Customer Service Assistant Manager

Objectives

Accomplished and energetic General Manager with a solid history of achievement in retail companies. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leadership, responsible and charismatic.

Experience

General Manager

July 2009 – Present Goodyear, AZ

Shoe Carnival

SkillsUse computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Locate and attach appropriate files to incoming correspondence requiring replies.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Order and dispense supplies.

Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Getting ready for inventory every year.

Help my crew to unload truck every week.

Department Manager March 2002 – June 2006 Sandusky, OH

Lowe’s Home Improvement

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Answer questions regarding the store and its merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrate use or operation of merchandise.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Schedule staff hours and assign duties.

Inventory stock and reorder when inventory drops to a specified level.

Assistant Manager March 1997 – June 2001 Central Falls, RI

McDonald’s

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Education

Central Falls High School

May 2001 Diploma

References

Geoff Goetz Phone: 1-904-***-****

Mark Blankenship Phone: 480-***-****

Michael Ortner Phone: 1-419-***-****

Walt Steiner Phone: 1-219-***-****

Contact this candidate