Customer Service Warehouse

Hollis L. Graves Jr.

Houston, TX *****

Professional Summary

10+ years of experience as a Logistics/Warehouse specialist

Expertise in performing administrative duties which includes calendaring, document preparation and in coordinating meetings

Expereince in using SAP and Oracle to schedule and process production orders based on inventory

Proficient with MS word, Excel, PowerPoint and outlook

Education

Trinity Valley Community College - Athens, TX

Associates of Arts degree in Business, May 2008

Associate of Applied Science in Computer Information Technology, May 2009

Certifications and Licenses

Certified Business Information Systems

Certified Forklift Operator

Driver's License

Skills

Shipping routes IATA Declarations, IMO Declarations Inventory logging Documentation and filing Rate coordination Work orders Status assessments Scheduling Storage procedures Team oversight Budget and cost control SAP Equipment operation Preventive maintenance Problem resolution Customer service Deliveries Imports and exports Strategic planner Defect tracking Safety-conscious Sigma Six Training Hazmat Experience BOLs Loading Plans

Technical skills:

Knowledge of Shipping Paperwork including: BOLs, IMOs, IATAs and other pertinent documents.

Knowledge of Hazardous Materials Shipments.

Knowledge, understanding and previous experience with Road Freight, Airfreight, Sea freight and Freight Forwarders.

Knowledge and understanding of Import/Export concepts, rules and local customs regulations.

Knowledge and understanding of vessel Chartering and Air Chartering.

Knowledge of the Harmonized Tariff code system.

Professional Experience

Kongsberg Automotive, (Express Employment Temp) Willis, TX

March 2022 – Present

Inventory/ Warehouse - Planning and Scheduler Specialist

Responsibilities:

Coordinates with sales division to determine customer requirements per Project BOM

Certifies materials, manufacturing equipment, and the size of workforce needs to manufacture goods

Forecasts how long a project will take to complete

Develops a production schedule / Plan and organize production workflow for all projects detailing all tasks and time they should be completed by to meet predicted completion date

Monitors project's progress to ensure it's following the schedule

Troubleshoots investigate problems arising during production and finding solutions

Organizes project paperwork, including material specifications, and maintains records

Collects and assesses data about the production and team's performance

Prepares reports on production processes for upper management / suggests ways to improve efficiency

Used SAP to schedule and process production orders based on inventory

Uses ERP System to properly put away products in to inventory, cycle count or assign to shipments

Perform administrative duties which includes calendaring, document preparation and coordinating meetings

Review and prioritize operations to ensure maximum performance and minimum delay

Set goals tasks and priorities for workers and other staff

Supervise production activities to ensure they will finish on time and within budget

Work together with quality control warehouse and other staff

Maintain the inventory and identify shortages of materials

stay updated with market trends in the industry

DB Schenker (VOLT Temp.) Humble, TX

Oct 2021 – March 2022

Apple Specialties Production Supervisor

Responsibilities:

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

Screens iPhones, I Watches, iPads and iMacs for defects & repairs.

Re-installs iOS or Android software to fixed devices.

Uses both iOS SDKs (Software development Kits) and APK (Android application package) to customize applications for company use.

Estimates cash payout for customers trading in devices for upgrade.

Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

Used SAP to for scheduling and shipping of apple products

Perform administrative duties which includes calendaring, document preparation and coordinating meetings

Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

Maintains quality service by establishing and enforcing organization standards using SOP’s.

Uses ERP System to properly put away products in to storage, cycle count or assign to shipments.

Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.

Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.

Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.

Maintains a working relationship with the shift leads and all associates to maintain and perform all production duties following the terms of the collective bargaining agreement (VOLT).

Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Tenaris TCT, Houston, TX

June 2019 – April 2020

Inventory Specialist

Responsibilities:

Conduct Cycle Count inventory processes to ensure accuracy and timely execution

Schedule categories for Cycle Count inventory and maintain strict records

Oversee and evaluate stock rotation procedures

Maintain adequate storage for warehouse and on-site inventory

Maintain and evaluate inventory records on a quarterly basis

Create an efficient space utilization plan

Notify store management of shortages or other problems that could impact product availability

Check bulk orders for accuracy and quality prior to shipment

Loading/unloading Shipments

Receiving all incoming shipments

Uses ERP System to properly put away products in to storage, cycle count or assign to shipments.

Issue all warehouse products

Entered and completed all customer returns

Input and executed all Vendor returns

Maintain warehouse

Stocking warehouse products

Scheduled freight methods and routes with Commercial Carriers

Scheduling product deliveries

Travis Trailer Houston, TX

May 2018 – March 2019

Floors and Specialties Production Supervisor

Responsibilities:

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

Maintains quality service by establishing and enforcing organization standards.

Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

Provides manufacturing information by compiling, initiating, sorting, and analysing production performance records and data; answering questions and responding to requests.

Creates and revises systems and procedures by analysing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.

Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.

Maintains a working relationship with the union by following the terms of the collective bargaining agreement.

Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Koontz Wagner Houston, TX

Jan 2017 – May 2018

Production Coordinator & Expeditor

Responsibilities:

Compiles and maintains records, such as material inventory records, production records, and timecards, using a computer

Reads production schedules, inventory reports, and work orders to determine type and quantity of materials required, availability of stock, and order priority

Plans and schedules Production schedule for all products.

Directs warehouse staff to expedite the transfer of materials from stock area to production areas.

Documentation Control

Provided and maintained quality customer relations

Recorded and maintains a perpetual inventory of quantity and variety of materials and parts received, stocked, and distributed, manually or using a computer

Drive truck to outlying work areas to check the status of orders or to deliver materials

Scheduling, releasing, expediting and tracing shipments with various vendors, factories, and shipping carriers

Examine material received, verify part numbers, and check discrepancies, such as damaged or unmarked parts

Confers with department supervisors to determine overdue material and parts and to inform supervisors of material status

Compare work ticket specifications to the material used at work stations to verify appropriate assignment.

Compiled and maintains material and parts inventory and status information to expedite movement of material and parts between production areas, according to predetermined production schedules and order priorities

Procure the highest quality goods and services in accordance with approved procurement policies and procedures

Negotiate adjustments, returns and exchanges for goods and services purchased for agency

Create and implement a sophisticated electronic procurement tracking system to track all purchases from initiation of purchase request to posting of goods receipt

Prepare or assist in the preparation of a variety of financial and statistical reports as assigned

Maintain and review computerized records of items purchased, costs, delivery, product performance and inventories

Play an integral role on committees to explore bid strategies, specification development and contract language; will be heavily involved in providing guidance on agency Request for Proposals (RFPs)

Participates in the development and presentation of procurement related training

Analyze price proposals, financial reports, and other data information to determine reasonable prices

Ensure procurement records and files for purchases include (a) vendor selection or rejection (b) the basis for the cost or price

Monitor shipments to ensure that goods come in on time, and in the event of problems, trace shipments and follow up with undelivered goods

Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action

Classify, code, and assign goods and services purchased according to associated budget line item

Exhibit exceptional internal and external customer service skills

Develop a computerized database to POs for production purchases

Stoller USA Houston, TX

Jan 2016 – Jan 2017

Shipping Manager

Responsibilities:

Routed incoming shipments to the proper department or warehouse section

Contacted carrier representatives to resolve issues with FedEx/UPS & Endicia software and other services

Responsible for dealing with shippers when merchandise was found to be damaged or lost

Supervised 15 to 18 warehouse workers, 1 shipping clerk and 1 shipping coordinator

Requisition and store shipping materials and supplies to maintain an inventory of stock

Determined shipping methods, routes, and rates for materials to be shipped

Maintained records of destination charges and weight on all outgoing freight

Attended management/production meetings to plan/schedule customer demands

Preparing all hazmat paperwork, including IATA Declarations, IMO Declarations and other necessary documents.

