Rebecca Betts

Council Bluffs, IA *****

adr0xo@r.postjobfree.com

712-***-****

Enterprising offering demonstrated success in team leadership, organizational problem- solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Talented Front End Manager skilled at managing personnel, cash flow, inventory and security.

Knowledgeable Front End Manager proficient in risk mitigation, personnel management and financial oversight.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

i2c Inc - Omaha, NE

October 2021 to Present

Answer calls for card holders about their account and assist them with what they need done as far as filing disputes ordering new cards assisting them with transactions notating accounts Telephone Sales Representative

Complete Call Solutions - Omaha, NE

December 2019 to September 2021

I originally started with Complete call solutions back in December I had to quit because I moved and had no help so they told me I could reapply in 90 days after I got moved. It was only a month and I came back to the company. I left in may of this year and I came back in july. Taking inbound calls for Ariat and other accounts but mainly Ariat they call in to check the status of their orders or place an order or do a return. Telemarketer/Customer Service

DialAmerica - Omaha, NE

February 2019 to December 2019

Make and take calls to customers to sell Sirius XM radio and then moved over to the healthcare side to enroll members into Medicare

Shift Supervisor

St. Vincent De Paul Thrift Store - Omaha, NE

July 2019 to October 2019

Performed store opening and closing procedures, including setting up registers and checking products. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Assisted the general manager during assigned periods and trained over new team members.

Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances. Completed opening and closing duties to facilitate business operations. Motivated team members to complete assigned tasks and perform at exceptional levels.

Answered and resolved customer questions and concerns. Resolved customer complaints and reported issues to senior management. Conferred with human resources to identify, on board and mentor new team members.

Manager in Training

Salvation Army - Omaha, NE

August 2017 to March 2018

Trained new employees, including monitoring and review of individual performance.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Cross-trained in every store role to maximize operational knowledge. Continually met or exceeded goals set by management. Front End Manager

Burger King - Harlan, IA

February 2012 to October 2012

Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Managed customer complaints and rectified issues to complete satisfaction. Managed cash flow of store, including cashier operations, bookkeeping and security. Reviewed employee performance and determined areas in need of improvement. Oversaw shelf inventory and customer-focused loss prevention strategies. Education

Certificate

Kaplan University - Davenport, IA

April 2017

High school diploma or GED

Skills

• Conflict management

• Cash register operation

• Merchandising expertise

• Flexible and adaptable

• Cash transactions

• Outgoing personality

• Employee development and training

• Cash handling ability

• Safe serving knowledge

• Strong team member

• Maintaining floor displays

• Shift Supervisor

• Food Service

• Team Member

• Key Holder

• Crew Member

• Shift Lead

• Fast Food

• Store Management Experience

• Restaurant Management

• Customer service

• Telemarketing

• Assistant Manager Experience

• Employee Orientation

• Management

• Sales Management

• Supervising Experience

• Sales

• Management

• Retail Management

• Food Safety

• Loss Prevention

• Restaurant experience

• Restaurant experience

• Serving

• Shift management

Assessments

Restaurant Manager — Proficient

November 2019

Managing restaurant staff and meeting customer expectations. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Familiar October 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Familiar

Supervisory Skills: Directing Others — Highly Proficient November 2019

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Customer focus & orientation — Proficient

December 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate