Service Representative Customer

VAIDEHI PATEL

**** ****** ****, ********* ** Canada

+1-647-***-**** • ***********@*****.***

Skills And Knowledge

CORE SKILLS

• Familiar with Microsoft office, Excel, Power point

• Confident leadership skills along with meeting the deadlines developed from projects.

• Quick learner of various skills and task due to curious personality and interest for Learning

• Team Player

• Problem Solver.

RELATED SKILLS

• Good Manufacturing Practices

• Lockout-Tagout

• Experience of making HACCP Form 1-10

• Monitoring / Verification form

• Familiar with GFSI standard (SQF, BRCGS etc.)

• Aware about EMP, Verification & Validation of Metal Detection

• DNA isolation & Gel Electrophoresis

• Water Activity

• Aware about Colourimeter

• Biochemical analysis of food & Sensory evaluation

• Familiar with Gas Analysis, Moisture analysis, pH analysis

• Familiar with Microscope

• Familiar with Aerobic plate count, Coliform count, Yeast and mold count and rapid Aerobic plate count

• Familiar with Micro pipetting, Titration, centrifugation

• Good Record keeping practice

• Traceability for product recall

EDUCATION

Food Safety and Quality Assurance January 2022 - Anticipated in August 2022 Conestoga College Institute of Technology and Advanced Learning, Cambridge, ON Master of Science: MSC Microbiology July 2017-May 2019 PDPIAS- Charusat University Sciences and Technology (INDIA) Bachelors of Science: BSC Microbiology July 2014-May 2017 PDPIAS- Charusat University Sciences and Technology (INDIA) EXPERIENCE

Quality Control Microbiologist June 2019-May 2021

Baroda District Co-operative Milk Producers Union LTD (Gujarat, India)

• Tested quality of raw materials and finished products by analyzing microbial plates using proper pour plate method, spread plate method & inoculation of media.

• Prepared all media, diluents, and stock cultures for the microbiology laboratory.

• Managed company operations by verifying all completed documents while following SOP regulations.

• Identify types of bacteria found during sampling. Customer Service Representative September 2021- December 2021 TIM HORTONS

• Follow Good Manufacturing Practices

• Stock rotation by FIFO (First in First out)

• Allergen control program

• Perform inventory

• Cleaning and sanitation of equipment

• Assisted customers daily, greeting them, answering customers questions, and provide information on procedure or policies.

• Resolve customer complaints regarding sales and service.

• Training new co-workers

Volunteering Experience

PDPIAS- Charusat University Sciences and Technology (INDIA) Dissertation: Association of TLR4G16509C Polymorphism with cervical cancer susceptibility.

Detection of TLR4G16509C SNP in cervical patients and healthy controls. Presented posture:

Mycoparasitism and biochemical studies of Trichoderma SSP, against cumin fungal pathogen.

Diabetes

Participated in workshop:

Waste management rules and innovation Waste management. Certificate

• HACCP Certificate

• WHIMIS Certificate

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