Exporting/Shipping chemical material overseas, by air, by train or truck

Shipping hazardous and non-hazardous materials World Wide

Packaged and Loaded all Hazardous in shipping containers, trucks, etc.

Trained in the use of automated equipment

Negotiated freight cost, methods and routes with Commercial Carriers

Interacted with Department Heads to resolve issues

Moved products to assigned area in the warehouse or to store shelves

Maintained records of incoming and outgoing shipments

Retrieved customer orders and packaged for shipment

Consolidated shipping orders, using Master Billing

Prepared shipping documents and mailing labels

Verified that orders were filled correctly

Recorded items removed from inventory

Supply chain distribution according to forecast in Management meetings.

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Axalta Powder Coating System Houston, TX

Oct 2014 – Jan 2016

Shipping Manager

Responsibilities:

Handled the tasks of verifying the contents of the material of received packages

Monitored subordinate employees and ordered suppliers

Handled the duties of supervising shipping and receiving departments

Negotiated freight cost, methods and routes with Commercial Carriers

Performed maintenance of records and information management of the shipping department

Implemented, recommended and supported the shipping department to increase the quality control, cost reduction and performance of employees

Supervise 20 to 18 Shipping employees, 2 Shipping Clerks and 1 shipping coordinator

Prepared, maintained and evaluated employment performance reviews and time card

Assisted in planning and managing departmental budget

Monitored shipments to ensure customer satisfaction

Reconciled complete reports and daily shipping data

Maintained daily shipping activities and good relationships with partners, stakeholders, customers, and shippers

Prepared, wrapped, weighed and loaded items for shipping according to packing slips Processed all invoicing, freight forwarding and packing slips Used computerized system to verify and pull inventory

Shipped high volume of orders daily; followed all procedures and kept accurate records

Warehouse/Inventory Supervised loading and unloading of goods, ensuring that merchandise was handled with care and placed correctly in the warehouse

Monitored inventory paperwork and order, to keep warehouse fully stocked Kept warehouse items neatly organized to facilitate ordering of new inventory

Communication Problem Resolution Resolved a wide range of problems, including missing merchandise, delivery cancellations, damaged merchandise, and incomplete deliveries

Discussed shipping and packing issues with co-workers and management to develop improved practices Trained new warehouse workers from various ethnic backgrounds

Coordinated with freight forwarders to expedite international shipments

Trained staff on material handling processes to reduce shipping times

Preparing all hazmat paperwork, including IATA’s, IMO’s and other necessary documents.

Exporting/Shipping chemical material overseas, by air, by train or truck

Shipping hazardous and non-hazardous materials World Wide

Moved freight, stock and other materials to and from storage and production areas and loading docks on 35,000Lb. forklift

Issue Project Logistics plan, lead and seek opportunity to improve Logistics Process and implement enhanced daily operation to achieve further cost efficiency.

Plan, coordinate and arrange freight and materials movement

Monitor and expedite pickups and deliveries

Working with freight forwarder and trucking company to develop routing guides

Provide shipping duration’s to scheduling for the planned modes of transportation

Coordinate special transportation for over-sized shipments

Coordinate expediting and tracing activities with internal Expeditor, package Engineers carriers, packers and shipping agents

Maintain current working knowledge of customs regulations and import formalities in primary host countries

Create and maintain detailed Shipment Tracking reporting

Strong Organizational and Time Management Skills, with the Ability to maintain effectiveness while managing multiple tasks and shifting priorities

Maintained records of incoming and outgoing shipments

Retrieved customer orders and packaged for shipment

Consolidated shipping orders, using Master Billing

Prepared shipping documents and mailing labels

Verified that orders were filled correctly

Recorded items removed from inventory

Supply chain distribution according to forecast in Management meetings

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Petro Valve (Temp. Assignment) Houston, TX

May 2014 – Oct 2014

Production Manager

Responsibilities:

Develop valid, feasible Shipping schedules for finished goods and component items based on equipment, labor, and raw material availability

