Personal Assistant Processing Clerk
Resume:
Erika Esterhuizen
IT Office Manager
Address:
Address:
Potchefstroom
2530
Cell Phone Number:
Email Address:
****************@*****.***
PERSONAL DETAILS
aNDF
Date of Birth: 15-11-1986
Marital Status: Single
Health: Excellent
Communication Skills: English & Afrikaans
Nationality: South African
Driver License: Code 8
Criminal Offences: None
Gender: Female
Dependents: None
PERSONAL PROFILE
An enthusiastic, self-motivated, reliable, responsible and hard-working person. A mature team member and adaptable to all challenging situations. Able to work well under pressure and adhere to strict deadlines.
A hardworking and driven professional who relishes the opportunity to apply her mind and skills to various situations and come up with meaningful and practical solutions.
Enjoys working within a team and expand my knowledge and skills through collaborative cooperation.
Has a passion to continuously learn and that is the most valuable lessons are the one’s not yet learned.
Focused on excellent results, give attention to detail and believe that being organized is the foundation of success
A diligent Office Manager with 6 years’ experience in handling all aspects of administrative operations, with knowledge of administration, customer services and personal assistant duties.
Skilled in the provision of high-level executive support and in the management of high performing development teams to ensure all aspects of office administration are carried out effectively against demanding resource and time constraints.
Demonstrates to proven ability to build productive relationships with clients and external departments
Experienced in office management with a focus on HelpNet, Asana & Clickup management.
Office maintenance, HR Operations and enforcement of office standards to drive performance improvements and efficiencies.
CORE STRENGTHS
Able to work under pressure- calm,
organized approach and able to priorities
Creative and innovative thinker
Excellent verbal and written communication
Leadership
Strategic thinker
Teamwork
Adaptability
Goal Oriented
Organisational Skills
Perseverance
Problem solving skills
Relationship Management
Time Management
EDUCATION
Afrikaans High School GRADUATED: 2005
Highest Grade Passed: Grade 12
Subjects: Afrikaans
English
Business Economics
Geography
Computer Studies
Computer Typing
TRAINING COURSES
Legal Bookkeeping (Law Society of South Africa 2012) PROFICIANCIES
2005 – 2007 – United Kingdom – England - The Happy Man’s Pub & Nemo’s Bar and Dinner Job Title:
Assistant to chef “Come Chef”, Waiter & Bar Assistant Description of Duties:
Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
Interact with customers, take orders and serve snacks and drinks
Assess Customers’ needs and preferences and make recommendations
Restock and replenish bar inventor and supplies
January 2007 – August 2008 - Food Zone – Fast Lane Dynamics Job Title:
Shift Manager
Description of Duties:
Supervises the operation of business while working alongside the employees during a particular shift.
Delegating Tasks to staff and supervising their performance
Arrange to have shifts covered
Track daily costs and revenues
Balance the cash register at the of the shift
Coordinate with suppliers as they deliver food product orders
Open or close of business
Inform the next Shift Manager about pending tasks WORK EXPERIENCE
Adpro – Administration Process
Asana – Project Management
CAS
ClickUp
Clockify
Colmin – Administration Process
File Zilla – SFTP Sites
GlobeScap – SFTP Site
HelpNet – Platform to capture support tickets
Lexpro – Administration Process
Slack – Communication Application
SQL
Microsoft Excel & Publisher
Microsoft Internet Explorer
Microsoft Outlook
Microsoft Power Point
Microsoft Word
Notepad & Notepad ++
Pastel
VeriCred Credit Bureau (Pty) Ltd – VICI – Online Platform
VeriNet Credit Manager – Debt Collection Process
Zimbra
December 2008 – January 2008 – Moolman & Mathee Attorneys Job Title:
Secretary – Temporary
Description of Duties:
Answering calls, taking messages and handling correspondence
Maintaining diaries and arranging appointments
Preparing Legal papers such as summonses and subpoenas.
