Customer Service Agent Assistant

Aisia Lambert

** ****** ***** ***, *******, Ontario 647-***-****

***************@*****.***

Summary

I am a driven and dedicated individual with over six years of diverse customer-facing experience. I strive to pursue a career focused in customer service and administration and look to improve with every interaction. I am always ready to provide expert service to customers and support to your organization.

Education

Academy of Learning College International Hospitality Management Diploma 2020-2021 Yorkdale Adult School Ontario Secondary School Diploma 2016-2017 Madonna Catholic Secondary School Ontario Secondary School Diploma 2013-2016 Experience

Metro

Customer Service 01/2020 - 01/2022

Effectively assisted customers with return and exchange transactions Stocked and merchandised shelves

Answered customer enquiries and helped locate products UPS

General Labour/ Customer Service 07/2017 - 12/2020 Sorted and labelled packages for customer pick-up

Loaded and unloaded boxes into trailers

Developed and maintained relationships with customers Avon

Sales Associate 10/2017 - 12/2020

Sold product over the phone, in-person and online

Placed orders, collected and handled money and kept track of payments Informed customers and ensured exceptional customer service ExpediaCruiseships.com

Travel Agent Assistant 06/2016 - 06/2020

Answered calls and provided frontline service

Emailed clients, booked their information and printed guest itinerary Organized and updated files

Other administrative tasks as required

Brandford Bar

Bartender 06/2016 - 06/2019

Provided services such as welcoming customers, making recommendations, and taking orders Served beverages to customers, garnished glassware and ensured correct presentation Ensured that the bar and tables were properly stocked Took inventory and placed orders

Skills

Interpersonal Communication, Social Media Management, Time Management, Problem Solving, Team Work, Attention to detail, Complaint Resolution, Microsoft Office, Multi-tasking, Strong verbal and written communication

Contact this candidate