Customer Service Account Representative

ANTHONY NGUYEN

**** *. ***** · Santa Ana, California 92704

972-***-**** · ************@*****.***

OBJECTIVE

Seeking a position within a company, to provide customer service, facilitate transactions, and provide support in a team work environment.

PROFESSIONAL EXPERIENCE

ATLAS GROUP INC., Santa Ana, California

Account Representative, Customer Service, 2012 – Present

Office Manager-Managing employees and Sales.

In charge of customer service issues dealing with returns, customer

concerns as well as sales.

Head of the Sales and Shipping departments as well as dealing with many freight companies for rates and damage insurance claims for reimbursement through freight carriers.

Responsible for charge backs for reimbursement for all merchant accounts.

In office sales as well as off hour sales

Account representative for multiple dealer/distributor accounts

LA FITNESS. Orange, California

Fitness Counselor, Sales, Customer Service, 2010 – 2012

Actively pursued enrollment of new members through self-generated and company sponsored programs as well as promotions and referrals.

Established and maintained lead boxes for new corporate accounts as well as through existing members; and facilitated daily club tours as well as membership presentations.

TOYOTA PLACE. Garden Grove, California

Auto Salesperson, Customer Service 2009-2010

Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations.

Negotiating price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles.

Demonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking drives.

EDUCATION

Coastline Community College 2008-2012; Associate Arts Degree - Fountain Valley, CA

Brookhaven College 2007-2008; General Education - Farmers Branch, TX

Single Gender Academies 2003-2007; High School Diploma - Fountain Valley, CA

SKILLS

Computer Literacy: Microsoft Word, Excel, PowerPoint, Windows XP, and online proficiency as well as QuickBooks software, 10-Key, 45+ WPM.

Strong sales, marketing and customer service skills including knowledge of principles and methods for showing, promoting, and selling products or services

Highly experienced with interpersonal skills including written and verbal communications. Detail-oriented, organized and very efficient. Able to work self-motivationally as well as in an energetic team. .

Bilingual: Fluent in Vietnamese and English

References available on request

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