Erika Esterhuizen

IT Office Manager

Address:

Address:

** **** ******

Potchefstroom

2530

Cell Phone Number:

(072-***-****

Email Address:

adr0t8@r.postjobfree.com

PERSONAL DETAILS

aNDF

Date of Birth: 15-11-1986

Marital Status: Single

Health: Excellent

Communication Skills: English & Afrikaans

Nationality: South African

Driver License: Code 8

Criminal Offences: None

Gender: Female

Dependents: None

PERSONAL PROFILE

An enthusiastic, self-motivated, reliable, responsible and hard-working person. A mature team member and adaptable to all challenging situations. Able to work well under pressure and adhere to strict deadlines.

A hardworking and driven professional who relishes the opportunity to apply her mind and skills to various situations and come up with meaningful and practical solutions.

Enjoys working within a team and expand my knowledge and skills through collaborative cooperation.

Has a passion to continuously learn and that is the most valuable lessons are the one’s not yet learned.

Focused on excellent results, give attention to detail and believe that being organized is the foundation of success

A diligent Office Manager with 6 years’ experience in handling all aspects of administrative operations, with knowledge of administration, customer services and personal assistant duties.

Skilled in the provision of high-level executive support and in the management of high performing development teams to ensure all aspects of office administration are carried out effectively against demanding resource and time constraints.

Demonstrates to proven ability to build productive relationships with clients and external departments

Experienced in office management with a focus on HelpNet, Asana & Clickup management.

Office maintenance, HR Operations and enforcement of office standards to drive performance improvements and efficiencies.

CORE STRENGTHS

Able to work under pressure- calm,

organized approach and able to priorities

Creative and innovative thinker

Excellent verbal and written communication

Leadership

Strategic thinker

Teamwork

Adaptability

Goal Oriented

Organisational Skills

Perseverance

Problem solving skills

Relationship Management

Time Management

EDUCATION

Afrikaans High School GRADUATED: 2005

Highest Grade Passed: Grade 12

Subjects: Afrikaans

English

Business Economics

Geography

Computer Studies

Computer Typing

TRAINING COURSES

Legal Bookkeeping (Law Society of South Africa 2012) PROFICIANCIES

2005 – 2007 – United Kingdom – England - The Happy Man’s Pub & Nemo’s Bar and Dinner Job Title:

Assistant to chef “Come Chef”, Waiter & Bar Assistant Description of Duties:

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.

Interact with customers, take orders and serve snacks and drinks

Assess Customers’ needs and preferences and make recommendations

Restock and replenish bar inventor and supplies

January 2007 – August 2008 - Food Zone – Fast Lane Dynamics Job Title:

Shift Manager

Description of Duties:

Supervises the operation of business while working alongside the employees during a particular shift.

Delegating Tasks to staff and supervising their performance

Arrange to have shifts covered

Track daily costs and revenues

Balance the cash register at the of the shift

Coordinate with suppliers as they deliver food product orders

Open or close of business

Inform the next Shift Manager about pending tasks WORK EXPERIENCE

Adpro – Administration Process

Asana – Project Management

CAS

ClickUp

Clockify

Colmin – Administration Process

File Zilla – SFTP Sites

GlobeScap – SFTP Site

HelpNet – Platform to capture support tickets

Lexpro – Administration Process

Slack – Communication Application

SQL

Microsoft Excel & Publisher

Microsoft Internet Explorer

Microsoft Outlook

Microsoft Power Point

Microsoft Word

Notepad & Notepad ++

Pastel

VeriCred Credit Bureau (Pty) Ltd – VICI – Online Platform

VeriNet Credit Manager – Debt Collection Process

Zimbra

December 2008 – January 2008 – Moolman & Mathee Attorneys Job Title:

Secretary – Temporary

Description of Duties:

Answering calls, taking messages and handling correspondence

Maintaining diaries and arranging appointments

Preparing Legal papers such as summonses and subpoenas.

