Customer Service Representative
Resume:
Jinny Luberis
Orlando, FL *****
**************@*****.***
Hi, my name is jinny I have different traits from customer service, retail, park theme, cash handling, sales etc . With that being said i am a fast learner and willing to learn anything that will get the job done.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Sales Representative Alorica
January 2021 to May 2022
Alorica at Home agents accept incoming calls on behalf of Alorica's clients, providing customer service solutions across a variety of industries. Agents field calls on everything from technical troubleshooting and seating reservations to insurance claims and placing orders for products seen on TV. And up selling new products to customers .High -volume calls.
Verizon Wireless Customer Service Representative
Verizon ( Alorica)
January 2021 to May 2022
• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues OTHER RELATED DUTIES
• Escalates calls to supervisor when necessary and appropriate
• Maintains and updates customer information as necessary
• Provides support and assistance as needed
• Up-sells to customer upgrades as necessary
• May perform other client specific duties as necessary and required by program/account
• Other duties as assigned
Customer Service Representative/Banker
Concentrix
June 2021 to December 2021
In this role, I would support our clients customers with ordering, booking, shipping, tracking, credits, product returns and quoting.provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes. Strong computer skills, including MS Excel and multitasking skills
Stocker/Cashier
PUMA OUTLET - Orlando, FL
March 2021
Customer service
Faneuil - Orlando, FL
May 2020 to January 2021
As a CSR at Faneuil my role there was to answer phone calls in a timely matter, I would help customers set appointments for dispatch to come out to them, I would also schedule monthly or yearly services for equipments in their home that need to be checked out also I would go over their payments history with them, their bills, also transfer them to make their payments, last but not least working with business owners,landlords,and new customers for land/property lease agreements and etc. Barista
Universal Studios Hollywood - Orlando, FL
June 2017 to November 2018
I worked as a barista at islands of adventure at universal studios. Retail Sales Associate/Cashier/customer services
Fly Men Boutique - Orlando, FL
August 2015 to November 2017
My experiences at Fly Men Boutique where ; retail where I fix the clothes, take them out the boxes price them up and hang them up and also fix them around the store, I also did cashier after I was done helping them with what the wanted I go and cash them out, last but not least I also did customer services where people call the store I pick up the phone introduce my self and tell them my name, and they will sometimes ask where are we located or ask for a certain item also ask when are we open or when do we close, and I happily answer their question, lastly I will close up the store check if everything still in order, clean the place up,fix the clothes that’s not folded or on the right shelf, place them back in order, and after clean up the store.
Education
Highschool
Skills
• Team Building (2 years)
• Customer Service
• Food Service
• Haitian Creole (10+ years)
• Sales
• Barista Experience
• French
• English
• Coffee Experience
• Cashiering
• Restaurant experience
• Microsoft Outlook
• Communication Skills
• Cash Handling
• Merchandising
• Upselling
• Translation
• Retail Sales
• Live chat
• Typing
Certifications and Licenses
Administrative Assistant
Additional Information
I am bilingual I speak Haitian Creole and English.
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