adr12v@r.postjobfree.com Overland Park, KS U.S. Citizen

913-***-****

Neelu Behere

She, her, hers

Aspiring Team Leader

Exceptional communication skills developed through extensive global team projects

Naturally drawn towards working with all kinds of people

Passionate about mentoring people from years of teaching experience

Willing to work in challenging and creative environments

Key Skills

Multilingual

Mainframe

Microsoft Office

Six Sigma Certified

Scrum

Moxie

Nintex

IBM Case Manager

Aperio

Genius

Past Experience

Synchrony Financial – Senior Letter Specialist 2004-Present

Audit and Design letters for new and existing clients

Led several projects for large clients including Verizon, Sam’s Club, Crate & Barrel, and Amazon

Built support central form for complaints team

Formed Asian diversity group to educate about diversity in the workplace

Organized and conduct online mediation to minimize stress during Covid-19

Earned operations excellence award from CEO

Trained new hire class of 40 individuals for Lowe’s commercial portfolio

Selected for interview panel to assist in hiring process

Led orientation classes for new hires

Reviewed and analyzed complaints for compliance risks and customer experience

Created merchant tool to evaluate complaints coming from different merchants

Started as a frontline customer service rep and promoted after six months

Translation Perfect 2018 - Present

Translated for customers in Hindi, Marathi, and Punjabi

Worked at judicial courts, police stations, hospitals, and DMVs

Assisted diverse set of people

Marriott Hotel 2018-Present

Greeted all guests in a courteous and professional manner

Aided customers in checking in and

Processed guest payments for room, food, and beverage charges

Science Teacher 1987-1997

Taught physics and chemistry to high school students

Education

Sanjay Gandhi Smruti College 1984 - 1987

B.S. in Zoology

Bachelor of Education

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