Customer Service Support

BRIDGET MOORE

* ***** ****, ********- **** Setauket, NY 11733

Home: 631-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. SKILLS

Sales forecasting

Budgeting

Organized

Enthusiastic yet professional demeanor

Sales and contact report

Resource planning

Detail-oriented data analysis

Exceptional interpersonal communication

Customer Relationship Management.

Skilled trainer

Excellent time management skills

Effective problem solver

Process improvement specialist

Effective workflow management

Adherence to high customer service standards

Customer-focused

Microsoft Outlook, Word and Excel

Inventory control

Exceptional telephone etiquette

MS Office expert

WORK HISTORY

04/1990 to 05/1999 Customer Service Admin Manager

Excel Quantronix Corp. – Setauket, NY

Oversaw sales forecasting, goal setting and performance reporting for all accounts. Maintained a central database of key contacts.

Built client relationships by acting as the liaison between the customer service and sales teams. Analyzed and reported on quarterly basis, customer activity, business trends, and areas of concern. Answered an average of 30-40 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Processed 60-100 daily invoices and billed renewed invoices to clients. 06/1999 to Current Sales Manager, Customer Service Manager, Office Manager, Production Manager The Ultimate Image, LLC – Bohemia, NY, 11716

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained other employees

Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff.

Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.

Served as focal point for all customer input and market intelligence for product improvements. Supervised 70+ programs per year.

Sourced qualified vendors and negotiated contracts. Hired and trained 10 members of staff.

Trained peers and management team on internal system supports and implementation plans. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Negotiated prices, terms of sale and service agreements. Created sales contacts with on- and off-premise accounts. Maintained a central database of key contacts, risk ratings, financial impact and key issues. Built client relationships by acting as the liaison between the customer service and sales teams. Created proposals for new and repeat customer business transactions. Contacted regular and prospective customers to explain product features and solicit orders. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Responded to all customer inquiries thoroughly and professionally. Referred unresolved customer grievances to designated departments for further investigation. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Maintained a central database of key contacts, risk ratings, financial impact and key issues. Built client relationships by acting as the liaison between the customer service and sales teams. Analyzed and reported on quarterly basis customer activity, business trends, and areas of concern. EDUCATION

1988 High School Diploma:

Islip High School - Islip, NY 11751

High School Diploma:

Suffolk Community College -

No degree:

Suffolk County Commmunity College -

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