Anolian M. Dancuart

321-***-****

SUMMARY

Customer service professional. Goal oriented, exceptional office operations and support skills. Committed to executing first class solutions in a timely matter. Team player who is able to work well with others and independently in order to achieve a common goal. Ttech

Executive customer service representative

2016 – 2022

• Resolve customer complaints via telephone and email.

• Contact customers to arrange departures and arrivals.

• Applying effective time management skills.

• Provide information about new products and services to our customers.

• Communicating with other departments regarding customer refunds.

• Meet weekly department deadlines (volume/quality of phone calls)

• Documenting inbound phone calls and customer responses.

• Fulfill customer needs to ensure their satisfaction.

• Provide satisfactory customer service with active listening skills. Miami International Realty

Manager assistant

2013 - 2015

• Assisted customers by gathering the necessary information.

• Display and market real property to possible buyers.

• Completing MLS entries / inputting data according to updates.

• In-bound and out-bound phone calls.

• Scheduling appointments and closings.

• Cooperate with appraisers, escrow companies, lenders, insurance, and home inspections. Attorney David M. Sostchin

Property Claims Division / Countywide Public Adjusters Office Manager

2011 - 2013

• Assisted adjusters investigate and determine coverage of loss for property claims.

• Evaluate existing insurance policies in order to determine what coverage may be applicable to a claim.

• Prepare, document and support the claim on behalf of the insured.

• Alleviate customers concerns by coordinating appointments with adjusters. SKILLS

• WPM 45 +

• Excel, Point, and Word

LANGUAGES

• Advanced Spanish

EDUCATION

Rutgers University Newark, New Jersey

Marketing/English Literature

Berkley Claremont, New York

Associates in Business Administration

Home Savers of South Florida

Office Manager/ Loan Originator

2007 - 2011

• Analyze financial statements, tax returns, credit reports, BPO's and appraisals in order to recommend the most appropriate workout alternative

• Update extensive record/file to ensure investor requirements are met concerning condition of property, and measure taken to deter foreclosure and charge-off • Collect and analyze financial data

• Provide extensive loss analysis and recommendations as related to all aspects of loss mitigation for investor owned and company owned real estate according to the goals and procedures of the department

• Assist in the control of company and investor exposure/expenses related to foreclosure and property disposition through the use of available pre-foreclosure sale, loan modifications, loan deed in lieu, and partial claim, as well as other available agency and investor remedies

• Arrange for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection and valuation of the property • Ensure compliance with company, investor and/or PMI guidelines in relation to all aspects of loss mitigation

• Ensure compliance with federal, state, and local laws governing mortgage banking

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