Customer Service Representative
Resume:
Rebecca Betts
Council Bluffs, IA *****
************@*****.***
Enterprising offering demonstrated success in team leadership, organizational problem- solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Talented Front End Manager skilled at managing personnel, cash flow, inventory and security.
Knowledgeable Front End Manager proficient in risk mitigation, personnel management and financial oversight.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
i2c Inc - Omaha, NE
October 2021 to Present
Answer calls for card holders about their account and assist them with what they need done as far as filing disputes ordering new cards assisting them with transactions notating accounts Telephone Sales Representative
Complete Call Solutions - Omaha, NE
December 2019 to September 2021
I originally started with Complete call solutions back in December I had to quit because I moved and had no help so they told me I could reapply in 90 days after I got moved. It was only a month and I came back to the company. I left in may of this year and I came back in july. Taking inbound calls for Ariat and other accounts but mainly Ariat they call in to check the status of their orders or place an order or do a return. Telemarketer/Customer Service
DialAmerica - Omaha, NE
February 2019 to December 2019
Make and take calls to customers to sell Sirius XM radio and then moved over to the healthcare side to enroll members into Medicare
Shift Supervisor
St. Vincent De Paul Thrift Store - Omaha, NE
July 2019 to October 2019
Performed store opening and closing procedures, including setting up registers and checking products. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Assisted the general manager during assigned periods and trained over new team members.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances. Completed opening and closing duties to facilitate business operations. Motivated team members to complete assigned tasks and perform at exceptional levels.
Answered and resolved customer questions and concerns. Resolved customer complaints and reported issues to senior management. Conferred with human resources to identify, on board and mentor new team members.
Manager in Training
Salvation Army - Omaha, NE
August 2017 to March 2018
Trained new employees, including monitoring and review of individual performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cross-trained in every store role to maximize operational knowledge. Continually met or exceeded goals set by management. Front End Manager
Burger King - Harlan, IA
February 2012 to October 2012
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction. Managed cash flow of store, including cashier operations, bookkeeping and security. Reviewed employee performance and determined areas in need of improvement. Oversaw shelf inventory and customer-focused loss prevention strategies. Education
Certificate
Kaplan University - Davenport, IA
April 2017
High school diploma or GED
Skills
• Conflict management
• Cash register operation
• Merchandising expertise
• Flexible and adaptable
• Cash transactions
• Outgoing personality
• Employee development and training
• Cash handling ability
• Safe serving knowledge
• Strong team member
• Maintaining floor displays
• Shift Supervisor
• Food Service
• Team Member
• Key Holder
• Crew Member
• Shift Lead
• Fast Food
• Store Management Experience
• Restaurant Management
• Customer service
• Telemarketing
• Assistant Manager Experience
• Employee Orientation
• Management
• Sales Management
• Supervising Experience
• Sales
• Management
• Retail Management
• Food Safety
• Loss Prevention
• Restaurant experience
• Restaurant experience
• Serving
• Shift management
Assessments
Restaurant Manager — Proficient
November 2019
Managing restaurant staff and meeting customer expectations. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Familiar October 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: Familiar
Supervisory Skills: Directing Others — Highly Proficient November 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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