Customer Service Assistant Manager

OBJECTIVE: To secure a full time position offering growth and advancement utilizing my knowledge, experience, and skills.

EXPERIENCE:

Touched by An Angel

Self Employed

**** - *******

Corporate and Residential cleaning

Through Broker referrals, cleaning of recently sold / purchased homes

Utilizing Sales and marketing skills to acquiring client base for weekly, monthly, or on-call basis

Manage staffing needs

Develop and implement sales and marketing promotions

Maintain necessary relations with key customers

Responsible for all hiring and terminations

Dollar Tree Various Locations

3/2016 – 4/2022

Provide exceptional Customer Service in greeting and assisting customers

Answer questions and resolve customer inquiries, concerns, and issues

Supervise, train, and develop new hire Associates on operating practices and procedures

Merchandise management: ordering, unloading, and transferring to main floor

Creating visually pleasing displays in an organized – easy to find fashion

Record keeping including payroll, scheduling, cash register deposits, and receipts

Java Coffee Shop Hull, MA

Shift Supervisor

Part Time

1/2015 – 3/2016

Handled day to day operations, receiving goods, Baking, Brewing, cleaning

Meet and greet customers through exceptional Customer Service

Key holder for Opening/Closing, work cash register, handle money transactions

Casey Movers Rockland, MA

Assistant Manager

2/2008 – 3/2009

Prepare all new hires through individually training sessions, follow

up meetings and coaching.

Utilizing Sales and marketing skills to acquiring client base

Daily management of staffing needs

End of evening cash Close Out

Managing weekly payroll

Accounts receivable

Managed customer service survey process

Maintain necessary relations with key customers

Yankee Candle Pembroke, MA

Assistant Manager

10/2000 – 11/2005

Retail store Customer Service

Daily and weekly sales tracking inventory

Daily management of staffing needs

Ordering and stocking store inventory to meet operational procedures

Processing shipments to various stores within district region

Creative design of floor plan resets

Opening and closing of facility

Additional Employment History

Customer Service / Bartender American Legion 2004-2005

Customer Service - Sales Hickory Farms Seasonal

Child Care Stay at Home Mom 1992 - 2000

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