Meko Carter

**** ********* ******

Nashville, TN 37211

Email: adr151@r.postjobfree.com

662-***-****

Career Objective: Experienced Customer Service Specialist and Warehouse Associate seeking a position in a growing dynamic organization where there are needs to expand my expertise while developing skills necessary to achieve excellence and become a valuable asset to the company.

Personal Summary:

Excellent clinical, customer service and communication skills

Supervise 5 employees with minimal assignments

Ability to quickly learn and implement new skills

General knowledge of medical terminology

Excellent verbal and written skills

Effective, Empathetic and Engaging communicator with sharp critical thinking and problem solving techniques with moderate computer skills

Ability to work under pressure and be a team player

Education:

Yazoo City High School Diploma

Yazoo City, Mississippi

08/1994 to 06/1998

Holmes Community College Patient Care Courses

Goodman, Mississippi

08/2005 - 05/2007

American Public University (Online)

Charles Town, West Virginia Business/Human Resource Management

04/2022 to Present

Professional Experience:

Ajilon Professional Warehouse Associate

02/2015 – 04/2022

Canton, MS

File and monitor investor claim within Foreclosure

Process reimbursement claims for services rendered throughout foreclosure process

Ensure all claims are calculated and completed within investor regulations and company guidelines

Review and support all documentations presented for property preservations that exceed the allowable amount by HUD

Coordinate and respond to inquiries and request from staff, attorneys, and others

Perform various duties as assigned

Aerotek Staffing Warehouse

08/2010- 01/2015

Jackson, MS

Participant Service Representative

Answering incoming calls from plan participants

Provide accurate answers regarding health and benefits

Ensure that all transactions are submitted in a timely and accurate matter

Resolve participants inquiries and follow up in a timely matter

Provide excellent communication and customer service experience in a fast pace environment

University Medical Center

06/2006 - 07/2010

Jackson, MS

Patient Service Coordinator

Patient care and Monitor assigned physician’s schedules

Schedule patients appointments in the system

Schedule patients procedures

Answer phones, register and verify appointments

Communicate with suitable staff about patients arrival

Make sure the patients are kept advised of wait times

Handle non-appointment related calls from patients

Interacting with the patients and customers in a professional matter

Sta-Home Health & Hospice

1/2004-05/2006

Jackson, MS

Front Office Assistant

Schedule and reschedule appointments

Answer multiple phone lines in a timely matter

Greet patients and visitors upon arrival

Provided information to customers regarding services

Sorted incoming and outgoing mail for the office

Directed and escorted visitors and customers to appropriate areas

King Daughters Hospital

11/2001-12/2003

Yazoo City, MS

Receptionist

Greeted visitors, answered phones, direct visitors to chosen areas, and patients rooms

Redirect calls and took adequate messages when required

Sorted, picked up and delivered mail

Assisted with planning and preparation of meetings and telephone calls

Provided clerical support

Respond to public inquiries

Worked together with the staff to assist and provide customer service

Boys and Girls Club of Yazoo City

04/1997-10/2001

Yazoo City, MS

Receptionist/ Youth Specialist

Answered incoming calls, scheduled appointments and tours

Answered questions and concerns about our programs

Filed paper work

Made follow-up calls to customers using our services

Assist afterschool students on homework and recreational activities

Supervised our children on core programs, health and wellness activities, and group games

References Available Upon Request

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