Front Desk Billing Specialist
Resume:
Dannielle N. Lucas
**** ***** ***** **** ***********, TN 37415
*********.*****@*****.***
Professional Summary:
A highly motivated A/R and Collections professional with a veri iable record of accomplishment. Extremely focused individual.
Skills:
* Accounts Receivable
* Problem Collections Excellent attention to detail
* Extremely organized Work well with a team
* Exceptional computer knowledge
* Experience with Great Plains
*
Computer Knowledge:
* Microsoft Word, Microsoft Excel and WordPerfect
* Traverse Software
* Great Plains Software
Work History:
2014 - 2022
Jake Marshall Service
HVAC Company
Post payments to accounts
Ensure all payments ate posted correctly
Reconcile postings to the bank account at month end. Make phone call to collect payments for overdue customers. Answer phones when needed.
Send out invoices when needed.
2011 to 2014
Behavioral Health Associates- Billing Specialist
Mental Health Of ice
Ensure all payments are posted properly.
Contact insurance companies to process denials.
Ensure all providers are in network and credentialed with insurance companies for claim payments. Answer patient inquires regarding billing, statements, insurance and payments. Contact patients about their overdue bills and accounts via telephone and/ or postal system. Maintain banks deposits.
Assist the front desk when needed.
Accountemps- Billing
Temp. for Dr. William Rafuls
2010 to 2011
Posted patient and insurance company payment into the system. Processed claim denials as they were received into the of ice. Assisted the front desk as needed.
Explained policies regarding services, charges, insurance, billing and payment of accounts. GE Healthcare- Payment Posting Specialist- Team Leader/ Refund Specialist 2007 to 2010
Received all bank deposits from the bank through the courier. Broke down all deposits that consisted of 17 different practices. Retrieved EOB's from insurance companies websites that were EFT. Posted payments in all databases.
Maintained spreadsheets daily to balance.
Prepared and balanced end of the month reports and sent reports to Accounting department. Reconciled missing deposits from the spreadsheets to the bank statements. Ran month end reports showing the total payments and the AR balance. Worked the PCS ile to search and locate refunds.
Wrote and sent refund requests for approvals and for the issued checks to be sent. Received the checks, reversed money in the system and mailed checks to patients or insurance companies.
Kept spreadsheet of refund requests, the authorization approvals and when the checks were mailed. Erlanger Health Systems- Accounts Receivable Representative 1997 to 2007
Maintained insurance follow up and billing on iled physicians claims for 17 different practices. Attended workshops pertaining to the company.
Veri ied insurance bene its by calling insurance companies. Posted incoming payments from insurance companies and patients. Answered incoming patient calls.
Processed Commercial and Medicaid claims.
Contacted patients to verify insurance bene its.
Wrote off indigent patients debts.
Processed credit card payments for time of service patients. Maintained and processed claims electronically.
HIPPA compliant.
Education:
Chattanooga State Technical Community College
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