Customer Service Representative

Behroze Iftikhar

Apt# ***-**** Albert Street, Regina, SK S4S3S3 ● *******.********@*****.***,

Mobile Number: 306-***-****

WORK EXPERIENCE:

Customer service

April 2022 – JULY 2022

LOBLAW, Regina

Responsibilities included:

• Picking items and down stack them at the shipping area. NOV 2021 – DEC 2021

Best Buy, Regina

Responsibilities included:

• Dealing with customers’ purchases and return items.

• Making web orders for customers.

• Verifying the orders before the items are delivered.

• Providing the best solution to customers’ queries. Customer service representative

May 2015 – Oct 2021

Sidathyder Morshed Associative Pvt Ltd, Pakistan.

Responsibilities included,

• Identify and communicate technical problems,

processes, and solutions.

• Assign different types of tasks to subordinates, monitor their progress, and mentor them.

• Analyze the performance of programs; report

and take action to correct deficiencies based

on consultation with users and approval of the

manager.

• Assess physical and technical security risks to data, software and hardware.

SKILLS AND ABILITIES:

General Transferable Skills

• Customer service oriented with the goal of maintaining good relations with clients.

• Excellent communication and presentation skills.

• Flexible and able to multi-task in a dynamic, fast-paced environment.

• Comfortable with traveling long distances for work.

• Ability to work in a team environment and lead the team.

• Good interpersonal skills, Express thought and ideas which could benefit in difficult situations.

Technical

• Markup Languages: HTML, CSS.

• Scripting language: JavaScript, Ajax.

• Programming Languages: C#

• Server-side scripting language: ASP.Net.

• Database: SQL Server 2008/2012 and Oracle Toad 10g.

• Tools: Microsoft Office, visual studio10-15, visual paradigm.

• O/S: Windows.

.

EDUCATION:

• Master’s in software systems Engineering 2021-

on going

University of Regina, Regina, Canada

• B.S (Computer science) 2010-

2014

Hamdard University, Karachi, Pakistan

ACTIVITIES AND INTERESTS:

• New technologies

• Gym and Indoor games

References:

• Mr. Dherin

General Manager, Best Buy

+1-306-***-****

Contact this candidate