Customer Service Sales Consultant
Resume:
Craig Hajjar
Hamden, CT *****
***********@*****.***
Solutions-oriented and highly motivated sales leader/manager, consultant, professional with a track record as a consistent Top Producer. Strong communicator, problem solver and multi-tasker. Ability to handle a high volume of business with professionalism. Work Experience
Sales Floor Manager
Steven’s Auto Group
April 2021 to Present
• Manage and develop sales consultants and drive the success of the new and used car dealership achieving and exceeding monthly sales quotas. Provide training and support to the sales staff and assist in closing sales
Engage, motivate, and develop solid relationships with employees and customers and help bridge disconnects in the sales process
Build a strong rapport with customers building a base of referrals and establishing a strong customer network
Help manage all aspects of the sales department, track revenue logs, manage retail delivery reports and inventory lot. Prepare and administrator annual forecast and budget for new vehicle department Work with lot attendants to ensure all vehicles are properly tagged and positioned. Partner with third party vendors and the service department to complete internal service work on used vehicles prior to entering lot inventory
Sales Consultant
Bob Thomas Ford Inc. - Hamden, CT
April 2019 to April 2021
Build relationships, consult with customers to determine their needs, and discuss and advise on vehicle options
Provide customers with auto sales expertise and in-depth knowledge of Ford vehicles and technology. Test drive vehicles with customers and educate on industry leading features Complete quotes and explain financing options
Follow up and engage prospective customers and existing customers confirm and ensuring their satisfaction and generate leads.
Sales Consultant
CARMAX. - Northcross GA
January 2018 to December 2018
Built relationships and assist customers in finding a vehicle that meets their needs which includes, guiding customers every step of the way, from sale or appraisal to test drives and arranging financing applications. Provide customers with auto sales expertise within the CarMax inventory. Complete all relevant records and documentation to ensure smooth transactions for customers. Managing Director, National Sales Manager, Regional Sales Vice President Life Insurance Management
January 1988 to December 2018
Worked for the last 30 years managing, leading, and developing sales teams for various life insurance companies such as MetLife Financial Services, Ohio National, Lafayette Life, National Life Group
Formulated sales strategies and goals and implemented results-driven action plans to enhance sales of Life Insurance products
Directed recruitment, training, supervising, and coaching of up to 300 Producers/ Independent General Agents
Designed and implemented operational strategies, plans and procedures to improve internal and external efficiencies, while positively impacting sales, retention, and new business opportunities Education
sales, sales leadership
Crossroads Management Training Program
Business
Southern Connecticut State University and Mattituck Community College Skills
• Recruiting
• Sales
• Training & development
• Sales management
• Lead generation
• Business development
• Dealership experience
• B2B
• Salesforce
• Account management
• B2B sales
• Negotiation
• Customer relationship management
• CRM software
• Outside Sales
• Management
• Territory management
• Marketing
• Cold calling
• Retail Management
• Inside Sales
• Presentation Skills
• Research
• Project Management
• Communication skills
• Customer service
• English
Certifications and Licenses
Driver's License
Food Handler Certification
Assessments
Sales skills — Highly Proficient
November 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Customer service — Completed
September 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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