Customer Service, data entry, management experience
Resume:
Krystal Lucio
Thornton, Co *****
**********@*****.***
To Obtain a Position in Which my Skills will Benefit my Place of Employment and allow me to continue to grow.
Work Experience
Tier 3 Process Assistant
Amazon - Aurora, CO
October 2017 to June 2022
Support Area Manager from start to finish of shift. Place employees throughout shift for proper workflow. Conduct daily team huddles Ensure safety measures are followed and areas are staffed and maintained so packages meet deadlines for shipping. PIT trained on warehouse, order picker, power pallets, side truck and pedestrian operated forklifts.
Life Insurance Supervisor Agent
AIL-AO - Denver, CO
June 2020 to June 2021
Respond to customer inquiry for multiple requests. Virtually meet and obtain clients for life insurance policies. Train and mentor new agents to help them achieve success. Credit Supervisor Support
Sprint - Englewood, CO
May 2008 to December 2019
In the time I spent with Sprint, I worked in all customer support and credit areas. My final role was a credit supervisor support in which I handled all escalation calls from store staff and customers disputing credit determinations. Always made the best decision on each escalation in terms of company and customer needs.
Trained new incoming representatives, provided one-on-one support on calls for new representatives. Worked in 6 different systems at one time. Worked overtime as needed. The colorado call center for Sprint was outsourced the end of 2019 as the T-Mobile merger began. Starbucks Assistant Manager
HMSHost - Denver, CO
February 2004 to April 2008
Starbucks Assistant Store Manager
• Worked in a fast paced airport environment.
• Instrumental in building Sales and increasing customer flow.
• Point support for GM in assisting with store opening and communicating between Starbucks and HMSHost Management.
• Managed 25+ employees, Responsible for Scheduling, handling employee requests, staffing levels, ongoing daily training of associates, progressive discipline of associates, daily deposits, sales reporting, sales forecasting, new promotion set-ups, all product ordering, product pick-up, invoice correction, credits and inventory.
• Experience with, electronic set-up of ordering product and email communication and development of requisition books.
Education
Associate in Science (AS) in Business Management
Stevens-Henager College-Ogden - Ogden, UT
November 2011 to November 2013
High school diploma
Denver Lutheran high School - Denver, CO
August 1996 to June 2000
Skills
• 1. Excellent Communication Skills
• 1. Superior Customer Service Skills
• 1. Excellent Self-Starter
• 1. Excellent at multi-tasking
• Proficient in Microsoft Office Word, Excel, PowerPoint
• Leads best by example
• Thrives well with remote position
• Promotes Customer Hospitality
• Warehouse Experience
• Order Picking
• Mentoring
• Packaging
• Business Management
• Insurance Sales
• Hotel experience
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Account Management
• Cold Calling
• Administrative Experience
• Management
• Quality Assurance
• Office Management
• Payroll
• Forecasting
• Salesforce
• Store Management Experience
Certifications and Licenses
Life Insurance License
Insurance Producer License
Assessments
Call center customer service — Expert
June 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Expert
June 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Highly Proficient
June 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Expert
June 2022
Responding to customer situations with sensitivity Full results: Expert
Customer service — Highly Proficient
June 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Expert
June 2022
Responding to customer situations with sensitivity Full results: Expert
Verbal communication — Proficient
June 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Expert
June 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Administrative assistant/receptionist — Highly Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Delivery driver — Expert
June 2022
Interpreting instructions or signs and solving problems Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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