Customer Service Science Teacher
Resume:
************.*******@*****.*** Overland Park, KS U.S. Citizen
Neelu Behere
She, her, hers
Aspiring Team Leader
Exceptional communication skills developed through extensive global team projects
Naturally drawn towards working with all kinds of people
Passionate about mentoring people from years of teaching experience
Willing to work in challenging and creative environments
Key Skills
Multilingual
Mainframe
Microsoft Office
Six Sigma Certified
Scrum
Moxie
Nintex
IBM Case Manager
Aperio
Genius
Past Experience
Synchrony Financial – Senior Letter Specialist 2004-Present
Audit and Design letters for new and existing clients
Led several projects for large clients including Verizon, Sam’s Club, Crate & Barrel, and Amazon
Built support central form for complaints team
Formed Asian diversity group to educate about diversity in the workplace
Organized and conduct online mediation to minimize stress during Covid-19
Earned operations excellence award from CEO
Trained new hire class of 40 individuals for Lowe’s commercial portfolio
Selected for interview panel to assist in hiring process
Led orientation classes for new hires
Reviewed and analyzed complaints for compliance risks and customer experience
Created merchant tool to evaluate complaints coming from different merchants
Started as a frontline customer service rep and promoted after six months
Translation Perfect 2018 - Present
Translated for customers in Hindi, Marathi, and Punjabi
Worked at judicial courts, police stations, hospitals, and DMVs
Assisted diverse set of people
Marriott Hotel 2018-Present
Greeted all guests in a courteous and professional manner
Aided customers in checking in and
Processed guest payments for room, food, and beverage charges
Science Teacher 1987-1997
Taught physics and chemistry to high school students
Education
Sanjay Gandhi Smruti College 1984 - 1987
B.S. in Zoology
Bachelor of Education
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