feedback, empowerment.

Assistant Event Manager / Virtual Concierge

Relais & Châteaux - Bedford, NY June 2012 to October 2013

• Built rapport, maintained relationships with high-end travel agencies, and celebrity clientele.

• Planned, managed, executed private, corporate events, 8-150 attendees, budgets $750 – $35,000.

• Hosted tastings and administrated property tours to special event clients.

• Coordinated event staffing, hotel and dining reservations, restaurant closings, venue buyouts.

• Collaborated with marketing to promote seasonal, special occasion packages.

• Implemented virtual concierge program focused on personalized service, convenience, customization.

Guest Service Agent / Concierge

Starwood Hotel & Resorts - Tarrytown, NY May 2011 to June 2012

• Entertained high-profile clients, delivered highest caliber of customer service.

• Exuded pleasant, positive, professional demeanor to guests, team.

• Greeted guests upon arrival, guided, assisted throughout stay, provided detailed itineraries.

Administrative Assistant

University of Massachusetts Amherst - Amherst, MA September 2010 to May 2011

• Supported Executive Directors of University’s Hospitality and Tourism Program.

• Represented department and provided open line of communication.

Operations Management Intern

Starwood Hotel & Resorts - New York, NY March 2011 to March 2011

• Communicated company vision, objectives to motivate teams.

• Scheduled, coordinated staff using Microsoft excel spreadsheet data entry expertise.

• Inspected rooms with meticulous attention to detail.

Education

Bachelor of Science in Hospitality & Tourism Management

University of Massachusetts Amherst - Amherst, MA September 2007 to May 2011

Skills

Hospitality Management

Meeting / Event Planning

Operations Management

Relationship Management

Superior Interpersonal Skills

Effective Oral & Written Communication

Creativity & Innovation

Attention to detail

Organization Skills

Travel Arrangements & Bookings

Contracts

Investigation

Critical Thinking

Customer Service

Market Research

Complex Problem Solving

Leadership

Solutions-Oriented

Proficient in Microsoft Office, Adobe Creative Cloud, Zoom, Slack, Concur, PMS, CRM, ADP, Workday, Salesforce

Tech-savvy

Sales & Marketing

Commercial & Residential Real Estate

Venue Selection

Staffing & Recruiting

Scheduling

Vendor / Client / Customer Relations

Budgeting & Expense Management

Calendar Management

Social Networking

Lead Generation

Phone Etiquette

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