Customer Service Team Member
Resume:
J
Ramirez
Villaruel
Jose
Alejandro
ramireztoro1979@gma
il.com
Fontana, CA 92336
SUMMARY
Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff. Mechanic Supervisor offering experience overseeing daily operations to maintain safe and efficient service. Focused on monitoring productivity, accuracy and adherence to policies and procedures. Respectfully communicated to employees when correcting actions and providing helpful advice.
Skilled leader and problem-solver with 15-year record of success overseeing [Type] work. Excellent maintenance and repair abilities demonstrated in mechanical and [Type] settings. Resourceful in coordinating supplies and personnel to meet any need. Experienced trailer SUPERVISOR offering proven safety record, performance-oriented nature and strong history of accomplishment in [Type] environments. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
EXPERIENCE
Trailer MECHANIC SUPERVISOR
Fontana, CA
TONY'S express / Feb 2017 to Current
Communicated job status and estimated completion times. Completed maintenance and repair work on [Type] components and equipment. Inspected completed work and monitored compliance with regulations and standards. Prioritized tasks to plan and delegate work to reduce delays and increase productivity. Supervised mechanics performing [Type] maintenance and repairs. Documented and updated maintenance records, documents and work order logs. Mentored and coached team to motivate, educate and enhance performance. Used computer maintenance program to produce repair orders and charge out parts. Trained employees on [Area of expertise] by [Action]. Led shift meetings and briefings at shift turnover to share important information. Evaluated staff based on productivity, workmanship and safety record to address areas needing improvement.
Resolved customer concerns and team member issues through email communication. Reviewed and approved material requests and coordinated with [Job title] to monitor on-time materials arrival.
Delivered positive reinforcement and constructive criticism for employee work efforts. Inspected completed work to assess quality and identify skill gaps. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. Established and enforced clear safety policies to protect workers from injury. Monitored employee work levels and optimized performance with strategic approaches.
Coordinated efficient maintenance schedules to keep systems running at peak levels. Researched and provided timely resolution to service discrepancies. Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Investigated accidents and injuries, preparing reports on findings. Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Worked with [Type] tools to alleviate workplace accidents. Developed and implemented processes and procedures to support superior operations, task delegation and cost reduction.
Conducted troubleshooting of brakes and other system issues. Diagnosed electrical problems and implemented repair solutions. Installed new body panels, rails and corners.
Produced hand-made parts and accurately welded different metals to connect frames, bodywork and system components.
Updated computer system with latest changes for each trailer. Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
Rewired ignition systems, lights and instrument panels. Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
Maintained vehicles by changing oil, checking batteries and lubricating components. Optimized brake systems by adjusting and replacing components. Verified dimensions and clearances of parts to achieve conformance to factory specifications.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.
SKILLS
Computer skills
Customer service
Supervision
Analytical
Multitasking
Planning
First Aid/CPR
Fluent in Spanish
Working collaboratively
Team management
Organizational skills
Flexible
PPE use
Work ethic
People skills
Reliable and trustworthy
Critical thinking
Data management
Decision-making
Communication
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