Business Analyst Scrum Master

NOREEN MIAN

******.****@*****.*** 773-***-**** www.linkedin.com/in/noreen-mian/

PROJECT MANAGER / CERTIFIED SCRUM MASTER

Business manager with 20+ years of experience leading teams in the financial services, mortgage, and real estate industry. Excellent analytical and problem-solving skills in business operations and client relationship management. Key Competencies:

Strategic Planning & Oversight Program Management Communications Management

Team Hiring, Building & Retention Meeting Facilitation Business Operations

Budget Development & Management Project Coordination Client Relationship Management

PROFESSIONAL EXPERIENCE

Elite Concepts, Inc.

Sr. Manager / Business Analyst Oct 2019 – Present

Consult with business clients by advising on lending, credit and a variety of financial topics.

Serve as the lead project manager for mortgage/financial initiatives and construction related jobs.

Manage vendor relationships and contract negotiations firm-wide by analyzing price proposals, financial reports and other information to determine best pricing.

Evaluate and monitor contracts to ensure vendors and suppliers comply with the terms and conditions of the contract and to determine if changes are needed.

Maintain and review records of items bought, costs, deliveries, product performance and inventories.

AK Marketing & Consulting

Consulting firm providing mortgage brokerage clients with a variety of services.

Project Manager / Business Analyst Mar 2016 – Aug 2019

Served as Product Owner for firm’s proprietary software package built for mortgage brokers.

Met with clients to better understand enhancements desired and worked with leadership to prioritize requests.

Excelled in guiding the technical team by articulating project goals and scope, translating business needs into requirements/user stories and successfully managing the projects to completion.

Resolved numerous project issues including scope creep, tactical matters and evolving business requirements.

Served as escalation point for training team when working with complex client use cases.

Awarded Employee of the Year in 2017 for exceptional performance and delivery.

Various Real Estate Brokers

Real Estate Agent (part-time from Nov 2005 – Apr 2016 for three different real estate brokers)

Arni Realty, Des Plaines, IL Jun 2014 – Apr 2016

Hometown Realty, Chicago, IL Mar 2009 – May 2014

Re-Max, Skokie, IL Nov 2005 – Feb 2009

Fifth Third Bank, Evanston, IL

Leading consumer bank in the Midwest with over 1100 branches across 11 states

Bank Manager / Financial Center Manager Nov 2011 – Aug 2014

Led and coached a 6-person team driving consistent operations and ongoing customer relationship management.

Received President’s Circle designation first year managing the bank.

Exceeded all goals for retail, wealth management, mortgage, and business banking to earn the #1 bank across all Fifth Third locations.

Winner of best customer experience for branch based on customer engagement indicator scores.

Consistently and quarterly acknowledged for exceeded individual and team goals.

Hosted educational seminars for women-owned businesses on strategies for growth and advancement.

Delivered an integrated book of business strategy in which all customers received a Financial Needs Assessment and were assigned to the best banker for proactive support.

Sourced, developed, coached and led a team that reinforces our core values and business strategies.

Various Real Estate Brokers

Sr. Loan Officer (from Sep 2005 – Dec 2015 for three different mortgage brokers)

LendLinks Financial (fka United Equity Mortgage), Chicago, IL Jun 2009 – Dec 2015

Hodz Financial Group, Chicago, IL Jun 2008 – Jun 2009

Exclusive Bancorp, Lincolnwood, IL Sep 2005 – Jun 2008

Originated mortgages for home purchases, refinance, and new home construction.

Solidified contacts with local realtors, contractors, financial advisors, and other referral sources.

Reviewed and analyzed loan transaction packages for approval or denial in accordance with bank guidelines.

Assembled all required documentation for processing and underwriting on each transaction.

Conducted and reviewed credit history, income, length of employment and seasoning of home.

Met potential buyers to create a loan package that best fits the buyer.

TCF National Bank, Chicago, IL

Regional bank with over 475 branches across 7 states

Assistant Manager Apr 1999 – Aug 2005

Provided operations oversight – ensured compliance with policies and procedures.

Responsible for weekly/monthly audits and for ensuring achievement of goals and service standards.

Supported branch manager in organizing, directing and controlling the sales activities.

Managed the branch in the absence of the Branch Manager.

Assisted staff in sales techniques – cross selling, up selling, networking.

Assisted branch manager in maximizing sales, service and operations functions.

Audited cash drawers, reviewed proof work and completed operational reports.

Communicated with the management staff on a daily basis about any issues regarding customers.

EDUCATION

Harry S. Truman Community College, Chicago, IL

General Coursework, 1999-2001

SKILLS

Software: Scrum Master Certified, Agile, Waterfall, Jira, Confluence, Visio, Microsoft Office Suite, Excel, PowerPoint, Word, and proprietary mortgage software packages

Business: Tax Filing, Setting up Corporations and LLCs

VOLUNTEER EXPERIENCE

Volunteer, MWRC, Chicago, IL

Non-profit organization providing assistance to immigrant and refugee women and their families to overcome cultural and language barriers by empowering them with the appropriate occupational skills for them to become self-sufficient.

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