Customer Service Support
Resume:
Arnold Wolole
Professional Summary
Proficient with superior work ethic and expertise in
working from scripted responses to resolve
customer problems. Driven and responsible with
adaptable, solution-oriented nature. Excellent
conflict mediator and efficient multitasker. Astute Call Center professional offering polished
communication skills. Brings excellent
organizational skills and talent for overcoming
customer objections. Self-motivated and true
team player.
Work History
Customer Service Agent
Chinese store, Kinshasa
Communicated with clients regarding account
services, statements, and balances.
Entered customer interaction details in sales
system to track requests, document problems
and record solutions offered.
Provided primary customer support to internal
and external customers.
Resolved over customer issues per shift by
researching and exploring answers,
implementing solutions and escalating
unresolved problems to upper management.
Administrator
Bora health center, Kinshasa
Managed agendas and calendars, boosting
productivity and improving organizational
initiatives.
Maintained personnel records and updated
internal databases to support document
Contact
Address
Poznan, 61-662 Poland
Phone
************@*****.***
Skills
Outstanding
communication skills
Very Good
Professional telephone
demeanor
Good
Customer Relations
Very Good
Software
Microsoft Word
Good
Microsoft PowerPoint
Very Good
Photoshop
Very Good
Languages
French
2021-03 -
2022-01
2019-04 -
2020-08
management.
Generated reports to suggest corrective
actions and process improvements.
Education
Business Administration
College Cartesian - Kinshasa, Congo
Chinese
Guiyang City Vocational College - Guiyang,
China
Business Administration
Poznan University of Economics And Business -
Poland,Poznan
Certifications
State diploma
Certificate in Chinese language
Diploma in English B2
Interests
Reading
Excellent
English
Very Good
Chinese
Good
.
2017-09 -
2018-07
2019-09 -
2020-10
2022-03 –
present
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