Customer Service Representative
Resume:
Clarion Hooper
Springville, AL *****
**************.**@*****.***
Work Experience
Truck Driver
Averritt Express - Eastaboga, AL
August 2021 to Present
Truck Driver
Ghost trucking - Bessemer, AL
November 2020 to April 2021
• Transport loads
• Trailer 43’-53
• Verifying material weight
• Delivering loads in a timely manner
• Keeps truck clean
Truck Driver Class A
TDI Trucking School - Oxford, AL
October 2020 to November 2020
Training on driving 18 wheelers
Branch Manager
Credit Central
March 2017 to August 2020
• Supervising staff and making sure store goals are obtained.
• Solving customer complaints.
• Process paperwork, schedule appointments and collect payments.
• Assist customer with questions regarding their accounts.
• Answering multiple phone calls
• Filing paperwork
• Cash handling
• Process debit cards
• Marketing
• Sales
Customer Service Representative/Call Center
Alagasco - Birmingham, AL
March 2016 to April 2017
• Payment arrangements
• Debit and credit card processing
• Assisting customers with emergency problems or unexpected situations.
• Providing solutions for customer problems.
• Ensuring customer issues are resolved in a timely manner.
• Developing and maintaining customer relationships.
• Maintaining records of customer interactions.
Order Picker
Dollar general warehouse - Bessemer, AL
February 2015 to April 2016
• Packing
• Picking
• Shipping items
• evaluating items in totes
Lab Tech Assistant
Hygia Health Services
June 2015 to March 2016
• Prepared and stained slides for testing
• Cleaned, restocked and ordered supplies.
• Collected specimens and prepared them for analysis
• Maintained and cleaned lab equipment.
Caregiver-Medical Receptionist
Healing Hearts Home Care - Bessemer, AL
October 2010 to December 2015
• Feeding
• Bathing
• Showing companionship to patients
• Front desk Receptionist
• Process patients information
Phlebotomy Tech
ProLab
February 2013 to June 2015
• Collected, dump refuse or recycled materials from containers into trucks
• Removed debris from residential neighborhoods, commercial buildings and parks.
• Conducted daily DOT pre-trip inspections according to a set checklist.
• Hauled and recycled materials to a disposal site.
• Conducted all activities according to collection schedule. Education
High school or equivalent
Jess Lanier High School
2001 to 2005
Skills
• Good communication skills both written and oral
• Strong leadership and organizational skills
• Excellent customer service and time management skills
• Working knowledge of Microsoft
• Demonstrated problem solving, analytical, critical thinking and decision making skills.
• Management
• Scheduling
• Sales
• Customer Service
• Order Picking
• Phlebotomy
• Driving
• Commercial driving
Certifications and Licenses
CDL A
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