Denise C. Irving

**** * ** ******

Brooklyn, OH *4144

adr0v6@r.postjobfree.com

216-***-****

Objective: Experienced Administrative professional conditioned to working in a demanding, fast-paced environment seeking a position that will allow me to contribute my strong organizational, accounting, administrative and interpersonal skills while providing excellent customer service in a success driven company.

Proficient in the following software products:

SAP

Microsoft Office (Power Point, Excel, Outlook, Access, Project)

Adobe Acrobat Pro

Sales Force Pro

BAAN

EPIC

ONBASE

Data Entry 8000 PH

Typing 60 WPM

QuickBooks Pro

Visio

Access

Syteline

Outlook Calendars

Professional Experience:

Randstad USA

Contractor: Cleveland Clinic –Mellen/Orthopaedic/Podiatry Cleveland, Ohio

Administrative Assistant December 2018-June -2022

Field all appointment and add on requests via phone, staff messages or email to the appointment pool.

Compose and type letters need for practice. (Return to Work/ Absent excuses

Provider unavailable request forms for outdates and clinic locks.

Managed complex calendars for Director/Executives.

Coordinated travel arrangements.

Managed multiple email inboxes.

Created complex itineraries.

Creating invoices and tracking payments.

Distributed and tracked P-Cards to new employees.

Ordered laptops, I-phones, accessories for employees.

Prepared a variety of forms including FMLA, and energy assisted programs.

Scheduled and maintained calendars and meetings for directors/providers through Microsoft Outlook.

Screened high volume calls for care coordinators and providers.

Analyzed, and tracked high volume MyChart messages and forwarded messages to providers.

Distributed/overnight physician’s letters within 48 hour period.

Called in prescriptions from providers to pharmacies.

Maintained travel and completed expense accounts for providers.

Retrieved electronic faxes through OnBase and distributed faxes to provider’s mailbox for signature.

Documenting all encounters from patients and providers through Epic.

Ordered/Scheduled Lunch for meetings off site.

Object Technologies

Contractor: Dominion Energy Fairlawn, Ohio

Administrative Assistant/Process Assistant IV June-2016-December 2018

Analyzed and updated data in SharePoint for Corrosion and Right-of-way.

Review and process construction project information for Technical, Design, Research, and Closing departments.

Analyzed and implement internal GIS requests through Microsoft office mailbox and SharePoint.

Analyzed project reports of Gas lines through Microsoft Access for the Construction department.

Enter and process Information Technology profile requests for new or existing employees.

Analyzed, build and ran queries through Microsoft Access to process Transmission Field Reports.

Update and document SharePoint with construction data from distribution lines.

Analyzed and edit construction field notes through Adobe Acrobat Pro.

Index and processed natural gas construction paperwork documents effectively through Adobe Pro.

Managed and Analyze data for Engineering Field Notes through Citrix.

Document and process updates for gas pipelines through SAP.

Created Charts and Graphs through Visio for safety meeting presentations.

Main contact for all construction, As-Built paperwork for downstream processes and record keeping.

Maintained Electronic Calendars for Manager and Supervisor (meetings/lunches/off sites)

Managed travel and hotel arrangements for Director, Manager, and Engineering staff.

Ordered lunch for several departments and for company events.

Nesco Resources Staffing Bedford Heights, Ohio

Morgan Advanced Materials January-2016-April-2016

Sr. Sales Administrator

Entered Customer Orders through Syteline (System Database).

Negotiated price terms of sales based and service agreements.

Kept detailed accounts of all sales records.

Managed daily and weekly updates of sales reports for accounting and purchasing through Microsoft Access.

Recorded and tracked all RFQ’s through a weekly Sales Quote Tracker.

Provided weekly bookings reports to accounting, and sales department.

Created sales inventory of product overages available in stock.

Trained on strategies to grow customer base which resulted in 10% increase in monthly sales.

Updating and storing aged files based on a seven year destroy date.

Follow up on all RFQ and contacted customers to update their drawings to their latest revisions.

Safeguard Properties Valley View, Ohio

REO/PP Specialist July-2013-January-2016

Bid Desk Specialist/Administrative Assistant

Review updates to ensure all work on property has been completed per business rules and take appropriate action if errors are caught through Quality Control.

