Case Coordinator Residential Counselor
Resume:
Tiffani Griffin
************@*****.*** (***) ***- 4533
OBJECTIVE
Empathetic, team player with 5+ years of experience serving disadvantaged children, adults and families. Adept at handling crisis situations and overcoming challenges with limited resources and financial constraints to implement high-quality, cost-effective and comprehensive services. Seeking a position that will allow me to utilize my education advocate for underprivileged children, adults and families with social difficulties. EDUCATION
Widener University – Chester, PA May 2022
Master of Social Work
Lincoln University of Pennsylvania – Oxford, PA May 2016 Bachelor of Science in Human Services
PROFESSIONAL EXPERIENCE
AmeriHealth Caritas/Keystone First CHC – Philadelphia, PA September 2019 – Present Service Coordinator
● Coordinated and assisted over 90+ participants in gaining access to needed Long-term Services and Supports
(LTSS) services, including non-covered medical, social, housing, educational, Activities of Daily Living and other services.
● Lead the participant-centered planning and service (PCPS) delivery process and oversaw its implementation.
● Implemented various social services and public health approaches to provide Long-term Services and Supports
(LTSS) programs for elderly and non-elderly people with physical disabilities, mental illness, and/or are chronically ill.
● Provided community-based services, referrals and tools for assistance.
● Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of community-based services to ensure participant needs, goals and concerns were met.
● Completed Comprehensive Needs Assessments, field visits, quarterly assessments, monthly phone calls and documentation to assess the revaluation of level of care in accordance with Community Health Choices (CHC) requirements.
Merakey – Philadelphia, June 2012 – March 2020
PA Residential Counselor
● Aided adults with intellectual, behavioral and developmental disabilities in the enhancement of their abilities and interests.
● Provided direction and assistance to consumers residing in CRR programs in areas but not limited to: nutrition, housekeeping, budgeting, hygiene, self-care, home safety, transportation, social interaction, exercise, health management and vocational.
● Conducted observation on resident’s behavior and implemented appropriate parts of each resident’s goal plan as instructed by the treatment team or supervisor.
Turning Points for Children (PHMC) – Philadelphia, PA July 2018 – September 2019 Case Manager -Community Umbrella Agency (CUA9)
● Provided safety, healthy and temporary care for children ranging from newborn – age 21 to bring stability during a time of child abuse, neglect or special family circumstances, requiring out-of-home care.
● Worked closely with biological and foster family, relatives, DHS, family court and other agencies to assess emotional, physical and developmental needs in order to resume custody to the biological family or to keep children in the home.
● Maintained accurate records of 12-15 cases and prepared reports for family court as needed.
● Conducted home visits in accordance with permanency goal or level of care.
● Completed progress notes, CUA single case plans, adoption files as well as discharge summaries in accordance with Department of Human Services (DHS) and Department of Public Welfare (DPW). Pennsylvania MENTOR – Broomall, PA October 2017 – July 2018 Program Service Case Coordinator
● Maintained a caseload of 15-20 cases to create and implement individual family support plans to encourage and promote 100% self-sufficiency, comfortability as well as positive development outcomes for children and youth services.
● Monitored all services provided to clients and their families, monitored quality of care delivered, and monitored corporate and regulatory program compliance.
FIELD PLACEMENT
Mercy Fitzgerald Hospital (Adult Inpatient Psychiatric Unit)-Lansdowne, PA August 2021-April 2022 Social Worker Intern
● Complete Biopsychosocial assessments.
● Perform Screening, Brief Intervention and Referral to Treatment (SBIRt) around substance use treatment.
● Facilitate groups using Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT) modalities.
● Document progress notes in META system.
● Engage and connect patients.
● Facilitate family meetings.
Life Center (Adult Homeless Shelter)-Upper Darby, PA September 2020-April 2021 Social Work Intern
● Provided supervision to incur a safe place for all residents.
● Performed written intake of each new resident referred.
● Provided outreach, identified and screened residents for psychosocial needs and provided ongoing Case Management and follow-up.
● Coordinated community-based services, including information and referrals for additional services, other government programs, housing, and community agency programs.
● Met with assigned residents weekly and documented progress.
● Complete Data, Assessment and Plan (DAP) notes, organized shelter food pantry and coordinated outside donations, served food to residents, provided shelter supplies to residents, and answered office phones.
● Worked on special projects.
● Coordinated and facilitated women's groups.
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