Service Representative Customer
Resume:
DANA LAWRENCE
**** ******** ****** ****** *****, SC 29577 609-***-**** ****.***********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional develops effective communication in order to promote a positive work environment and optimal operational workflow. Follows policies, procedures, and guidelines for consistent quality. Able to discreetly manage large amounts of sensitive and confidential information.
Familiar with Microsoft Word and Excel; Type – 50 WPM.
Maintains high attention to detail with focus on thoroughness and accuracy.
KEY QUALIFICATIONS
Practice Structure Leadership & Management Medical Terminology
Interpersonal Professional Communications Business Office Operations Medical Office Procedures
HIPAA Compliance Anatomy & Physiology
Human Resource Management Organizational Improvements
Electronic Medical Records EMR / EHR Practice Management Software Greenway PrimeSUITE
Healthcare Computer Information Systems Medical Practice Management Systems
Accounting, Payroll, and Banking Systems Healthcare Law
Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification
Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments
EDUCATION
Ultimate Medical Academy
Associate in Science Degree – Healthcare Management, 2016
Key skills acquired through extensive training:
Organize and assign office duties to ensure efficient operations.
Assist in the management of facility personnel, finances, operations, and admissions.
Plan, direct, and coordinate medical and health services to improve the quality of healthcare provided.
Implement procedures for coding and claims processing, patient admittance, and record management.
Career Technical Institute, Washington, DC
Medical Insurance Billing & Coding Diploma, 2009
WORK EXPERIENCE
Myrtle Beach Resort, Myrtle Beach, SC 03/2014 – 12/2014
Inspector
Conducted room inspections before guest check-in.
Upheld high standards of cleanliness, safety, and conduct.
Dunes Village Resort, Myrtle Beach, SC 02/2013 – 12/2013
Housekeeper
Duties included making beds, replenishing linens and supplies, cleaning rooms, and vacuuming.
Prioritized and organized work and followed through to ensure duties were accomplished.
Coastal Communication, Myrtle Beach, SC 02/2012 – 01/2013
Customer Service Representative
Acted as the direct point of contact for customers.
Ensured that customers were assisted properly and that all their questions and concerns were addressed.
Kings Café, Washington, DC 05/2008 – 04/2010
Cashier / Lottery Agent / Customer Service Representative
Greeted customers upon entering the establishment.
Processed lottery tickets, operated register, and maintained records of daily revenues.
Protocol, Laurel, MD 01/2007 – 01/2008
Customer Service Representative / Sales
Served as the main source of contact, providing excellent service to Verizon customers.
Proactively engaged customers in conversation about products and services.
Lightwave Communication, Laurel, MD 01/2005 – 12/2007
Account Manager
Knowledge of principles and methods for showing and selling products or services.
Monitored customer preferences to determine focus of sales efforts.
Access Worldwide, Roslyn, VA 05/1995 – 12/2004
Customer Service Representative
Anticipated the needs of customers and resolved customer issues.
Correctly managed customer payments and accounts.
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