Customer Service Reservation Agent

JIAN CHEN

Toronto, Ontario, M*K *B* 647-***-****, **********@*****.**

Customer Service

Monday, June 29, 2020

Dear: Hiring Committee:

Please accept my application for Customer Service positions at Rogers. Ten years’ experience in sales and customer service has given me a solid understanding of the sales process and helped me gain knowledge of matching client needs to products and service. Currently I am looking into the Customer Service and Call Center role with my previous Small Business selling technique and MS Office will bring company value. As a customer service my goal would be to empower clients to make informed decisions to benefit their situation. When I worked as a travel agent I often educated my clients as we worked on giving them the relaxing or interesting experience they desired. This resulted in clients making more informed decisions with less stress. Please let me know when we can meet to discuss the position in more detail. I can we reached at 647-***-**** or at *********@*****.**.

Thank you for taking the time to review this application. I look forward to learning more about next steps. Sincerely

Jian Chan

JIAN CHEN

Toronto, Ontario, M4K 2B8 647-***-****, **********@*****.** Customer Service

PROFESSIONAL PROFILE

Over 10 years’ of customer service and sales experience in the tourism and retail industries

Postsecondary education in Accounting/Financial and Information Technology

Skilled in various sales approaches including upselling, cross-selling and consultative sales

Proficient in MS Office Software, Apollo, Leisure Link, GBO, Sabre, Oracle, Java C and C++

Able to offer service in English, Cantonese and Mandarin RELEVANT EXPERIENCE

Roger’s Authorized Sales Representative/Kiosk 2018-2019 Vector Marketing Group

Authorized Rogers Vendor

● Selling Rogers’ home ignite bundle including home phone, internet, TV and FIDO internet to customer at Mississauga different Chinese supermarket

● Selling Rogers’ individual internet update discount promotion

● Selling Small Home Monitoring promotion package to customer

● Provide the best customer service quoting and bundle package

● To capture and attract customer to Rogers bundle and different products

● provide my best knowledge to customer and explain the detail of each product to them SALES AND ADMINISTRATION 2010-2018

Chen’s Acupuncture, Toronto, Ont.

• Managing front of house operations including booking appointments and billing client

• Processing herbal prescriptions, including accurately measuring ingredients and packaging for client

• Upselling herbal products to clients at the end of their appointments TRAVEL AGENT 2003-2010

Dragon city Travel, Toronto, Ont.

• Managing a client portfolio of over 200 client accounts resulting of $250,000 in revenue per year

• Increasing company’s revenue by developing over 40 new client accounts

• Met quotas of $3,000 monthly through the repeat sales and upselling

• Educated clients on various destinations, tours, packages, all inclusive, air tickets and airport protocols TRAVEL AGENT 2002-2003

Trans Asian Travel, Toronto, Ont.

• Increased company administration efficiency by redesigned the computerised order forms

• Quoting, booking and issuing air tickets to Asia and other international destinations

• Data Entry of client invoice statement from file folder to computer RESERVATION AGENT 2001-2002

Skylink Airline Centre Inc., Toronto, Ont.

• Take flight orders from travel agencies and reserve flights to international destinations

• Informing agencies on the availability of airline seats by classes, (Example First class, Business Class, etc.)

• Relayed confirmation information to agencies at end of the call/Email JIAN CHEN

Toronto, Ontario, M4K 2B8 647-***-****, **********@*****.** Customer Service

TRAVEL AGENT 2001-2002

Rome Travel, Toronto, Ont.

• Selling trips to Rome, including all-inclusive packages, Cruises tours and air tickets

• Upsold RBC and TIC travel insurance to help with client’s peace of mind

• Modernizing file system including entering old client files into computer system EDUCATION

Financial Service Practitioner, Seneca College 2011 Court Tribunal and Administrative, Seneca College 2006 Information Technology Diploma, Seneca College 2003 Travel and Tourism Diploma Seneca College 2000

Travel and Tourism Certificate Seneca College 1998 Accounting and Financial Diploma Ryerson University 1990 MEMBERSHIPS

CMMIT-CITC AND ACCESS/TICO 1999-Present

REFERENCES

Available Upon the Request

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