Customer Service Teacher

Insurance billing

MS Office

Operational improvement

Team management

Project organization

Customer service

Inventory management

Organization

Planning and coordination

Problem resolution

First Aid/CPR

Communications

Relationship development

Business operations

Process improvement

Team building

Supervision

Administrative support

Security systems

Invoice generation

High School Diploma

Weatherford High School

Weatherford, OK,

06/2012

Early Childhood Education CDA

Pen Foster

San Anselmo, CA,

05/2015

Smart choice cleaning company

Hausekeeper Springfield, Va 01/2018 to Current

Achieved cost-savings by developing functional solutions to costumer problems.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts. Improved customer satisfaction by finding creative solutions to problems.

Improved operations by working with team members and customers to find workable solutions.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Collaborated with others to discuss new opportunities. Demonstrated self-reliance by meeting and exceeding workflow needs.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recognized by management for providing exceptional customer service.

Handled all delegated tasks, including and

Maintained updated knowledge through

Delivered excelent cleaning cervices to customer locations. Performed site evaluations, customer surveys and team audits.

Leveraged to input and compile data gathered from various sources.

Answered calls to answer customer questions.

Created agendas and communication materials for team meetings.

Blue bird of Vienna

Administration Assistant Vienna, VA 01/2016 to 01/2019 Established and managed systems to create focused, quality teachers.

Developed and managed budgets for academic and student affairs.

Analyzed student data to identify and implement academic Ana

Gonzalez

M. *******@*****.***

C. 571-***-****

Laurel, Md 20707

Skills

Education and Training

Experience

AG

growth initiatives.

Created inclusive environment to meet needs of all students.

Managed school resources, including tutoring to improve student achievement rates.

Managed student health, counseling, and psychological services.

Fostered positive school culture and promoted safety and equity for students.

Aligned curriculum, instruction and assessment tools to support teacher development.

Designed processes to engage families and community members in student learning and bolster attendance at events.

Implemented professional learning community model to drive performance, boosting educational initiatives 100%. Developed and implemented strategic vision and mission for continuous and positive school growth.

Upheld and applied state laws, contractual obligations and district policies to comply with regulations and obtain necessary school funding.

Developed and implemented preschool program for students. Oversaw daily operations of program functions.

Developed and monitored budgets for ] program.

Collaborated with staff and stakeholders to execute strategies, bolstering student success rates 100%. Designed and utilized communication strategies to notify stakeholders of positive changes.

Collected and analyzed data

Facilitated staff meetings to convey policy changes and hear employee input.

Researched and wrote applications for educational grants. Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.

Monitored and evaluated performance of school employees. Outlined, implemented and maintained personnel-related policies and procedures.

Managed group of 19 staff members and 20 teachers. Resolved various situations to cultivate strong student and parent relationships.

Collaborated with various departments to support and establish programs, lessons and student activities. Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues. Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.

Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.

Blue bird day school

Teacher Arlington, VA 01/2010 to 01/2019

Worked with students individually to address areas of concern, including test grades and missed coursework. Achieved score of 100% on state reading test scores. Delivered informative lectures to engage students and teach concepts in architecture.

Conquered challenges of working with highly diverse student population to attain exceptional student achievement. Interacted with parents, teachers maintain productive communication throughout program participation.

Improved students' reading levels through guided reading groups and whole group instruction.

Created and implemented developmentally-appropriate curriculum which addressed individual learning styles. Attended and participated in department staff meetings to brainstorm ideas on issues.

Utilized technology resources, including SMART Boards and applications to develop lesson plans.

Increased average student GPA by 100]% through designing effective and dynamic lesson plans.

Modeled lesson planning strategies and classroom

management techniques to student teachers.

Entered data into online student information system to report information.

Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.

Encouraged student critical thinking and discussion in course using variety of teaching techniques.

Applied proactive behavior management techniques to facilitate classroom discipline.

Taught students how to improve grasp of material and test performance.

Instructed special needs students in [Area of study] using assistive technologies.

Mentored and counseled students with social adjustment and academic issues.

Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.

Leveraged classroom technologies to create approved lectures and lessons.

Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.

Designed compelling lesson plans focused on literature and writing learning goals for level classes.

Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards. Used children's literature to teach and reinforce reading, writing, grammar and phonics.

Created lesson plans in accordance with state curriculum and school-wide curriculum standards.

Worked outside normal hours to be available to answer parent and student questions.

Established weekly anecdotal records and portfolios to assess student progress.

Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.

Helped students build learning and study skills to achieve life-long educational goals.

Súper k center

Costumer Services Alexandria, VA 05/2004 to 05/2014 Scanned customer purchases, supporting transactions to streamline sales process.

Processed returned items in accordance with store policy. Assisted with purchases, locating items and signing up for rewards programs.

Helped customers find specific products, answered questions and offered advice.

Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation. Inspected items for damage and obtained replacements for customers.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.

Resolved issues with cash registers, card scanners and printers.

Monitored sales events to protect products, added new merchandise and rang up purchases.

Processed 100% transactions per day with exceptional accuracy.

Increased sales 95% by suggesting specific purchases to customers.

Trained new team members in cash register operation, stock procedures and customer service.

Properly verified customer identification for alcohol or tobacco purchases.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Promoted specific item options to drive sales and achieve add-on purchases.

Assisted customers with account updates, new service additions and promotional offers.

Learned roles of other departments to provide coverage and keep store operational.

Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Received payments for [Product or Service] and issued receipts.

Compiled and updated client data to track payments trends and support accurate accounting.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Assisteds with completing end-of-day counts and securing funds to prevent loss or theft.

Processed customer payments quickly and returned exact change and receipts.

Welcomed customers, offering assistance to help find necessary store items.

Processed all sales transactions accurately and promptly to prevent long customer wait times.

Organized and maintained both physical and digital payment documentation for accurate filing and compliant

recordkeeping.

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