DANA LAWRENCE

**** ******** ****** ****** *****, SC 29577 609-***-**** adr0uw@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional develops effective communication in order to promote a positive work environment and optimal operational workflow. Follows policies, procedures, and guidelines for consistent quality. Able to discreetly manage large amounts of sensitive and confidential information.

Familiar with Microsoft Word and Excel; Type – 50 WPM.

Maintains high attention to detail with focus on thoroughness and accuracy.

KEY QUALIFICATIONS

Practice Structure Leadership & Management Medical Terminology

Interpersonal Professional Communications Business Office Operations Medical Office Procedures

HIPAA Compliance Anatomy & Physiology

Human Resource Management Organizational Improvements

Electronic Medical Records EMR / EHR Practice Management Software Greenway PrimeSUITE

Healthcare Computer Information Systems Medical Practice Management Systems

Accounting, Payroll, and Banking Systems Healthcare Law

Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification

Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments

EDUCATION

Ultimate Medical Academy

Associate in Science Degree – Healthcare Management, 2016

Key skills acquired through extensive training:

Organize and assign office duties to ensure efficient operations.

Assist in the management of facility personnel, finances, operations, and admissions.

Plan, direct, and coordinate medical and health services to improve the quality of healthcare provided.

Implement procedures for coding and claims processing, patient admittance, and record management.

Career Technical Institute, Washington, DC

Medical Insurance Billing & Coding Diploma, 2009

WORK EXPERIENCE

Myrtle Beach Resort, Myrtle Beach, SC 03/2014 – 12/2014

Inspector

Conducted room inspections before guest check-in.

Upheld high standards of cleanliness, safety, and conduct.

Dunes Village Resort, Myrtle Beach, SC 02/2013 – 12/2013

Housekeeper

Duties included making beds, replenishing linens and supplies, cleaning rooms, and vacuuming.

Prioritized and organized work and followed through to ensure duties were accomplished.

Coastal Communication, Myrtle Beach, SC 02/2012 – 01/2013

Customer Service Representative

Acted as the direct point of contact for customers.

Ensured that customers were assisted properly and that all their questions and concerns were addressed.

Kings Café, Washington, DC 05/2008 – 04/2010

Cashier / Lottery Agent / Customer Service Representative

Greeted customers upon entering the establishment.

Processed lottery tickets, operated register, and maintained records of daily revenues.

Protocol, Laurel, MD 01/2007 – 01/2008

Customer Service Representative / Sales

Served as the main source of contact, providing excellent service to Verizon customers.

Proactively engaged customers in conversation about products and services.

Lightwave Communication, Laurel, MD 01/2005 – 12/2007

Account Manager

Knowledge of principles and methods for showing and selling products or services.

Monitored customer preferences to determine focus of sales efforts.

Access Worldwide, Roslyn, VA 05/1995 – 12/2004

Customer Service Representative

Anticipated the needs of customers and resolved customer issues.

Correctly managed customer payments and accounts.

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