Customer Service Debt Collector

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CURRICULUM VITAE

SONJA BLAESER

Administrator Office Manager

Address: Pinelands, Cape Town

Mobile: +27 [0] 61 603 1983

Email: *************@*****.***

PROFESSIONAL PROFILE

A mature and highly skilled Office Administrator & Manager with over 30 years of experience in various business environments across Retail Finance Event Management Telecommunication and Customer Service industries; Sonja Blaeser has a proven record of success, having developed a broad skill set in General Administration, Financial Administration, Professional Communications, and Client Interaction with value- added excellence to the workplace.

Sonja is a confident and hardworking professional, driven to provide well-organised administrative functions, with a focus on efficient organisation and task-based planning to support and enable the smooth flow of activities throughout the business. In recognition of excellent customer service delivery and efficiency, she took advantage of the Employee Training Development Programme at a prior employer and was subsequently awarded several certificates.

Sonja excels at building and maintaining beneficial relationships with stakeholders at all stages of operation

(internal and external), as well as managers, colleagues, clients, and regulatory representatives. She is exceptionally committed to achieving company goals and advocating the highest standards in service excellence. Ethical, self-motivated and vastly experienced employee – Sonja will be a great asset to any company requiring her level and calibre of skill.

Career Objectives: Currently seeking a permanent position within an established company, ideally in the targeted role of Office Administrator Admin Clerk Office Manager. PROFESSIONAL EXPERIENCE

TS Tobacconists CC September 2020 to October 2020

Customer Sales and Stock Admin

- Managed all sales of all tobacco products in a polite & courteous manner.

- Maintained accurate stock records & ordered new stock as needed.

- Received new stock & captured records onto the electronic system.

- Handled customer complaints / queries both in-person & telephonically.

- Responsible for correctly processing daily cash-up. BTN September 2019 to January 2020

Temp Sub-contractor for MTN

- Loaded all jobs for Content Manager OnDemand (CMOD) to be approved by the International Labour Organization (ILO) of MTN. AREAS OF EXPERTISE

- Office Management &

Administrative Support

- Stakeholder Engagement &

Relationship Building

- Procurement Management

- Stock / Inventory Control

- Production & Delivery Control

- Overall Quality Assurance

- Conflict & Query Resolution

- Customer Service & Sales

- Front-of-House Control

- Staff Supervision & Delegation

2 P a g e

- Controlled all information including Site details Acceptance form Scope of work Photographs Asbuilt Plans Wayleaves Bom & Bos Quality Assurance MTN Serial list Document.

- Loaded approved information onto the Huawei system for payment. Inyani - Telkom Contractors May 2014 to May 2018

Office Administrator

- Answered phones; handled / directed queries to the correct department.

- Stock procurement – obtained quotations, received stock & confirmed the accuracy of all invoices / orders / delivery notes.

- Maintained expense reports for stock orders & all other expenses for Head Office Kept records for George & Knysna.

- Organised travel arrangements such as flight booking, accommodation, and other requirements for the CEO.

- Received all emails from Telkom & job cards from ILO / Foreman.

- Created dummy invoices based on the job cards & sent to Head Office.

- Dealt with ordering & maintenance of diesel Created weekly reports on vehicles tyres, licensing, batteries, & other relevant requirements.

- Drew up fortnightly timesheets & submitted timeously to Head Office.

- Handled petty cash & monitored all data processing on the SAP system.

- Performed general administration / filing.

Ron’s Hire April 2012 to April 2014

Office Manager

- Managed site inspections for various events & ensured correct products.

- Booked events & scheduled teams for the set-up of tents / equipment.

- Responsible for up-selling of additional equipment such as linen / crockery / chairs / tables, etc.

- Banked money received & consolidated bank statements.

- Handled debtors, followed up on outstanding monies & creditors, and allocated the necessary cash payments.

- Accumulated documentation, receipts, payments, & collections for month-end hand over to the accountant.

- Monitored vehicles & ensured diesel was accounted for Maintained general safety of vehicles such as servicing, tyres, & annual licensing.

- General administration & filing Answered phones, dealt with queries / questions & complaints.

- Monitored emails, created quotations, & handled invoicing for events. EARLIER EMPLOYMENT SYNOPSIS

Island House Trading 2007 to 2008

Financial Consultant: Data capturing Mortgage broker Managed all international clients Advised cash flow & double turnover problems Dealt with winding-up orders & petitions Monitored factoring & confidential AREAS OF EXPERTISE

(Cont.)

- Data & Order Processing

- Data Capturing &

Recordkeeping

PROFESSIONAL STRENGTHS

- Excellent interpersonal &

people skills

- Competent staff management

& great leadership abilities

- Accomplished at building

business relationships

- Knowledgeable on numerous

financial aspects

- Proficient with ordering &

receiving goods

- Advanced tact & diplomacy in

conflict resolution

- Excellent time & task

management skills

- Vast experience in dealing with

customer satisfaction

- Customer service orientated

- Works well independently,

without supervision

- Enjoys a collaborative work

environment

- Able to think strategically &

analytically

- Responsible & loyal employee

- Computer Literacy: SAP ǀ RAPS

WordStar MS Office Suite

(Word, Excel, Outlook,

PowerPoint) Internet & Email

QUALIFICATIONS

National Senior Certificate /

Technical Matric N3; George

Technical College, 1987

3 P a g e

invoice discounting Handled Bailiff problems & liquidations Research & service follow-ups.

Distell Liquor Manufacturer & Retailer 2001 to 2007 Customer Sales Consultant: Processed sales orders on SAP system Handled trade returns & advise notes Managed credit issues. Parmalat 2000 to 2001

Temp Admin Assistant: Inventory / Stock Control Office Administration. Distillers Liquor Corporation (Pty) Ltd 2000 to 2000 Temp Admin Clerk: Inventory stock control Production & Delivery control. Heidi's Containers & Packaging 1989 to 2000

Receptionist / Debt Collector: Invoicing Debt Collection. Cross Cape Express Couriers 1988 to 1989

Receptionist / Costing Clerk: Reception & Admin Clerical Costing. COURSES & TRAINING

Sales, Brand & Product knowledge

Training Programme; Distell, 2004

Basic Product knowledge Course;

Distell, 2004

Professional Teleselling Skills;

Distell, 2003

PERSONAL DETAILS

Date of birth 30 December 1967

Nationality South African

Driver’s Licence Code 8

Availability Immediate

References and certificates

presented upon request.

Contact this candidate