Customer Service Front Desk

**** ******* *** ** ***********, VA ***** 703-***-**** *********@*****.***

Dunia A. Ismail

Skills

Proficient with Microsoft Office

Developed reputation demonstrating excellent customer service by acknowledging customers in a positive manner in previous roles

Creating, coordinating and promoting local business events in the northern Virginia area

First Aid/CPR

Detail Oriented and excellent problem solving skills

Experience

Head Math Tutor

Kumon Learning Center

Alexandria, VA

●February 2011- June 2013

●Help students from Pre-K to Tenth Grade Mathematics.

●Help setup payment plans for any parents that struggled with their monthly dues for their child’s tutoring.

Shift Lead

Chipotle

Springfield, VA

●July 2013 – June 2014

●Head Cashier in Sales and maintaining a steady FOH staff

●Maintaining a clean lobby and assisting any customers that have online orders

●Began new catering opportunities with local high school clubs and sports

●Scheduling and executing Catering orders

Pink Marketing Specialist

●Nov 2014 – January 2017

Victoria Secrets

Springfield, VA

Provided organizational stocking methods for all new floor plans

●Promote new products with benefits that only Pink nation members are given.

Tasks included: SKU reading, SKU registration, heavy lifting, organizational skills.

June 2012 – March 2014 Applebee’s Norfolk, VA

Server

Tasks included: meal preparation in a timely fashion, stocking, customer service communication and order taking, cleaning tools and area used

Cooperate Trainer

Marketing new offers on social media to open a wider customer branch.

August 2017- January 2018 Topgolf Virginia Beach, VA

Bayhost

Master great customer service skills ; Marketing new Promos

Time managing under rushes to prioritize the guest needs first.

Cooperate Trainer

January 2018- June 2018 Wash Fair Car Wash Springfield, VA

Sales Manager

Restock inventory and make sure monthly inventory list is sent out to all distributors

Manage the Wash during open hours and make sure all vehicles are moving steady through the tunnel without mechanically issues

Having all meeting notes typed and posted for the management staff accordingly

Set up New Hire packets and interviewing new staff

Set a steady schedule following all employees request

April 2018-January 2019 Golds Gym Springfield,VA

Front Desk Coordinator

●Opening/Closing the entire gym and sound systems.

●Submitting Purchcase Order for smoothie bar and drink machine inventory.

●Update club members on club activities or new monthly class schedule.

●Updating new members information and scheduling PT weekly schedule.

●Wipe all machines and equipment down daily for club members.

January 2019- September 2019 Maggie McFlys Springfield, VA

Server/Bartender

●Open/Close Restaurant as last manager

●Maintain clean section for shift period

●Maintain bar stools and bar top cleaned and shelved bottles wiped down

●Make sure all beer tap lines are connected and correct

●Adjust server tip out so bussers and food runners get tipped correctly

●Depoist daily drops in safely before setting alarms

August 2019- July 2020 Maggiano’s Springfield,VA

Server/Bartender/ Banquet Server

●Maintain clean section for shift period

●Maintain bar stools and bar top cleaned and shelved bottles wiped down

●Make sure all beer tap lines are connected and correct

●Adjust server tip out so bussers and food runners get tipped correctly

●Depoist daily drops in safely before setting alarms

August 2020- January 2021 Dallas Cowboys Merchendising Frisco, TX

Returns Specialist Assistant

●Update weekly return inventory

●Weekly meetings with customer service department

●Track packages in route and outgoing for daily truck.

●Maintain clean section for shift period

October 2020- August 2021 KellerMeyer Bergson Services Frisco, TX Site Manager

●Create weekly schedules and send to temp agency for fills

●Maintain a clean warehouse for amazon and respond to emergency spills

●Submit Daily Protocols

●Weekly inventory submissions

●Onboarding training with new hires

●Monthly meetings with amazon associate and update KBS Sites

August 2021- September 2021 TMD Staffing Agency Richardson, TX

Administrative Assistant

●Update weekly inventory

●Weekly meetings notes

●Create and update calender

●Get Sign off for weekly checks for each warehouse temp

●Maintain clean office and office supplies

Education & Qualifications

Aug 2014 to January 2018

Old Dominion University

Norfolk, VA

Major: Human Services

Status: In complete

Sept. 2010 to June 2014 HS Diploma/ Advanced Diploma Springfield, VA

Robert E Lee High School

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