Support Agent Personal Assistant
Resume:
Rachel Kerby
I have the ability to do anything I set my mind to
Texarkana, TX 75501
**********@***.***
I am a very work oriented, driven, entrepreneurial who started my own cleaning business over 10 years ago! I am very fluent in customer service and know how to make a customer happy by learning about each person as an individual and ability to appeal to the customer based on what they need as every person varies. I am highly self motivated, dedicated and knowledgeable. Seeing a customer happy and satisfied makes me ecstatic. If I put associate my reputation and my name on anything then it will be done to exceed the expectations of any customer. I am also veteran of the United States Marine Corps and have the ability to perform any job that needs to be done. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Small Business Owner
Kerby’s cleaning - Texarkana, TX
December 1984 to Present
Running my own business while going to school full time. I am very knowledgeable and a very fast learner Assistant Store Manager/Store Manager
Mavis Tires & Brakes - Texarkana, TX
Present
I am the Assistant Store Manager at Mavis in Texarkana, Texas. My job is about pleasing the customers needs and taking care of the customer to exceed their satisfaction. I go the extra mile to make sure each vehicle that has work done at the shop is thoroughly inspected and doesn’t leave the establishment until everything is completed even if I have to test drive or inspect them myself. Pharmacy Technician
Walgreens - Midland, TX
August 2007 to September 2009
Billing insurance, filling prescriptions, running medications on insurance, Medicaid and Medicare. Working with insurance companies for authorization of prescriptions. Filling prescriptions, labeling and counting. Inputting prescriptions into the system from the drs hand written prescription. Working the counter and driver thru in a very fast paced busy pharmacy.
Samsung Technical Support Agent
Samsung Electronics - Texarkana, TX
January 2006 to July 2007
While working for Samsung technical support my job included walking customers through troubleshooting their phone utilizing a step by step process of elimination. This entailed a lot of directional, detailed, and thorough instructions to provide the customer had a working phone. I had to not the account with everything on a ticket as I was giving directions and step by step teaching over the phone on many ways to get into your phone and do a process of elimination leading to the determination having the customer ship the phone back in or replacement of the Samsung cell phone. Note- I love helping people! The only reason I left this job was because I moved 9 hours away. Education
High school diploma or GED in Basic coursework
Texas High School - Texarkana, TX
August 1999 to June 2003
Associate in Arts (AA) in Behavioral science
Texarkana College - Texarkana, TX
Skills
• Business Management (10+ years)
• Marketing (10+ years)
• Social Media Management (10+ years)
• Budgeting (10+ years)
• Event Planning (10+ years)
• Negotiation (10+ years)
• Bookkeeping (10+ years)
• Human Resources (10+ years)
• Leadership (10+ years)
• Public Relations (10+ years)
• Digital Marketing (10+ years)
• Management (10+ years)
• Project Management (10+ years)
• Payroll
• Research
• Merchandising
• Pricing
• Email Marketing
• Branding
• Personal Assistant Experience
• Accounting
• QuickBooks
• Microsoft Powerpoint
• Direct sales
• Communication skills
• Sales
• Remodeling
• Graphic Design
• Business Development
• Sales Management
• Adobe Photoshop
• Search Engine Optimization (SEO)
• WordPress
• Google Analytics
• Driving
• Customer service
• Driving
• Market Research
• Adobe Creative Suite
• PPC Campaign Management
• CRM Software
• Adobe InDesign
• Computer Networking
• Web Design
• Blogging
• Presentation skills
• Product demos
• Data collection
• Web Development
• Content Creation
• User Interface (UI)
• Events Management
• Adobe Illustrator
• Copywriting
• Analytics
• User Experience (UX)
• Content Development
• Data entry
Links
https://www.facebook.com/rachael.kerby
Military Service
Branch: United States Marine Corps
Service Country: United States
Rank: Private First Class
Certifications and Licenses
CPR/First Aid
April 2021 to April 2024
OSHA 10
July 2022 to Present
LTC
Groups
PTK honor society
June 2018 to Present
Contact this candidate