Service Representative Customer
Resume:
DIANE MACIAS
SAN ELIZARIO, TX **849
Phone: 915-***-****
*************@*****.***
Objective
To obtain full-time employment in a Customer Service Position that will enable me to use my eight years of experience and organization skills, educational background, and ability to work well with people. Thus, contributing to the growth of the company. Ability Summary
I am self-motivated dependable who enjoys working as a team member to accomplish organizational goals. I have strong organizational skills with the ability to understand business needs and plan accordingly.
Employment History
Customer Service Representative
02/2021 - 07/2021 C3/Customer Contact
Channels Inc
Austin, TX
Provide client registration and education to clients who come to a COVID-19 specimen collection site. Involves Input clients into the patient tracking system, print labels for specimen collection kits, and properly labels collection kits. Be responsible for ensuring proper client identification. Provide information on how the clients can obtain and receive test results. Register clients at collection sites for COVID-19 specimen collection into the electronic health record system. Provide education to clients on the specimen collection site operations and direct them to the proper stations. Verify client identification. Print specimen labels and properly affix labels to the specimen collection container. Properly don and doff personal protection equipment (PPE) according to CDC guidelines and Fire Department policies. Ensure clients and staff safety at all times, enforcing social distancing guidelines. Provide assistance with collection site disinfection as needed. Maintain accurate records of clients who get specimens collected at the site. Complete a paper test requisition for clients when needed and appropriate labeling. Follow proper infection prevention procedures at all times. Customer Service Representative
01/2017 - 03/2021 Apogee Retail LLC El Paso, TX
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Created with EO.Pdf for .NET trial version. http://www.essentialobjects.com. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Enumerator
07/2020 - 12/2020 Bureau of Census El Paso, TX
Ask questions in accordance with instructions to obtain various specified information, such as a person's name, address, age, religious preference, or state of residency. Identify and report problems in obtaining valid data. Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. Review data obtained from an interview for completeness and accuracy. Customer Service Representative
09/2019 - 10/2019 C3i Solutions El Paso, TX
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service P12 Deposit
12/2016 - 12/2016 Alorica El Paso, TX
Prepare deposits for the bank. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Interpreter
10/2016 - 10/2016 Language Line El Paso, TX
Created with EO.Pdf for .NET trial version. http://www.essentialobjects.com. Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible. Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary. Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.
Customer Service Representative
05/2009 - 05/2012 Alorica Inc. El Paso, TX
Bilingual Customer Service Representative. Provided assitance to At&t Customers traveling needs. Basic troubleshooting skills. Offered promoting packages according to customer's traveling needs. Educate customer on expected expenses according to custome's traveling needs. Handled customers concerns with patience and sensitivity. Busines Owner
03/2004 - 05/2008 D&R Trucking 12381 STUBBS DR, EL PASO, TX
Handle all schedules, payroll, Assist my personal driver's on filing out paper work for state and fuel taxes.Process time cards. Handled trucker's questions regarding their paycheck with concern and honesty. Maintained detailed paper work for state taxes. Entered personal information on regards to business in company network. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Education History
Issuing Institution Location Degree Received Course of Study
North High School AZ High School Diploma
El Paso Commuinty
College
1 Year at College or a Technical or
Vocational School
University of Phoenix Bachelor's Degree Science in Business
Honors & Activities
Microsoft word, excel, powerpoint, e-mail, outlook, copy machine, fax machine. Detailed References
Created with EO.Pdf for .NET trial version. http://www.essentialobjects.com. Jose Macias
Personal reference known for 30 year(s).
Created with EO.Pdf for .NET trial version. http://www.essentialobjects.com.
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