Program Consultant Customer Service
Resume:
Christopher M. Burrows, AAS, NREMT-P
Mesa, AZ 85205
The stake holders in our community have not changed over the years but their needs have and the way we deliver the future programs to them will dictate our success in meeting those needs. Our student diversity has changed over the past 35 years when I began and require innovative ways and technology to better prepare themselves for the Firefighter and EMS occupation opportunities of the future.
I know that I’m right for this position of residential faculty and OPD of EMT as well as OPD of Paramedics for MCC. Over the past 30 years I have been mentored and groomed for this opportunity. My history reflects that I meet all of your requirements:
I have supervised and instruct a diverse population of students in a classroom, lab, and/or clinical setting; presents lectures and skill labs utilizing wide variety of medical and firefighting equipment and learning materials including verbal, written, audio/visual, computer-based multimedia; develops written syllabi/course outline including selection of course and subject matter, length of sessions, seminars, workshops, labs, and fieldwork; disseminates course outline to students; designs tasks involving preparation of literature, material, graphics, lab equipment, and audio-visual displays; provides work direction to clerical/student support; evaluates knowledge of subject matter taught and monitor students' scholastic records including exam preparation and administration to test students' knowledge of subject matter; exam administration also includes scoring, tracking, and calculating to obtain final grade for each student in the course(s); develops and enhances knowledge of the subject matter taught and individual training skills required to remain current with new trends and developments in the field through attendance at conferences, courses, seminars, and workshops. Maintains office hours to assist and advise
students; engages in the academic life of the college by participating in District wide and campus committees. May assume responsibilities of a supervisory capacity, as in evaluating instructors, resolving conflict issues, submitting course schedules, and more.
You will see this in my positions that I held at Mesa Community College, Scottsdale Community College, Scottsdale Fire Department, Rural Metro Fire Department, American Heart Association Training Centers, NASAR, National Association of EMT’s (NAEMT) and experience in the private sector as well, Life Safety Solutions, LLC. These time frames were not just many instructor hours but Program Director positions and State Coordinator Positions and curriculum development.
My experience as a provider spans over almost 40 years in the field as Paramedic/Firefighter/Engineer. I have two associate degrees and now working on my bachelor’s degree. I have been teaching in this field for over twenty years as stated above.
When I took EDU 250 - Teaching and Learning in the Community College it was a shortened program along with an Education Strategies program. To meet this revised requirement, I completed in 2017
I meet or exceed the DESIRED QUALIFICATIONS:
- Current Arizona certified paramedic since 1987
- Experience teaching at the college or university level since 1988
- Current certification in Advanced Cardiac Life Support - EXCEED
- Current certification in International Trauma Life Support Lapsed and Prehospital Trauma Life Support since 1987
- Current certification in Pediatric Advanced Life Support or Pediatric Emergencies for Prehospital Professionals
- Current certification in Neonatal Resuscitation: This has expired and I will acquire current certification. This has not been a requirement for past 10 years.
- Instructor certifications in BLS, ACLS, PALS, PHTLS – EXCEED as Regional Faculty and state coordinator for over 10+ years.
- Experience teaching and directing EMT programs -
- Experience teaching and directing initial Paramedic training programs
- Certified Firefighter I/II with full-time professional experience
My history of program managing, coordinating and instructing for many programs over the past 35 years
with no known complaints to any of the state agencies is a phenomenal accomplishment. I have been Residential Faculty and OPD for the EMT/FSC Department for the last 7 years. .I have been adjunct faculty for SCC for 15 years, with experience in teaching FSC/EMT type classes and writing programs to meet National, State and District competencies. These programs also involved a great understanding on how the community and stake holders respond to different marketing techniques that meet each unique culture (Fire Dept., Ambulance Companies, private Industry and the community). As you will see in my application that I have been in the field for 25 + years, an
educator and program manager throughout the state of Arizona. I hold certifications that allow me to interact with multiple education entities and look for new ways to deliver our education services to our students no matter who they are or what organization they represent.
Thank you for considering me for this position,
Christopher Burrows
Christopher M. Burrows
4841 E. Princess Dr
Mesa, AZ 85205
Work Experience
Aug 2013 – Present
Residential Faculty/EMS Program Director with Mesa Community College in the EMT/FSC Department / Allied Health Department Chair
I instruct students from diverse backgrounds seeking the best education possible in order to prepare themselves for an Occupation in Delivering Pre-Hospital Emergency Care to our communities. My responsibilities currently involve representing MCC with DHS and NREMT, to assure that the students and Instructors of our programs are meeting and exceeding the requirements for EMT and Paramedic with the Nat’l Curriculum. I over see MCC programs which are provided to the stakeholders in our communities of the valley and state with, continuing Education. With the use of utilizing traditional and nontraditional methods of instruction and technology; my current students both in class and out of class from past programs seek me out as a resource for their continued success in Occupational positions which is a reflection of my commitment to excellence, innovation of current and future needs, and integrity that I demonstrate on a daily basis. I mentor staff and instructors to work as a team, improve their abilities in providing high caliber programs which is a reflection of Mesa Community College.