Publish and perform root cause analyses on key metrics including Customer Service Level, Actual vs. Scheduled Productions and Master Schedule Stability - Sigma Six

Interact frequently with sales, marketing, and manufacturing personnel to balance supply and demand

Coordinate amount of finished goods, assembled components and parts to intercompany and distribution centers

Monitored cost and quality of production

Integrated and developed new team members

Implemented a preventive maintenance program for production facilities

Instituted and monitored safe work practice procedures to maintain an injury-free and efficient production facility

Achieved a consistent record of improving production runs and reducing costs

Advise Distribution Planner regarding shipping schedule adjustments and special distribution requirements.

Identify materials with no further use, recommend disposition

Coordinate production of assigned subcontractor(s) and movements of materials/product to/from this subcontractor(s)

Ability to perform but not limited to the following tasks, be familiar with and able to interpret packing slips, enter into the computer the correct information, to acknowledge receipt of the goods into the purchase order and processing database

Loaded/unloaded valves on transport trucks with 40, 000 Lb. forklift.

Piping Technology & Products (Temp. Assignment)

Mar 2014 – May 2014

Receiving Supervisor

Responsibilities:

Verifies all merchandise deliveries according to Company standards

Recruits, trains and develops receiving associates and cross trains associates

Communicates advanced shipping information to Departmental Managers

Process information and merchandise through computer system using Oracle and SAP

Ability to communicate with associates and department heads

Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with buyers/shippers to rectify damages and shortages

Maintains inventory of receiving materials and supplies

Unloaded and transported large Metals on 50,000 Lb. forklift.

Moving and staging large flanges/other manufactured parts

Operate fork-lift truck or use pallet-jack to move shipments from receiving a platform to storage or work area

Manages and directs others in receiving incoming shipments

Receive damaged or defective goods returned to the establishment and receive unsold products returned by the driver

Read, count, and write to accurately complete all receiving documentation

Use all Purchase Codes and other shipping documentation to verify merchandise

Moved and handle merchandise throughout the Factory/Warehouse to correct departments.

Agar Company Incorporated (Temp. Assigned)

Sep 2013 – Mar 2014

Inventory Shipping and Receiving Clerk

Responsibilities:

Collaborate with the shipping department and ensure efficient flow of all shipments

Manage inventory of all products on the monthly and annual basis.

Identify and deliver various raw materials for production

Maintain inventory control and evaluate all data for all Hazmat inventory.

Perform regular quality checks on all vendor supplies and maintain a record of all receipts.

Perform cycle count of all electrical products and perform monthly short dated checks.

Maintain accuracy of all counts and ensure the authenticity of all information.

Maintain a log of all records and update all requisitions to ensure efficient cost transfers.

Assist to maintain stock at an appropriate location in the warehouse

Receive and log merchandise

Verify accuracy of the packing slip

Distribute merchandise to various locations

Input roll data into computer for inventory control

Prepare bills for lading

Performing unpacking of shipment deliveries.

Preparing shipping documents.

Maintaining records of incoming and outgoing shipments.

Consolidating shipping orders.

Creating mailing labels.

Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

Loading/unloading large generators, capacitors, turbines and other parts for shipping/receiving

TAM International

Aug 2010 – Jul 2013

Desktop Support Specialist (Deployment)

Responsibilities:

General understanding of a tiered network infrastructure

Experience working with global teams

Excellent time management & analytical skills

Ability to diagnose problems quickly and independently

Ability to review technical documentation, specifications, and architecture

Experience facilitating client workshops/discussions

Strong communication skills (both verbal and written) with the ability to influence cross-functional teams

Strong team and customer focus

Experience working with Windows Server 2003/2008 and Linux program installation, compilation and configuration

Proficiency with Windows operating systems

Understanding of the administration of relational database servers such as MS SQL Server and Oracle

Experience maintaining servers for standard Internet services such as DNS, DHCP, HTTP, HTTPS, SMTP, POP3, IMAP, NTP, FTPs, SFTP, and FTP

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