Sales & Marketing, Administration
Resume:
** ***** ******, ********* *, Safari Gardens, Rustenburg 0299 Email: ************@*****.*** / ***********@*****.*** Contact Nr: +27-762******
Personal Statement
I am a mature, hardworking individual with a passion for learning and ability to grasp new concepts quickly. I regard myself as resourceful and dependable, always striving to achieve the highest standards and to go the extra mile in my work. Throughout my employment I have gained knowledge and experience in the following areas: Client Services (real-time transaction processing and email, telephonic and walk-in client queries and back office) New Business Admin (office support and data capturing) Data Capturing (employee information handling and new business admin) Marketing and Sales (networking, negotiation and successfully provide products and services, financial advisory and after sales service)
Team Management (leading teams, networking and negotiating with stakeholders, mentoring, and coaching, recruitment, and selection
Human Resources (maintaining employee database i.e., records of employee attendance and leave, and create spreadsheets, assist in policy formulation and hiring, co-ordinate orientation and training sessions, ensure smooth communication with employees and timely resolution to their queries conflict management) Occupational health and safety (Housekeeping, SOPs, Toolbox Talks) Entering a new work environment is exciting because it presents new challenges and opportunities and I find it easy to adapt to new work environments as well as team setups, participating in decision making, co-operating with others, and offering support or assistance where needed. I am sensitive to employee concerns and the importance for confidentiality and discretion. I believe that discipline, integrity, accountability, honesty, and respect are critical values that build company culture. As an employees I represent the company therefore my actions and interaction with the public has a direct impact on the company’s image. I am a natural leader and I have always been promoted to leadership roles throughout my employment history. I believe that a true leader works and moves within the team to ensure teams’ success. I am good at multi-tasking and delegating. I have a proven ability to improve work environments as indicated in the health and safety roles and workplace forums in which I have participated in. My accumulated work experiences have also taught me that the key factors for promoting a climate for optimal performance and managing performance effectively, are motivation, development, and the ability to deal with demanding situations that arise from time to time, such as grievances or customer complaints. Education
High school: (1994) Middelburg Senior Secondary Grade 12 Qualification: (2015) National Diploma in Human Resources Management (NDHRM) Institution: University of South Africa (UNISA)
Courses
Old Mutual Business School
• Client Services: Service excellence
• MDP Graduate (Management Development Programme)
• Technical Sales
• License to Operate and Operational Efficiency
• Financial Advisory Information Services
• Occupational Health & Safety Act
Damelin Rustenburg
• Fundamentals of HR
• BCEA and Contracts Programme
• Employment Equity and Legislation
SHEQ National CERT (Pty) Ltd (Johannesburg, Gauteng)
• ISO Public Master Course (2017) / ISO 19011- Auditing Principles / Transition ISO 9001- ISO 14001 - ISO 18001 MARINDA R CAMERON
(Human Resources Management Diploma)
WORK TOOLS
Laptop
Cell Phone
Driver’s license,
Computer Literate
• Microsoft Office
• SEESA
• PASTEL
2 P a g e
Employment History
Office Support (Remote)
Upmarket Maintenance & Projects
Nelspruit, Mpumalanga
0ct, 2021 – April 2022
Responsibilities
• Draw up contracts and SLAs relating to plant hire, transport service
• Conduct research and Prepare presentations
• Establishing policies procedures and work procedures
• Sourcing providers of services as and when we required
(Accommodation bookings, traveling arrangements, plant hire)
• Preparing payroll information on spreadsheet
• Create and maintain updated documents and spreadsheets
• Quotations and invoicing
• Assigning and monitoring functions to staff members
• Recruitment & Selection and orientating staff
• Ordering and maintain office supplies.
• Provided office employees with continual support.
• Managing the director’s diary.
Front Office Admin & Sales
Atpet Trading Cc
Plastics Products Manufacturing
Nelspruit, Mpumalanga
Feb - Aug 2021
Key Responsibilities
• Monitoring of CCTV Cameras
• Organize and maintain the monthly customer files and records
• Prepare quotations, invoicing, receiving payments on purchases
• Preparing orders for delivery or collection
• Assisting loading orders and off-loading trucks (on slow business hours) and delivery of orders to clients when required
• Handling walk-in, email, and telephonic enquiries
• Data capture: certificates for Iso Accredited clients and production reports,
• Conducting Health & Safety inspections on premises and escalating issues for management to ensure compliance
• Create work documents for employees
• Daily Bank Recon of cash sales (Pastel) and managing the petty cash HR Admin Tasks
• Capturing employee information onto the SEESA System, organize
• Keep employee information updated in files
• Ensure contracts and all relevant employee documents are attached to their files
• Establishing and installing policies, and procedures in line with Basic Conditions Employment Act
• Establishing and maintaining the Health & Safety Function and enforce housekeeping rules on factory floor.