Committees:
EMS IC Tri-Chair
MCC Curriculum Committee
CTE Committee
ATF Lead- Committee
Creation of the District EMS Leadership Council
Served on the MCCCD EMS Leadership Council
Restructure of the EMT Program for Guided Pathways
October 2012-
Aug 2013 OYO Residential Faculty/OPD Contract with Mesa Community College in the EMT/FSC Department
See Above
1992-
November 2012 Firefighter/Engineer/Paramedic, Rural/Metro Corporation & Scottsdale Fire Department
Scottsdale, Arizona: Duties of providing fire suppression; emergency medical services; public instruction in fire safety and prevention. (Extra Activities: ALS & BLS Program Director for EMT and Paramedic Re-Certification for the Agencies)
2005 – 2006 Realtor, Model Homes
2006 – 2009 Realtor, West USA Realty Revelation
1990-1992 E. M. S. Field Supervisor, Arizona Medical Transport
Scottsdale, Arizona: Duties of Maintaining positive customer relations; manage personnel (staffing, recruiting, disciplinary actions, grievances, performance appraisals); quality assurance of medical protocols and company operation compliance. Managing our operation to comply with the City of Scottsdale Ambulance Contract.
1998-2015 Life Safety Solutions, LLC: Founder/Owner/Partner/CEO
See Attachment.
1989-Present Industrial EMS Program Consultant
Various Companies and Organizations: Duties of planning, coordinating and instructing programs based on their training requirements.
1985-Present Consultant Examiner, Dept. of Health Services State of Az.
Duties of State and National Registry testing for certifying paramedics and I.E.M.T.’s, and out of state E.M.T.’s.
1988-Oct.2012 Adjunct Faculty, Scottsdale Community College
Teaching various BLS/ALS topics for the Emergency Medical Technician Program, E.M.T Refresher programs, Paramedic Programs and Medical Terminology, Fire Science and HCC Programs. A Member of the advisory board. Special Contracts for EMT/Paramedic Occupational Program Director past 5 years.
1984-1990 EMT/Paramedic, Arizona Medical Transport
Duties of providing quality Pre-Hospital Emergency Care and precepting Paramedics/IEMT students in the current system.
1984-1986 EMT, Southwest Ambulance
Duties of providing quality Pre-Hospital Emergency Care and functioning on a Front-Line Paramedic Unit in County areas.
1983 – 1984 International Mfg. and Water Vending Co.
Production Supervisor:
Maintained production schedule, production trouble shooting, supervised parts room, quality control, hiring and
termination of shop personnel.
1980 – 1980 Freeburg Silver Mine, Nevada
1976 – 1983 Outdoors Instructor/Guide/Program Consultant:
Planned, coordinated and executed educational programs ranging from 1 day to 2 weeks for various organizations. (Back Packing, Camping, Canoeing, White Water Rafting)
EDUCATION
Currently Working on Bachelor of Science in Interdisciplinary Studies Specialization:
Public Management, at NAU
2005 Associate Degree in Applied Science, Scottsdale Community College (Fire Science)
1996 Associate Degree in Applied Science, Phoenix Community College (Paramedicine)
1984-1987 National Certification (E.M.T., I.E.M.T., Paramedic), Phoenix College
2000-2001 NASAR Training for SAR Tech and K9 Handler
CURRENT CERTIFICATIONS
Az. Dept. of Health Services Certified: EMT Instructor: Since 1988
DHS Recognized EMT and Paramedic Program Director 1996 – Current
NREMT Recognized Program Director for EMT and Paramedic 1996 - Current
National Registry Certified Paramedic Since 1987
Arizona D.H.S. Certified Paramedic Since 1987
NAEMT TC Coordinator for PHTLS an AMLS Programs: 2000 - Current
P.H.T.L.S. Arizona State Coordinator: 2004-2013
PHTLS Affiliate Faculty: Since 2000- 2004, 2013-Present
AMLS Affiliate Faculty: Since 2007
AHA TS Coordinator for BLS, ACLS, and PALS Disciplines 1992- Current
ACLS Regional Faculty, A.H.A. Since 2006
PALS Regional Faculty, A.H.A. Since 2008
BLS Regional Faculty, A.H.A.: Since 2000
ACLS Provider A.H.A Since 1986
ACLS Instructor, AHA; Since 1989
P.A.L.S. Instructor Certification, A.H.A Since 1988
CPR: BLS Instructor Trainer, A.H.A. Since 1986
CPR: BLS Provider, A.H.A. Since 1986
Firefighter III, State of Arizona: Since 1992
State Fire Marshal office: Firefighter I and II Instructor and Examiner
40 Hr. Hazardous Materials Certification
A.R.F. Certification
NASAR SAR TECH II Certification 10 Years (Expired After 5 Years Volunteer Service) Brought NASAR to State of Arizona
NASAR SAR Tech. II/III Evaluator 10 Years (Expired After 5 Years Volunteer Service) Brought NASAR to State of Arizona
MISC. EXPERIENCE & ACCOMPLISHMENTS
1978 - 1983 Outdoors Instructor/Guide/Program Consultant
Planned, coordinated and executed education programs ranging from 1 day to 2 weeks for various organizations in outdoor leadership and team building exercises.
