Rachel Truax

Medical office administrator/Office Admin

Fayetteville, NC 28314

adr0t6@r.postjobfree.com

+1-910-***-****

Seeking a position in medical office administration/ office management. Articulate, personable administrative professional with many years of experience

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Employee Services Coordinator

RICHMOND TERRACE LONG TERM CARE HOME - Amherstburg, ON August 2020 to April 2022

Managed all psw and registered staff; Scheduled all psw and nurses; Made all schedules for all staff monthly; Organized and submitted payroll for all staff; Submitted Record of Employment

(ROE) for staff as needed; Managed all leaves of absence and vacation requests; Completed all paperwork for all staff; Organized medical files; Answered all calls and directed calls as needed; Interviewed new hires for positions within the office as well as called references; Organized all new employees and all orientation packages as needed; Organized new resident packages and paperwork for admission; Processed billing of patient accounts to the appropriate billing companies for all residents; Handled resident’s funds and cash receipt; Scheduling Coordinator

Schlegel Villages- Windsor,ON

March 2020 to August 2020

Responsible for staffing all psw’s and nurses in this long term care home. Working along with the neighboring house coordinators filling empty lines with new employees. Answering all phone calls. Preparing schedules. Taking care of all time off and vacation requests of staff. Management Coordinator

Paramed Home Health - Windsor, ON

March 2018 to March 2020

Full time coordinator position

• Managing a team of nurses and psw for in home health services within my designated area

• Handling clients schedules and informing them of their in home services

• Notifying clients of any changes of times of visits or alternate staff going into the home

• Handling all calls and questions from clients and their families

• Notifying the LHIN of any and all changes and concerns clients may have

• Notifying the supervisors of any issues and concerns from clients and staff Unit Clerk LHSC PCCU - London, ON

November 2016 to March 2018

Full time unit clerk position

• Inpatient unit

• Answered and directed all calls from doctors, nurses, family that arrived

• Submitted any tests that needed to be ordered as well as blood work needed for patients

• Staffed the unit with nurses for shift adjustments

• Submitted payroll for all staff

• Used electronic medical files for organizing patient accounts Unit Clerk LHSC Adam Linton Dialysis Unit - London, ON May 2014 to March 2018

• Nephrology outpatient clinic

• Staffing nurses when needed for a shift

• Entered and submitted payroll of all staff

• Entering and submitted bloodwork of all patients

• Booking any tests needed for patients as requested by physicians and nurse practitioners and notifying the patients of the date and time of any appointments

• Data entry of patient health information

• Answered and directed all calls into the unit

• Reported all messages and concerns to the Charge Nurse as needed Nursing Assistant (nursing staff) Bayshore Home Health - London, ON February 2012 to May 2013

• Reported activities of all patients to the RN's as needed

• Monitored patients needing 24 hr supervision

Education

Associates degree in Medical Office Administration Everest College London - London, ON

September 2012 to September 2013

Skills

• DOCUMENTING (10+ years)

• EXCELLENT COMPUTER SKILLS (10+ years)

• FILING (10+ years) • ORGANIZATIONAL SKILLS (10+ years)

• TEAM PLAYER (10+ years)

• Medical Office Experience (10+ years)

• Medical Terminology (10+ years)

• Medical Records (10+ years)

• Team Management (5 years)

• EMR Systems (10+ years)

• Interviewing (5 years)

• Administrative Experience (10+ years)

• Medical Billing (2 years)

• Insurance Verification (2 years)

• Case Management (2 years)

• Dialysis Experience (5 years)

• Critical Care Experience (2 years)

• Employee Orientation (2 years)

• Payroll (3 years)

• HIPAA (10+ years)

• Hospital Experience (6 years)

• ICU Experience (2 years)

• Office Management (2 years)

Spreadsheets with Microsoft Excel — Very Proficient Sorting and filing-Very Proficient

Customer Service - Very Proficient

Identifying and addressing customer needs- Very Proficient Protecting patient privacy - Expert

Understanding privacy rules and regulations associated with patient records-Expert Organizational Skills - Very Proficient

Applying rules to arrange and order files or records-Very Proficient Customer focus & orientation - Verly Proficient

Measures a candidate's ability to respond to customer situations with sensitivity- Very Proficient Attention to Detail — Very Proficient

Understanding spoken and written English in work situations- Highly Proficient Working with MS Office- Very Proficient

Attention to detail - Very Proficient

Filing & organization - Very Proficient

Arranging and managing information or materials using a set of rules-Very Proficient Office management — Very Proficient

Scheduling and budgeting- Very Proficient

Medical Receptionist Skills — Very Proficient

Managing physician schedules and maintaining accurate patient records- Very Proficient Workplace safety - Very Proficient

Using safe practices at work - Very Proficient

Understanding and using medical terminology-Expert Additional Information

• Excellent people skills and thrives on helping to solve problems

• Superb communication skills, verbal and written

• Excellent filing, charting, documenting and organizational skills, along with other office requirements

• Team player

• Excellent attention to detail

• Able to work and multitask in a busy environment

• Excellent computer skills including MS Word, MS Excel, Spreadsheet Management

• Very skilled in a variety of medical office computer programs Certifications and Licenses

Medical Office Administration Diploma

September 2012 to Present

Graduated from Everest College

Associates Degree

Diploma

Grade 12 High School Diploma

Contact this candidate