Krystal Lucio

Thornton, Co *****

adr10v@r.postjobfree.com

+1-720-***-****

To Obtain a Position in Which my Skills will Benefit my Place of Employment and allow me to continue to grow.

Work Experience

Tier 3 Process Assistant

Amazon - Aurora, CO

October 2017 to June 2022

Support Area Manager from start to finish of shift. Place employees throughout shift for proper workflow. Conduct daily team huddles Ensure safety measures are followed and areas are staffed and maintained so packages meet deadlines for shipping. PIT trained on warehouse, order picker, power pallets, side truck and pedestrian operated forklifts.

Life Insurance Supervisor Agent

AIL-AO - Denver, CO

June 2020 to June 2021

Respond to customer inquiry for multiple requests. Virtually meet and obtain clients for life insurance policies. Train and mentor new agents to help them achieve success. Credit Supervisor Support

Sprint - Englewood, CO

May 2008 to December 2019

In the time I spent with Sprint, I worked in all customer support and credit areas. My final role was a credit supervisor support in which I handled all escalation calls from store staff and customers disputing credit determinations. Always made the best decision on each escalation in terms of company and customer needs.

Trained new incoming representatives, provided one-on-one support on calls for new representatives. Worked in 6 different systems at one time. Worked overtime as needed. The colorado call center for Sprint was outsourced the end of 2019 as the T-Mobile merger began. Starbucks Assistant Manager

HMSHost - Denver, CO

February 2004 to April 2008

Starbucks Assistant Store Manager

• Worked in a fast paced airport environment.

• Instrumental in building Sales and increasing customer flow.

• Point support for GM in assisting with store opening and communicating between Starbucks and HMSHost Management.

• Managed 25+ employees, Responsible for Scheduling, handling employee requests, staffing levels, ongoing daily training of associates, progressive discipline of associates, daily deposits, sales reporting, sales forecasting, new promotion set-ups, all product ordering, product pick-up, invoice correction, credits and inventory.

• Experience with, electronic set-up of ordering product and email communication and development of requisition books.

Education

Associate in Science (AS) in Business Management

Stevens-Henager College-Ogden - Ogden, UT

November 2011 to November 2013

High school diploma

Denver Lutheran high School - Denver, CO

August 1996 to June 2000

Skills

• 1. Excellent Communication Skills

• 1. Superior Customer Service Skills

• 1. Excellent Self-Starter

• 1. Excellent at multi-tasking

• Proficient in Microsoft Office Word, Excel, PowerPoint

• Leads best by example

• Thrives well with remote position

• Promotes Customer Hospitality

• Warehouse Experience

• Order Picking

• Mentoring

• Packaging

• Business Management

• Insurance Sales

• Hotel experience

• Microsoft Excel

• Microsoft Office

• Microsoft Word

• Account Management

• Cold Calling

• Administrative Experience

• Management

• Quality Assurance

• Office Management

• Payroll

• Forecasting

• Salesforce

• Store Management Experience

Certifications and Licenses

Life Insurance License

Insurance Producer License

Assessments

Call center customer service — Expert

June 2022

Demonstrating customer service skills in a call center setting Full results: Expert

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Expert

June 2022

Demonstrating customer service skills in a call center setting Full results: Expert

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Highly Proficient

June 2022

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Expert

June 2022

Responding to customer situations with sensitivity Full results: Expert

Customer service — Highly Proficient

June 2022

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Expert

June 2022

Responding to customer situations with sensitivity Full results: Expert

Verbal communication — Proficient

June 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Expert

June 2022

Demonstrating customer service skills in a call center setting Full results: Expert

Administrative assistant/receptionist — Highly Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Delivery driver — Expert

June 2022

Interpreting instructions or signs and solving problems Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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