1977 Eagle Scout
Paramedic of the Year for Scottsdale 4 Times in past 25 years. No One Else has gone past two Times.
Misc. Education and Programs
Bowling Green State University 1980-1982
Major: Business Administration
Minor: Outdoor Leadership in Recreation Therapy
Firefighter I Academy 2/91
Firefighter Full Time Academy 5/92
Management Programs (Rural/Metro)
E.M.S. Phases I, II 1/88
E.M.S. Phase III 1/89
Excellence 1990
Customer Service 1990
Real Estate School 2004 and then again in 2017
Buffini Training Programs 100 Days to Greatness 2007
CHRIS BURROWS, Residential Faculty/EMS OPD
My name is Chris Burrows and I currently hold the position of Residential Faculty/EMS Program Director in the Fire Science/EMS Department at MCC's Downtown Center. I live with my wife, Diana, along with 13 cats. I have a lovely daughter; I also have two grandchildren.
My educational philosophy is based on the concept of student success. In order for a student to achieve, I start by asking them why they want to learn? What motivates them to be in the classroom? When the learning process gets tough (EMT material is very dense and complicated), we revisit these questions as a reminder to stay focused and driven. When a student is focused and motivated, didactic and practical skills mastery becomes more achievable. A student will tend to work harder and sacrifice more if there is something at stake, like being motivated by a new career opportunity.
Like many others, and like most of my students, public school education taught me that I had to learn specific concepts and facts, but I never learned how to apply the information. This lack of experience in critical thinking and problem solving is what cripples many EMT students early in the program, and often prevents a "borderline" student from moving forward to the certification process. I am committed to changing this trend by providing early opportunities in critical thinking and problem-solving practice. I accomplish this through student prep (enhancing our CPR program, baseline knowledge checks, and critical thinking projects), and also by adapting my lesson delivery according to student need. I give students the proverbial recipes, guidelines, and suggestions. With study and practice, they have to learn how to cook!
Along with asking students what motivates them to be here, it is only fair that I ask myself the same question. Two things have impacted my life and career choice and essentially motivated me toward a career in service and education. The first was a plane crash, which had 5 souls on board, and it crashed behind my neighbor's house. I saw two people on fire running through a field. I wanted to learn how to save lives and how to teach people how to help others. My second life-changing event was joining the Boy Scouts of America. Most of their programs involved CPR, First-Aid, Wilderness survival, etc. This organization made a huge impact in my life, and I was an Eagle Scout with several Palms by the age of 15. I learned to teach scouts so that they could understand the theory behind the topic. I learned very quickly that mastery over theory helped scouts to be better problem solvers. I was sought out to run the Environment/Wilderness center at summer camp for three years. My success in educating scouts led to my being the youngest leader for Philmont, New Mexico and the Tinnerman Canoe Base Camp in Canada. When I was 18, I became the youngest Scout Master, with special permission from the Toledo Area Council. I proudly mentored 14 Scouts who really wanted to learn and not just memorize (because it was boring). I taught them the theory and then the fun of applying the skills of scouting. They all became Eagle Scouts within two years. At a young age, I developed a drive for teaching and learning. By age 19, I became a wilderness guide and leadership educator. Companies and social groups employed me to teach wilderness programs that emphasized leadership and having fun outdoors.
I moved to Arizona in 1982 and took an EMT class. I loved the instructor because she taught the theory behind the concept, and also taught how we could affect an outcome. After becoming certified, I was quickly hired by an ambulance company and later advanced my training and education to the level of Paramedic, and obtained a job as a firefighter/paramedic. To this day, I use some of my EMT instructor's techniques and have passed them on to other instructors that are currently teaching and training our future EMS providers.
I have served this community for 30 years as EMT, paramedic and firefighter. I have taught for 40 years with great success. I am always trying to learn new ways to present the ever-changing science of pre-hospital medicine. I have obtained all of the instructor certifications for educating different EMS topics and received several awards in pre-hospital medicine. My greatest satisfaction is seeing EMTs in the field, knowing they have been trained in one of my programs, and getting feedback that they are competent providers that are positively affecting the community. The MCC Fire Science/EMS faculty team has a standard called "The Bar". Our students meet that bar, then we expect them to raise it. We know we have done our job when our students become master chefs in EMS, not just memorizing the information, but applying it to solve problems, create their own recipes, and contribute to future EMS methodologies.
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