Project Manager Customer Service
Resume:
Work History
Marketing / Project
Manager
Dana
Holloway
Contact
Address
Pfafftown, NC, 27040
Phone
*************@*****.**
m
Skills
Deadline adherence
Excellent
Project Management
Excellent
Excellent Communication
Excellent
Multitasking Abilities
Very Good
Self-Motivated
Excellent
Teamwork and
Collaboration
Very Good
Problem-Solving
Very Good
Technical Project Manager successful at directing change management initiatives requiring fast-paced execution. Accomplished in project management with proven success in Multiple industries. Offers strong analytical, planning and organizational skills to manage competing demands.
Hardworking Project Manager offering more than 15 years of leadership experience working with multi-faceted teams on marketing projects. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with advanced understanding of contract management, contractor oversight and construction administration.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Reliable employee seeking Project Manager or Marketing position. Offering excellent communication and good judgment. Enthusiastic Project Manager/ Marketing manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales and Marketing. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated Sales and marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Independent Contractor- Sales and
Marketing
Independent Contractor, Pfafftown, NC
Collaborated closely with clients to better
understand entire project scope.
Synthesized current business intelligence data to
produce reports and polished presentations,
highlighting findings and recommending changes.
Evaluated trends to understand competitive
environments and assess current strategies.
2005-06 -
Current
Dependable and
Responsible
Excellent
Consulted with customers to assess needs and
propose optimal solutions.
Gathered, organized and input information into
digital database.
Evaluated staff performance and provided
coaching to address inefficiencies.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Generated reports detailing findings and
recommendations.
Optimized customer experience by delivering
superior services and effectively troubleshooting
issues.
Developed effective improvement plans in
alignment with goals and specifications.
Area Sales Manager
American Home Patient, Winston-Salem, NC
Established strong relationships with major accounts and key decision-makers to increase sales in
designated territory.
Hired, trained and managed sales staff and
administered and implemented compensation plan
to support area sales goals.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Directed sales support staff in administrative tasks to help sales reps close deals.
Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Led targeted training programs to educate staff on product benefits and service capabilities.
Increased revenue by productively directing time
and resources to applicable areas and exceeding
specific sales goals.
Developed innovative marketing campaigns to
increase engagement with target demographic and
drive brand exposure.
Analyzed sales data and kept up to date with
market trends.
Grew businesses by adopting market expansion
2000-09 -
2005-01
strategy to serve different customer needs.
Led sales region to increase sales and boost team
morale.
Attracted new clientele and developed customer
relationships by hosting product-focused events.
Reported sales activity, generated sales quotations and proposals and maintained customer contact
database to achieve sales objectives and quota.
Collaborated with clients and distributors to create and promote new products.
Exceeded targets by building, directing and
motivating high-performing sales team.
Hired, mentored and motivated sales professionals
to service customer accounts and target metrics.
Area Sales Manager
Advanced Home Care Inc., High Point, NC
Hired, trained and managed sales staff and
administered and implemented compensation plan
to support area sales goals.
Established strong relationships with major accounts and key decision-makers to increase sales in
designated territory.
Directed sales support staff in administrative tasks to help sales reps close deals.
Increased revenue by productively directing time
and resources to applicable areas and exceeding
specific sales goals.
Developed innovative marketing campaigns to
increase engagement with target demographic and
drive brand exposure.
Helped team stay productive and focused on
higher-value tasks to improve sales efficiency.
Prepared sales presentations for clients showing
success and credibility of products.
Analyzed sales data and kept up to date with
market trends.
Grew businesses by adopting market expansion
strategy to serve different customer needs.
Forecasted sales and established processes to
achieve sales objectives and related metrics.
Led sales region to increase sales and boost team
2001-06 -
2004-12
morale.
Reported sales activity, generated sales quotations and proposals and maintained customer contact
database to achieve sales objectives and quota.
Built lasting relationships with clients through
outstanding customer service interactions.
Exceeded targets by building, directing and
motivating high-performing sales team.
Collaborated with clients and distributors to create and promote new products.
Worked diligently to resolve unique and recurring
complaints, promoting loyalty and enhancing
operations.
Hired, mentored and motivated sales professionals
to service customer accounts and target metrics.
Coordinated and conducted well-organized
product presentations and demonstrations to
potential customers at seminars and trade shows.
Developed sales strategy based on research of
consumer buying trends and market conditions.
Project Manager
Glaxo Wellcome, RTP, NC
Accelerated progress by continually reviewing
performance, budgets and project timelines.
Led project teams through design, construction and launch process.
Achieved project deadlines by coordinating with
contractors to manage performance.
Planned, designed and scheduled phases for large
projects.
Managed projects from procurement to commission.
Facilitated communication between internal
personnel, contractors and vendors for project
cohesion.
Maintained compliance with regulatory parameters
in complex projects with overlapping policies.
Modified and directed project plans to meet
organizational needs.
Maintained clear communication with precise
technical writing to document and inform critical
processes.
1997-03 -
2000-06
Education
Identified plans and resources required to meet
project goals and objectives.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems
and working closely with senior leaders.
Drove team success through shared vision and
recognition of quality performance.
Bachelor Of Science: Business
Administration
UNCG - Greensboro, NC
1993-08 -
1997-05
Master Of Public Health: Marketing
UNC Chapel Hill - Chapel Hill, NC
1997-06 -
1998-12
Master Of Business Administration:
Marketing
NCCU - Durham, NC
1999-01 -
2000-06
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