Reference
Ms Lucinda Blouw
Reference
Mr R Mthembu
3 P a g e
Sales & Marketing Manager
Zamantungwa Security Services & Training Academy
Nelspruit, Mpumalanga
August 2018 - March 2020
Key Responsibilities
• Site incident investigations and inspections
• Attend monthly stakeholder site meetings and fulfilling the company liaison role
• Conduct presentations to prospective clients
• Design marketing materials and ensure the company profile is updated as an active document of the company
• Implementing policies and procedures and maintaining files and registers
• Creating and implementing shift rosters
• Drawing up and reviewing SLAs
• Remove damaged equipment from worksites and send for repairs
• Coordinate company marketing events and purchasing promotional equipment
• Overseeing and office support for electrical division HR Administration:
• Invoicing and quotations
• Petty cash
• Recruitment, Selection & Employee Orientation
• Compiling Monthly Work Rosters & Salary Schedules Office Management Functions:
• Daily to day management of the office operations
• Procurement of officers’ PPEs and amenities.
Admin for the Training Centre:
• Managing the training registration process
• Planning training sessions and conducting refresher training (workshops)
• Compiling training material
• Creating working documents
Sales & Marketing Manager
Lorenz Industries and Badger Industrial Services
Rustenburg, Northwest
Feb – Nov 2017
Key Responsibilities
• Company Liaison on key accounts
• Working closely with Financial, HR and CEO functions
• Key Responsibilities
• Manage the marketing for the company and day to day marketing activities within the marketing department.
• Design & maintain company profile, marketing materials (brochures, pamphlets)
• Updating company profile with the latest products.
• Ensure company policies and procedures implemented and adhered to.
• Co-ordinating marketing events such golf days, attending Vendor workshops and manage social media page.
Reference
Mr P Khumalo
Reference
Mr L Lourens
4 P a g e
• Supplier registrations and vendor applications. Preparing and submission of tender documents and attending site meetings.
• Cold calling and conducting presentations to potential clients to market company’s engineering products.
• Attend and assist with disciplinary sittings internally and attending CCMA cases where required.
• Assisting other functions (HR) with administration where required.
• Sourcing suppliers of the equipment required for lease by the company.
• Stock take, provide support to workshops and oversee management of stores.
• Complete COIDA documents and submitted to the Dept. Labour.
• Sourcing quotes for plant hire equipment and training.
• Developing and implementing working documents for the various departments.
• Managing medical surveillance (booking and updating medical schedules) and ensuring managers avail employees for medicals and ensure that employees work with their respective restrictions.
• Arranging lifting and other work equipment inspections and testing.
• Oversee housekeeping in the engineering workshops Health & Safety Job Function:
• OHS Coordinator and Management Representative
• Coordinating tasks to ensure that the company conducts work and housekeeping is in line with Health
& Safety and Environment Compliance as stipulated by OHSA and the implementation, replacement and repairs of fire equipment and proper storage of hazardous materials.
• Manage ISO Management System
• Implement safety policies and procedures.
• Deal with Health & Safety complaints and concerns and forward these and recommendations to senior management for redress.
• Conduct Health and safety inspections, updating and maintaining Health & Safety Files.
• Research, develop and issue supervisors with toolbox/safety topics
• Developing pre-use checklists for the equipment and machinery used in the workshop and operating sites.
• Keeping equipment registers updated.
• Implementing Safe Work Procedures / Safe Operating Procedures and review and updated as per registers.
SALES & MARKETING MANAGER
Owl Communication & Mining Supplies
Rustenburg, Northwest
February 2010 – October 2010
Key Responsibilities
• Team Leader and Liaison.
• Liaison and managing key accounts (Eskom and Telkom and Mines
• Receiving and management of RFQs
• Collecting equipment that requires repairs from clients.
• Delivery of orders
• Stock taking
• Presentations to potential clients.
