Customer Service Assurance Tester

Panella Ching

Vista, CA ***** *******@*****.***. 619-***-****

I like to try out the retail sale field, also like fashion, organized, capable of working in a fast-paced environment, able to adapt to changing environment and maintain a positive environment and practice strong work ethic in professional settings.

SKILLS

Computer: Microsoft Office, use of Internet search engines and social media

Character Traits: teachable, customer service skills, work well in teams, able to efficiently multitask and manage time

EXPERIENCE

Amazon, San Diego, CA, 9/2020 - 7/2022

Sortation Associate

Sort packages into delivery routes, communicated with drivers and customers

Union Bank, San Diego, CA, 3/2016 – 9/2019

Software Quality Assurance Tester

Utilized Oasis, FDR & Mainframe to test Consumer Self-Service Model and the purchase of a new credit portfolio

Created processed maps of quality assurance procedures for current Teller 3 System

Created and validated acceptance test scripts and scenarios

Conducted User Acceptance Testing (UAT) for Customer & Business Accounts and Credit Portfolios to ensure proper functionality

Synthesized test input data and analyzed test results data to report any defects, inconsistencies or trends

TechFlow, San Diego, CA, 6/2014 – 2/2016

Software Quality Analyst

Tested a government web portal and web applications to ensure a successful software modernization and migration to the Cloud

Validated software systems and configurations to ensure functional and user requirements were met and software would be operational post transition

Applied automated and manual regression-based testing to verify functionality and usability, including human factors engineering, of software applications

Created and performed new test cases to ensure accuracy and compatibility

Maintained thorough documentation and reporting to summarize test results and analysis

Utilized NeoLoad and Selenium to conduct functional testing of web applications

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