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Customer Service Generalist

Buena Park, CA
August 08, 2022

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Name:Zahra Poorghasem

Phone: 949-***-**** Address:132 Giotto, Irvine, CA, 92614 OBJECTIVE

-To serve as a Clinical Laboratory Scientist as a Generalist with very good experience, focus on patient care, and work well under pressure within high volume environment. EDUCATION

Bachelor of Medical laboratory science

University: Shiraz, IRAN Medical laboratory science LICENSURES/ CERTIFICATION

California Department of Public Health June 2018

Clinical Laboratory Scientist (Generalist)

American Society of Clinical Pathologists (ASCP)


Clinical Laboratory Scientist

Hoag hospital Newport beach June 2021 to present

Department of Chemistry

Clinical Laboratory Scientist July 2018 to-present West Anaheim Medical Center, Anaheim, California

Generalist Full Time

Clinical Laboratory Scientist Nov 2018 to Sep 2019 Orange County Global Medical Center Santa Ana Full Time Night Department of Transfusion Service/ Blood Bank

Clinical Laboratory Scientist Oct 2006 to Sep 2016 Kowsar Hospital Shiraz Iran

Generalist Full Time


Cellular & Molecular Biology, Clinical Microbiology, Clinical Immunology, Phlebotomy, Hematology, Instrumentation, Parasitology/Mycology/Virology, Clinical Chemistry, Blood Banking, Urinalysis/ Body Fluids, Laboratory Management QA & Regulatory Issues JOB DUTIES AND RELATED SKILLS

- Perform a wide variety of routine and specialized test procedures in Chemistry, Hematology, Coagulation, Urinalysis, Blood Bank, using manual and/or automated instruments.

- Perform high complexity test of blood, body fluid, CSF, and recognize abnormal or unexpected results generated by automated equipment or interfering substances using previous results and patient history for comparison when appropriate.

- Specimen processing and producing complete and accurate test results efficiently and in a timely manner.

- Perform proficiency testing from CAP to ensure the technique and instrument performed accurately.

- Run and analyze quality control (Levy-Jennings and Westgard Rules), calibration, and instrument maintenance to ensure all are acceptable before releasing patient results.

- Monitor and evaluate quality control data to determine the needed course of action to correct problems with instruments or testing methods.

- Always follow laboratory safety policies such as wear gloves, lab coat and face shields when handling hazardous material and properly dispose of specimens, reagents, and biohazard waste.

- Maintain a clean organized work area to insure efficient test resulting turn-around-time guidelines for STAT and routine tests. Completing tests within shift.

- Report tests accurately in writing, orally and in the Laboratory Information System (LIS) or Cerner system. Make critical values calls to inform nurses or physicians and properly documenting.

- Monitor and report on the status and progress of work, checking to ensure that the supervisor’s instruction on work priorities, methods, deadlines and quality have been meet.

- Respectful attitude and well behavior to colleagues as well as customer service. UTILIZED ANALYZERS: proficiently utilized the following analyzers:

- Chemistry Testing:

o Beckman Coulter:

Unicel DXC 600- Synchron Clinical System

o Siemens

Dimension EXL 200

Dimension Xpand Plus

- Hematology Testing:

o Sysmex 3000 analyzer

o Beckman Coulter – Unicel DxH 800-Coulter Cellular Analysis System

- Coagulation Testing:

o ACL TOP 500

o Sysmex CA 600 Series

- Urinalysis Testing:

o iQ200 SELECT – Urine Microscopy System


- Blood Bank Testing:

o Helmer instruments: FFP, Cryoprecipitate Thaw instrument SPECIAL SKILLS

- PCR for covid

- Blood Bank

- Hematology and Urinanalyzers

- Operations monitoring

- Corrective actions

- Training new staff

- Results oriented

- Effective multi-tasker

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