• Attending meetings with Eskom management and scribe
• Supporting and managing sales consultants. Compiling and distributing reports Reference
Mr P Ott
R Fourie
5 P a g e
• Weekly feedback /reports on status of orders and deliveries
• Client and supplier queries
• Procurement and preparing orders for delivery and delivery of orders when requested
• Managing supplies, stock taking and collection of orders from suppliers SALES EXECUTIVE & CUSTOMER LIASON (Northwest Region) Garment Rentals & Boston Launderers
Mogwase Rustenburg
Jan 2009 – Jan 2010
Key Responsibilities
• Sales and Marketing of personal protective clothing in the Northwest region and liaise with garment rental clients and to ensure timely delivery of garments and resolve queries
• Ensure Marking and Delivery of physical products (garments. Quality checks & Labelling of Garments.
• Weekly worksite visits to areas such as Lichtenburg, Mafikeng, Zeerust and Local sites in the Rustenburg and surrounding areas
• Ensuring compliance of processes and procedures as a vacation club store supervisor.
• Overseeing the packing, performing quality checks, and ensuring that the linen is moved out on time.
• Stock taking to ensure levels of stock availability are maintained.
• Attend meetings, liaise with hospital management, attend Hospital management queries, and follow up on payments
• Administrative duties as and when requested - follow up on payments to the company, client queries etc.
• Health & Safety Administrator: Company representative, point of contact for Scott-Safe and
• ensuring that the factory complies.
Old Mutual Group Schemes
SALES MANAGER (2007-2008)
Witbank/Middleburg Branch, Mpumalanga
Key Responsibilities
• Assisting financial advisor in identifying sales opportunities and engaging door openers
• Ensuring compliance of processes and procedures
• Negotiating for stop order deductions with employers.
• Recruitment and selection: identify and appointment of sales advisors
• Performance management, mentoring and training of sales advisors
• Set daily and weekly targets and assist advisors to achieve targets
• Managing financial advisors’ activities and interaction in allocated worksites.
• Drawing up and submitting weekly figures and reports.
• Preparing and presenting PPT presentations at monthly/quarterly meetings to management.
• Budgeting workshops performing other management admin tasks within the branch.
• Oversee community projects at branch level within allocated areas, distribution of company promotional items and health drives (organise setting up and hand overs).
• Networking and negotiation with different stakeholders, such as unions, local government, and management/supervisors to gain access for advisors to make contact and present to prospective clients at different worksites.
• Acting manager - responsibility to supervise a second branch of fifteen advisors. Reference
Mrs C Botha
Reference
Mr TF Keetse
6 P a g e
NEW BUSINESS ADMINISTRATOR
Witbank/Middleburg Branch, Mpumalanga (2004-2007)
Key Responsibilities
• Processing new business applications.
• Quality checking of and releasing captured policies
• General Administration and Updating client portfolios
• Providing admin support and handling management and financial Advisors’ enquiries
• Drawing up reports and submitting to provincial office weekly
• Visiting branches to assist in reducing cancellation rate.
• Managing and working as team leader towards achieving the goals of the branch and initiating
• actions such as planning how new business department will meet deadlines FINANCIAL ADVISOR
Witbank/Middleburg Branch, Mpumalanga (2000- 2003) Key Responsibilities
• Market and sell various OMGS insurance products
• Providing Financial Advice: Financial Education
• Establish relations with key players in the various target market
• Negotiate access for team (with unions at branch level as well as key people at worksites
• Conduct group presentations. Analyse and keep abreast of market trends Provide a
• comprehensive after-sales service.
• Ordering stationery.
• Client and Adviser Enquiries
• Assist Branch Sales Manager with general admin duties
• Secondary responsibility
• Cross selling Banking and Insurance products within the bank
• Client Queries relating to client insurance portfolio and general bank queries
• Selling Old Mutual Products within the bank
• Product knowledge refresher trainer at branch level CLIENT SERVICES ADMINISTRATOR
Nelspruit Branch, Mpumalanga (1997-1999)
Key Responsibilities
• Computer based transactions such as policy payments through Withdrawals, Surrenders,
• Admin - Colonial Mutual policies
• Office support to Financial Advisers and handling queries
• Administer client information (portfolio enquiries)
• Back Office and Finance Clerk and handling petty cash
• Occupational Health and Safety compliance (committee member)
• Inspections and escalating non-compliance to Management
• Group Schemes Provincial Committee member working to improve performance of the province under the leadership 1998
• Member of Mpumalanga Employment Equity Committee (2005-2007) 7 P a g e
TELE-SALES MARKETER
O’ Keef & Swart Communication Centre Call Centre
Auckland Park
1996
Key Responsibilities
• Calling on and Cross selling various provider products to prospective client
• Compiling Daily and weekly stats and submitting to the director
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