Customer Service Agent

MYRTLE DENISE BERNARD

**** **** ****, *****, ********* 70714

Home 225-***-****/ Cell 225-***-****

Email: ******@*****.***

OVERVIEW

A highly motivated Credit, A/R, A/P, and Collections professional with a verifiable record of accomplishment spanning four years. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include:

Accounts Payable

Problem Collections

Organizational Skills

Computer Literacy

Work as Team Player

Problem analysis and problem solving

Decision making

Accounts Receivable

Communication Skills

Time Management Skills

Research Abilities

Planning and organizing

Negotiation skills

Confidentiality

EDUCATION

Baker High School

Diploma

Southern University

1982

1982-1984

COMPUTER SKILLS

Microsoft Office

Peachtree Accounting, QuickBooks Pro

IssueTrak, InfoLease, and Oracle

Procomm (Communication system used to license computer software)

Diamond D

Jenzabar

PROFESSIONAL EXPERIENCE

Registrar

Unitech Training Academy

Supervise, audit and evaluate the records and registration staff

Organize and administer the records, registration and graduation functions

Evaluate transcript process in order to provide maximum service to students while ensuring efficient and effective workflow

Participate and serve as part of the Student Services Team.

Supervise the coordination, evaluation and certification of all graduation applications, while overseeing the complete graduation process to include all elements of the rehearsal and ceremony

Responsible for collecting, recording, maintaining and reporting of student records e.g., grades, registration data, transcripts, and other associated audits

Recruiting Specialist

Kelly Educational Staffing

Interviewed candidates and clarified job specifications

Managed all communications with candidates

Briefed and debriefed candidates before and after interviews

Managed applicants on tracking system

Manager/Bookkeeper/Owner G&D Bernard (Bernard’s Pralines/Bernard’s Kitchen)

Performed all bookkeeping duties: A/P, A/R, General ledger transaction, etc.

Process payroll (QuickBooks)

Managed all employees (25 plus)

2019-Present

Baton Rouge, LA

2019-2019

Baton Rouge, LA

2007-Present

Baton Rouge, LA

Closing Advisor

2007-2008

Quadel Housing Service, Inc. - Road Home Program Baton Rouge, LA

Advising families through the full lifecycle of “The Road Home Program”

Assisting clients in completing application for assistance

Conducting face-to-face meetings to explain the program

Answer questions describing program options, and offer technical assistance to the family in choosing best program option

Perform preliminary and final calculations of all options

Provide families with a clear and concise presentation of the options

Attend closings and provide post-closing advisory services

Help families access services and workshops

Collector/Account Service Agent/Revenue Acct. Receivable

Customer Business Representative

2000-2007

Activant Solutions, Inc., formerly CCI-Triad Austin, Texas

Managed the VIP accounts in resolving delinquency

Researched issues and helped to solve customers’ billing problems

Answering, routing, and recording Inbound Finance Customer Services phone calls. Solved customer issues and worked all Service Requests.

Performed database maintenance

Accounts Receivable duties such as: Posting, maintaining and balancing Lockbox payments

Received and deposited all incoming checks

Worked all Cash Application issues from IssueTrak, InfoLease, and Oracle

Processing, coordination, and management of all sales contracts throughout the organization

Order Management: contractual documents review, obtaining credit approvals, ensuring customer pricing levels are within approved margin guidelines, obtaining customer confirmation via phone conversations, execution/processing of contracts, scheduling shipment delivery, installation, training, billing monthly support, product licensing, and final invoice review.

Licensed customer’s software: Used Procomm (Communication system)

IPA Examiner 1999- 2000

Texas Medical Association Austin, Texas

Evaluate incoming claims; make sure that each claim is within set guidelines of policy

Accurately process a minimum of 300+ claims per day

Account for each claim in batch to be filed

Comply with requests to execute special claims and run daily reports

Operate a variety of office equipment and the RIMS computer system

Perform other related duties as directed or required

Collections Representative 1997-1999

Empire Funding Corporation Austin, Texas

Collecting /Servicing of delinquent secured and unsecured loans as well as insufficient funds

Debt management counseling

Develop and follow through of re-payment plans

Organization of customer service request and referrals

REFERENCES

Available on request

Contact this candidate