Preparing documents that lawyers will need in court March 2008 – June 2010 – Liezel Swart Van Der Merwe & Saayman Attorneys Job Title:
Administration Clerk – Apposing Administrations
Description of Duties:
Correspond with other legal parties involved
Schedule Court Appearances
Receive instructions from clients (African Bank, Nedbank & Bayport Financial Services)
Appoint correspondent Attorneys when cases are out of jurisdictions
Negotiate with apposing attorneys for the best result for our clients
Drafting legal letters requesting granted court orders
Invoice our clients based on successful results
Filling
July 2010 – April 2015 – Hannatjie Van Der Merwe Attorneys Job Title:
Distribution Officer, Court Processing Clerk & Admin Liaison Officer Description of Duties: Distribution Officer
Requesting banking details from Credit Providers
Making sure that all of the data which was read into the system is correct for distribution purposes
Running SQL Queries on database
Monthly Distribution of debtors Administrations
Recon ever distribution that was made to make sure that the correct amount was allocated to the correct creditors
Electronic payments to creditors
Send schedules out to creditors
Generate daily backups of database
Generate Section 74J (11) distribution statements
Allocating money from bank statement into accounting system Description of Duties: Court Processing Clerk & Admin Liaison Officer
Work through Administration files and evaluating file statuses
Drafting of the following Court Applications
Sec 74 U Certificates, Section 74 QU Application with the summary of the original debt, Sec 74 (Q) 1 Rescission by Client, Sec 74 Q (1) Rescission due to none payment, Sec 74 J (14) Application, Sec 74 Q (3) Application
Preparing court documentation for Attorneys
Diarize Files – Court Dates
Provide Creditors notice in terms of Section 74 F (2) – Administration granted
Drafting om Emolument Attachment Orders
Post all Legal fees on system
Consultation with debtors
May 2005 – Current – VeriShare Software (Pty) Ltd
Job Title:
May 2005 – Current – VeriShare Software (Pty) Ltd
Job Title:
Helpdesk Operator, Office Manager
Description of Duties: Helpdesk Operator – 2005 - 2007
Responding to queries on the phone, via email, in person or through remote access
Offering technical assistance and troubleshooting of computer systems and software
Writing, editing, and revising training manuals for new and updated software
Providing technical assistance for questions and problems
Following up with customers to ensure full resolution of issues
Remotely accessing software for clients to make changes and fix problems
Import of various client Handover files for VeriCred
Import of various client Payment files for VeriCred
Import of various client Withdrawal files for Vericred
Import statements, Images into Collections system
Create and Allocate tickets to developers for assistance in: Bugs, Support, Development or Imports
Weekly Reporting of all finished and outstanding tickets for the specific Sprint Description of Duties: Office Manager / Scrum Master – 2007 - 2021
Reading and responding to all email correspondence on a daily basis
Create new tickets for Bugs, Support, Development & Support on a daily basis
Responsible for managing the scrum process with the coordination of scrum team in Agile mythology
Arrange daily stand-up meetings, facilitate meetings, schedule meetings, demo’s
Help product owner “VeriCred” to make product backlogs in good shape and make them ready for the next sprint.
Facilitating the daily standup “Daily Scrum” and helping the team reach consensus on each of the Bug, Support, Development and imports
Helping the team continuously to make progress on the project by making sure each person is working on the right tasks, helping to remove any obstacles to the team member’s progress and protecting the team from distractions
Make sure everyone on the team understands to project’s goals and scope
Helping to product owner “VeriCred” to maintain the product backlog
Coaching the development team in self-organization
Supervising the delivery of business support and directing daily administrative operations
Spearheaded the planning and coordination of IT issues, office maintenance, and repairs
Approve all handovers imported on a daily basis for our client VeriCred
Import various client payments and commit the transactions to trust
Offering technical assistance and troubleshooting of computer systems and software
Writing, editing, and revising training manuals for new and updated software
Providing technical assistance for questions and problems
Following up with customers to ensure full resolution of issues
Monthly Billing & Invoicing
Answering email correspondence
ITC Removals, Clearance Letters
Give primary info through to collections department for reimplementation of the Emolument Attachment Orders
File Sec 74 J (11) Distribution statements at various courts
Summaries, Recon & Balance debtors general ledgers
Marketing
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