Data Entry Customer Service
Resume:
Kimberly Lewis
Newark, OH *****
***.****@*****.***
Energetic professional seeking a position where my knowledge, skills and unyielding commitment to work can effectively contribute to the successful and profitable operation of the company. Authorized to work in the US for any employer
Work Experience
Quality Consultant
Aetna Life Insurance Company - New Albany, OH
April 2014 to Present
• Monitored in-bound and out-bound calls made and received by customer service representatives and provided feedback in a positive manner to improve member experience.
• Problem solution root cause analysis.
• Participated in group call calibrations to discuss trends and how to improve policies and call workflows
• Correlate with other departments within the company to enhance communication and consistency to prevent delays in resolution to member issues.
Pharmacy Technician
CVS Pharmacy - Gahanna, OH
October 2013 to April 2014
• Greeting each customer, helping, assisting with their questions and issues on the phone and in person both in and out of the pharmacy areas, obtaining information for new prescriptions, maintaining customer/patient confidentiality.
• Operating a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist.
• Retrieving, counting and measuring drugs (except CIIS), cap and uncap vials and bottles
• Referring all doctor's calls and customer's medical questions to Pharmacist. Account Manager
Discover Financial Services - New Albany, OH
January 2013 to October 2013
• Responded to and handled customer complaints and inquiries in a timely manner
• Processed credit card and electronic check payments utilizing company database and software
• Submitted requests to the proper department to prevent re-occurring issues
• Maintained expectations regarding call quality and resolution time Education
Some College
CENTRAL OHIO TECHNICAL COLLEGE - Newark, OH
March 2012 to March 2013
WATKINS MEMORIAL HIGH SCHOOL - Pataskala, OH
June 2011
Skills
• Quality Assurance
• Root Cause Analysis
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Excel
• Pharmacy Technician Experience
Assessments
Data Entry: Attention to Detail — Highly Proficient December 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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