Entered bid applications into investor or client systems (Production based).

Provide follow-up to Client regarding property status and document in system.

Place orders for work on property within allowable/Client specifications.

Assist Property Preservation and Inspections service lines and updates.

Review loan history in comparison with damage orders to determine responsibility/resolving issues.

Communicate with Client on litigation issues.

Work with Utility companies to transfer to Client’s name.

Contact brokers if property is for sale and maintain/submit orders, as necessary.

Create client-specific convey packages.

Familiar with pre-post/sale guidelines, as well as FHA/Non-FHA.

Respond to all business communications within 24-48 hours.

Required to meet or exceed productivity and quality standards set forth by the company.

Alego Health Eastlake, Ohio

EMR-Electronic Medical Records Consulting and Implementation April 2011-August 2012

Analyzed Data through EPIC software and provided support and to Doctors and Nurses.

Collaborative team player acting as key resource to colleagues and allied professionals.

Assisted Nurses and Doctors by providing an effective and efficient way of navigating EPIC software.

Monitored existing data in EPIC software resulting from the new upgrades to reduce lost time.

Provided phone support through the command center, and 24 hour in house person supporting CPOE issues.

Avtron Incorporated Independence, Ohio

Administrative Assistant April 1997- August 2010

Monitored and operated a multi-line phone system for five locations.

Managed travel arrangements for CEO and VP’s

Typed memos and correspondences for the CEO and engineering managers.

Managed and entered and submitted timesheets and expense reports to Accounts payable for VP’s and engineers and hourly employees.

Created tables for sales through Microsoft Access.

Imported/Exported reports from database through Microsoft Access.

Processed and scheduled meetings and conference rooms through Microsoft Outlook for VP’s and CEO.

Implement training and provided support to employees on the Intertel phone system and voice mail.

Efficiently processed and entered invoices in Accounts payable and maintained up to date system through salesforce.

Entered invoices in Accounts payable through BAAN and SAP

Balanced batch summary reports in Accounts payable for verification and approval.

Opened and assigned new vendor accounts for Accounts payable.

Scheduled corporate meetings off and on site, and hotel accommodations for international visitors.

Posted and updated all bulletin boards regarding safety, accidents, employment positions, quarterly reports.

Updated data through BAAN software for project engineers, contracts and sales department.

Processed entered and reiterated P.O. and RFQ’s daily by interacting with our contract and sales division

Processed and entered data through Salesforce monthly reports and certifications for all vendors for the QC department.

Research and upgraded customer contacts for sales divisions from HPO and PO‘s through Salesforce.

Updated ECN’s and PRCN’s for the Drafting and Engineering Department.

Contacted local and international couriers and shipped packages for supervisors, and engineers.

Prepared travel reservations for CEO and VP’s for 5 locations.

Managed and updated visas for CEO, VP’s and field engineers.

Created charts and graphs through Visio for Field Service Engineers projects.

Utilized and maintained copiers, mail and fax machines.

Howmet Tempcraft Cleveland, Ohio

Administrative Assistant December 1994 – April 1997

Operated and maintained a 10 line phone system.

Assisted HR with explaining employee benefits and also setting up routine exams and drug screens.

Provided month end assistance to the accounting department with entering invoices and balancing ledgers.

Maintained and updated visitors sign in logs, badges and safety equipment.

Scheduled appointments, and travel arrangements.

Processed and entered milestones, project scheduling for project managers utilizing Microsoft Project software.

Provided assistance with all courier packages, on line, UPS, Fed Ex, Airborne, etc.

Scheduled corporate meetings, events, off-site meetings.

Set-up training classes for the Red Cross, Fire Brigade, and the Wellness Center.

Developed and implemented a new benefit program through the wellness group.

Posted and updated all bulletin boards, distributed department mail.

Education: Sanford Brown College Middleburg Heights, OH

Medical Assistant Program February, 2010 -January, 2011

Externship:

Medsource One Occupational Health and Urgent Care Valley View, Ohio

Medical Assistant Extern, 220 hours completed January 2011 – March 2011

Bryan & Stratton Richmond Heights, OH

Micro Computer Systems September, 1991-July, 1992

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