Catering/Sales Manager
Resume:
FLORISA M. YAMAT
Las Vegas, NV *****
E-mail: *******@*****.***
OBJECTIVE: To obtain the Administrative Assistant, Kitchen, where I can utilize my forte and skills in culinary to serve and contribute to the success position and the company, as well as gain personal and professional growth.
EDUCATION: City College of San Francisco
Associate of Science Degree in Hotel and Restaurant Operation
Hotel and Restaurant Certificate
Immaculate Conception Academy San Francisco, CA
High School Diploma
St. Luke’s Medical Center Milwaukee, WI
Certified Nurse Assistant Certificate
EXPERIENCE:
December 2015 - POTAWATOMI HOTEL & CASINO Milwaukee, WI
June 2022 Catering Sales Manager
Respond to event leads, Cvent, Visit Milwaukee, AmEx, direct RFP leads.
Responsible for selling and booking catering events with under 10 rooms or more with courtesy room block addendum.
Handled and organize PHC Player Development accounts, send out request quotes to vendors, approved prices for decors and F&B for over 1,000 guest events
Handles Tribal leads, especially Potawatomi tribal events and meetings.
Maintain current accounts and obtain new accounts
Set site tours and meetings with new clients, presents proposals with pricings, estimated charges and special deals and offers
Visits clients and presents new offers and hand deliver new collaterals
Manage and service bookings turned over from Sales
Create diagrams, group resumes, conference agendas, and build Banquet Event Orders with clients directions
Attends luncheons and reception mixers, NACE, Exhibits and Trade Shows
June 2015 - ST. LUKE’S MEDICAL CENTER Milwaukee, WI Dec. 2015 Certified Nurse Assistant in (8 Center/Abdominal Transplant Floor)
Check patients vital signs and blood sugar level
Turn and move patients from the bed
Assist bathing and grooming patients
Ambulate patients
Assist patients order meals
Assist the nurses with some procedures
Changing bed linens when required
Answering patient calls
June 2012 - RADISSON HOTEL SAN FRANCISCO AIRPORT BAY FRONT San Francisco, CA
August 2013 Catering Sales Manager
Responsible for booking and servicing corporate, social functions, associations
and SMERF accounts
Responsible for building and maintaining business accounts
Services group account’s meetings and functions
Respond to Leads, CVB, Meeting Broker, events, RFP’s, Walk-ins and etc.
Perform Manager on Duty twice a week
Conducts BEO meetings with the GM, DOS, F&B Manager, Banquets and the Chef
Reports to the DOS, Write Quarterly Action Plans and turns in weekly Reports: Highlights, weekly Tentative and Definite accounts, Sales Activity, Actual F&B
Weekly Sales Calls phone and visits to companies, new and existing accounts
Work closely with accounting: forward signed contracts for credit card charging and invoices.
Collect Reader-board’s postings from comp sets and steal businesses.
Gathered up F&B rates of comp sets used to revise the Catering Menus with the GM and FBM
Developed Wedding Packages and other Budgeted Dinner for small and low budget groups
Aug. 2009 - FAIRMONT HOTEL SAN FRANCISCO San Francisco, CA
Sept. 2010 Front Desk Agent
Responsible for checking guests in and out
Provide extensive and efficient service for request for hotel amenities
Handled cash registers, from payments, checks and international cash exchanges
July 2003 - DOUBLETREE HOTEL SAN FRANCISCO AIRPORT Burlingame, CA
December 2006 Senior Catering Sales Manager
Responsible for booking corporate, social functions, associations
and SMERF accounts
Qualify leads for meetings without guest rooms and with up to 10 guest rooms
Book Guest room block during Sales Mgr. shortage
Respond to guest room block leads, RFP’s and CVB Leads, walk ins, etc.
