Scrum Master Agile Coach

Name: Kenny Chi

Certified Professional: Scrum Master (PSM1)/ Agile Coach

Email: ******@*****.***

Phone Number: 405-***-****

Professional Summary:

A focused individual with a constant willingness to learn and continuously improve my agile skills and knowledge. Over 7+ years of IT experience at small and very large organizations.

Performed pure scrum master Role for 7 years at my Company. Experienced scrum master with a proven history of understanding and building complex systems, focusing relentlessly on removing team impediments and delivering consumer-centric products and features. Led teams of 7-10 people across technology, business, and design departments. Experience working with onsite and offshore teams delivering high-quality software with waterfall and agile methodologies. Well-versed in building positive relations and open communication between team resources and stakeholders, optimizing workflows solving complex problems, resolving conflicts, and making accurate decisions based on sound judgment and analytical strength.

Education:

B.Sc. in Economics at the University of Buea Cameroon

Certifications:

-Certified Scrum Master (CSM)

-Professional Scrum Master (PSMI),

-Agile Practitioner.

Skills:

Agile Scrum & Waterfall, Communication, Issue & Risk Management, Kanban, Mentoring, Off-shore Coordination, Requirements, ATDD, TDD, BDD, SAFe, Team Leadership, Training, Servant Leadership, Jira, Meeting facilitation

Tools: Rational Team Concert, Jira / Confluence, SharePoint, XP, ALM

Professional Skills:

Scrum Master for three teams:

Worked with multiple product owners and architects to ensure stories are ready for refinement.

Jira / Confluence experience, Kanban / SAFe 4.6

Led daily standups with corporate teams and teams in India.

Performed planning sessions and retrospectives with teams.

Eliminated roadblocks for developers and quality engineers.

Coordinated end of sprint reviews/demos.

Developed and distributed end of sprint results including velocity charts and burn down charts.

Coordinated program meetings and communications with stakeholders.

Assisted with Release Planning and Deployments.

Represented the team at Change Advisory Board meetings.

Managed new team member onboarding.

Owned issues, risks, and dependencies.

Ensured teams follow SCRUM best practices.

Motivated team to achieve results and make improvements to each sprint.

Continually built relationships with other departments.

Held monthly one on one meeting with team members to build close relationships.

Worked with other SCRUM masters to share information and develop processes to achieve consistency among teams.

Documented processes and procedures.

Assisted and presented at quarterly Engineering hands-on meetings.

Monitored resource workloads.

Automated Testing, Agile Games.

Set up physical SCRUM / Kanban boards.

Coordinate weekly meetings with other SCRUM Masters to discuss Agile Best Practices.

Assist with gathering information for prospective new projects. This includes determining ROI and prioritizing upcoming work for the teams.

Updated status and assisted with resource allocation and budgeting.

Assisted in coordinating work with Offshore Team.

Healthcare experience as a Respiratory Therapist

Professional Experience:

Chase Bank, Phoenix, AZ July 2019 – Present

Scrum master/Agile Coach

Work with two teams of developers, architects, testers, BA’s and quality engineers to create unique applications for the manufacturing plants.

Work directly with the client Team Members to gather requirements to build applications.

Develop user stories and prioritize them in Jira.

Coach the team using full SCRUM. (Planning Meetings, Stand-ups, Refinement Sessions, Sprint Reviews/Demo’s and Retrospectives)

Ensure the applications are of high quality and tested appropriately

Facilitated Frost Bank's IT function in transitioning to scrum methodology through ETC (enterprise transition committee) engaging stakeholders during the process of the waterfall to scrum

Facilitated Scrum framework ceremonies for multiple scrum teams (Internally and off-shore) – sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives.

Planned agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

Assisted in fostering smooth internal and external communication between development teams and stakeholders, improving transparency, and radiating information when needed

Proactively identified and found ways to resolve issues and remove impediments to prevent distractions and keep projects on track.

Actively participated in the scrum of scrum meetings with other scrum masters, and program managers

Worked with the Product Owner, especially concerning grooming and maintaining the product backlog.

Analyzed project's metrics to determine productivity, and subsequently added inputs to areas that added value to our scrum process

Encouraged self-organization, meaning development teams can resolve internal impediments and conflicts wherever possible

Santander Bank, Boston, MA

Scrum Master/Coaching May 2017 – June 2019

Scrum Master for three teams:

Ensures project documents are complete, current, and stored appropriately.

Develops cost-effective plans and schedules for completion of projects following a logical pattern for utilization of resources.

Maintain strict adherence to the budgetary guidelines, quality and safety standards.

Develop user stories and prioritize them in Jira.

Coach the team using full SCRUM. (Planning Meetings, Stand-ups, Refinement Sessions, Sprint Reviews/Demo’s and Retrospectives)

Ensure the applications are of high quality and tested appropriately.

Assist with writing procedures and training plant employees on the new applications.

Manage issues, risks, and dependencies.

Provide status to all levels of management.

Maintained team efficiency about average velocity and optimal velocity for each sprint helping the team to deliver consistent story points for each sprint.

Facilitated PI planning meetings along with program management and RTE to make teams understand PI objectives necessary for the release.

United Health Care, Minnetonka, MN

Scrum Master/Agile Transformation Coach Mar 2015 – Apr 2017

Work with two teams of developers, architects, testers, BA’s and quality engineers to create unique applications for the manufacturing plants.

Assist with gathering information for prospective new projects. This includes determining ROI and prioritizing upcoming work for the teams.

Maintained a physical story wall and utilized RTC (Rational Team Concert) for burndown charts and velocity, which is an open multi-platform tool for my team collaboration.

Updated status and assisted with resource allocation and budgeting.

Assisted in coordinating work with Offshore Team.

Worked with a business team to implement project work through excellent communication, risk mitigation, and teamwork

Translate complex business and technical requirements into project requirements

Worked with a business team to implement project work through excellent communication, risk mitigation, and teamwork

Translate complex business and technical requirements into project requirements

Coordinated with other teams and participates in the Scrum of Scrums meeting with Release Train Engineer (RTE) to define, reinforce and maintain a consistent practice across the organization.

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