Preparing documents that lawyers will need in court March 2008 – June 2010 – Liezel Swart Van Der Merwe & Saayman Attorneys Job Title:

Administration Clerk – Apposing Administrations

Description of Duties:

Correspond with other legal parties involved

Schedule Court Appearances

Receive instructions from clients (African Bank, Nedbank & Bayport Financial Services)

Appoint correspondent Attorneys when cases are out of jurisdictions

Negotiate with apposing attorneys for the best result for our clients

Drafting legal letters requesting granted court orders

Invoice our clients based on successful results

Filling

July 2010 – April 2015 – Hannatjie Van Der Merwe Attorneys Job Title:

Distribution Officer, Court Processing Clerk & Admin Liaison Officer Description of Duties: Distribution Officer

Requesting banking details from Credit Providers

Making sure that all of the data which was read into the system is correct for distribution purposes

Running SQL Queries on database

Monthly Distribution of debtors Administrations

Recon ever distribution that was made to make sure that the correct amount was allocated to the correct creditors

Electronic payments to creditors

Send schedules out to creditors

Generate daily backups of database

Generate Section 74J (11) distribution statements

Allocating money from bank statement into accounting system Description of Duties: Court Processing Clerk & Admin Liaison Officer

Work through Administration files and evaluating file statuses

Drafting of the following Court Applications

Sec 74 U Certificates, Section 74 QU Application with the summary of the original debt, Sec 74 (Q) 1 Rescission by Client, Sec 74 Q (1) Rescission due to none payment, Sec 74 J (14) Application, Sec 74 Q (3) Application

Preparing court documentation for Attorneys

Diarize Files – Court Dates

Provide Creditors notice in terms of Section 74 F (2) – Administration granted

Drafting om Emolument Attachment Orders

Post all Legal fees on system

Consultation with debtors

May 2005 – Current – VeriShare Software (Pty) Ltd

Job Title:

May 2005 – Current – VeriShare Software (Pty) Ltd

Job Title:

Helpdesk Operator, Office Manager

Description of Duties: Helpdesk Operator – 2005 - 2007

Responding to queries on the phone, via email, in person or through remote access

Offering technical assistance and troubleshooting of computer systems and software

Writing, editing, and revising training manuals for new and updated software

Providing technical assistance for questions and problems

Following up with customers to ensure full resolution of issues

Remotely accessing software for clients to make changes and fix problems

Import of various client Handover files for VeriCred

Import of various client Payment files for VeriCred

Import of various client Withdrawal files for Vericred

Import statements, Images into Collections system

Create and Allocate tickets to developers for assistance in: Bugs, Support, Development or Imports

Weekly Reporting of all finished and outstanding tickets for the specific Sprint Description of Duties: Office Manager / Scrum Master – 2007 - 2021

Reading and responding to all email correspondence on a daily basis

Create new tickets for Bugs, Support, Development & Support on a daily basis

Responsible for managing the scrum process with the coordination of scrum team in Agile mythology

Arrange daily stand-up meetings, facilitate meetings, schedule meetings, demo’s

Help product owner “VeriCred” to make product backlogs in good shape and make them ready for the next sprint.

Facilitating the daily standup “Daily Scrum” and helping the team reach consensus on each of the Bug, Support, Development and imports

Helping the team continuously to make progress on the project by making sure each person is working on the right tasks, helping to remove any obstacles to the team member’s progress and protecting the team from distractions

Make sure everyone on the team understands to project’s goals and scope

Helping to product owner “VeriCred” to maintain the product backlog

Coaching the development team in self-organization

Supervising the delivery of business support and directing daily administrative operations

Spearheaded the planning and coordination of IT issues, office maintenance, and repairs

Approve all handovers imported on a daily basis for our client VeriCred

Import various client payments and commit the transactions to trust

Offering technical assistance and troubleshooting of computer systems and software

Writing, editing, and revising training manuals for new and updated software

Providing technical assistance for questions and problems

Following up with customers to ensure full resolution of issues

Monthly Billing & Invoicing

Answering email correspondence

ITC Removals, Clearance Letters

Give primary info through to collections department for reimplementation of the Emolument Attachment Orders

File Sec 74 J (11) Distribution statements at various courts

Summaries, Recon & Balance debtors general ledgers

Marketing

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