Service Sales groups for SMERF, association, government, Tour & Travel group and social
• Works meeting contact with rooming list, meeting specs and payment
• Perform Manager on Duty Shift once to twice a month
• Conduct BEO meetings thrice a week
• Reports to DOS and DOSM, Propose Business Plans, attends Sales and Task Force Meetings and Pre-Cons
• Weekly sales calls around designated area for market share
• Coordinate and work with the National Sales Account Managers and IBT for Sales calls and Blitzes
Work closely with accounting department regarding group billings, PO's, credit applications, etc.
Supervise sales and catering administrative assistants
July 2002 - HILTON PORTLAND & EXECUTIVE TOWER Portland, OR
April 2003 Executive Conference Manager
• Handles 35 guest rooms (peak) and below, with or without meetings; service conferences if any, and books dry meetings of all size, with all markets, including “Add On” events from groups booking
• Arranged meetings and banquets for more than 500 guests
• Successfully met goal for the trimester 2002 with 158% Room Rental
• Responsible for heavy flow of Telephone Inquiries, POVA Leads, RFP’s, Lead Queue from Hilton Sales Worldwide and walk-ins. Qualify inquiries and creates proposals and follow up with prospects.
• Coordinate and work with the IBT account for Sales Blitzes and Trade Shows, HOTZ (Hilton Owns The Zone)
• Attended Hilton Sales College, Customer Focus Catering I, and CRM (Customer Really Matters) Training
Reports to DOS and DOSM, Writes Business Plan, attends Sales and Task Force Meetings and Pre-Cons
Supervise Sales Assistant
Feb. 2000- DOUBLETREE HOTEL SAN JOSE San Jose, CA
June 2002 Catering Sales Manager
• Responsible for Corporate Meetings and Social Functions from 1 - 200 People with less than 10 sleeping rooms, 350 for Holiday Functions
• Responsible for qualifying phone inquiries, walk-ins, prospecting, sales blitzes, cold calls and Follow up calls for possible clients
• Reports daily to Director of Catering and Director of Sales and Marketing, attends weekly Sales and Catering Dept. Meetings
• Conducts BEO meeting in absence of DOC
• Achieved goals for third trimester 2000 and first trimester of 2001
Attended Customer Focus Catering I for Hilton Corp. and CRM Training Certified
Supervise Sales and Catering Assistants
Nov. 1998- EMBASSY SUITES AIRPORT NORTH South San Francisco, CA
Feb. 2000 Guest Services Agent/Concierge
• Establishes and maintains positive customer relations by ensuring 100% customer satisfaction.
• Assist guests with presentation materials, such as transparencies, and copies
• Responsible for heavy incoming and outgoing phone activities.
• Manages customer credit eligibility, cash drawer balancing and other transactions
April 1997- JACKSON COURT BED & BREAKFAST San Francisco, CA
Jan. 1999 Front Desk
• Hired as Front Desk Agent after internship from Joie De Vivre Hotels, Inc.
Checked all guests in and out and Supervised housekeeping
• Provides information to tourists such as directions, books tours, and find meeting locations for business travels and corporate guests
• Responsible for accounts receivable, and data entry on Word, Spreadsheet, Lotus, and in house software
Tallied weekly room rates and closes accounts monthly
Jan. 1997- JOIE DE VIVRE HOTELS, INC (Corporate Office) San Francisco, CA
May 1997 Administrative Assistant (Internship Program)
• successfully trained in Catering Special Events and Meeting Planning
• created a portfolio for special providers, gathered information for vendors
• Assisted Director of Catering for planning meetings locally and out of town for Sales Representative, prepared the materials for presentations, and arranged meeting plans, accommodations and flights reservations.
SKILLS:
• Excellent customer service
• Proficiency in Microsoft Word, Spreadsheet, Excel
• Outstanding in Time management
• Team Player
• Internet and Delphi and DMPE (Dephi Multi-Property Edition) Savvy
• Completed Hilton Hotels Sales Training: Hilton College, Customer Focus Sales I & II, Sales Training, and continuing studies/refresher courses with eTraining on negotiating, closing the deal, building a rapport, etc.
REFERENCE: AVAILABLE UPON REQUEST
Contact this candidate