Pharmacy Technician Call Center
Resume:
C
Maria L. Castillo
*****.********@***.***
** ***** ** ******* ****** Services Experience as Certified Pharmacy Technician Primary Skills Attained
•Ability to multi-task while maintaining a high level of attention and care for details
•Above average patient care through listening skills and responsive care with heart
•Accountable for working with high integrity, proven confidentiality skills and reliability
•Ability to work well under pressure, meet deadlines and fulfill workloads assigned
• Bi-lingual speaking, English and Spanish.
•Experienced in several lines of work including:
Training & Development, Continuous Improvement Teams, PXIS Lead, Leadership roles Work Experience
Software Skills:
EPIC – Patient Data
PYXIS – 4000 and ES
ACUDOSE - Carousel
and packer
OMNICELL - packer
CERNER & SUNPORT
Data Input Services
CARDINAL-
Pharmaceutical
Wholesaler
HD SMITH -
Pharmaceutical
Wholesaler
Computer
Programs:
Microsoft Excel, Word,
PowerPoint, Outlook,
Teams, Skype, ICloud
Education
B.A. Health Services
Management
Webster University 1998
Orlando, Florida
Other Pharmacy Work:
Advent Health- Celebration, Downtown, Kissimmee FL October 1993-Present Certified Pharmacy Technician- In addition to my lead technician roles, my association with Advent Health, formerly Florida Hospital, has influenced my ability to optimize organizational planning; evaluating processes through comparisons; and ability to assess technicians’ work to enable consistently higher productivity.
Other Health Services Related Work:
University of Florida MTM Call Center, Orlando, FL September 2013- October 2014 Outbound call center for medication adherence. Responsible to work queue and uphold secure call etiquette to protect patient confidentiality; service each call with excellent customer care. Everest University, Orlando, FL September 2007- October 2010 Program Manager – Responsible for growing the academic program, enrollment and graduation rate; established continuous improvements to satisfy these objectives. I also reduced yearly operational costs while introducing new capital to purchase more training equipment. Served as classroom facilitator and instructor.
Florida Metropolitan University, Orlando, FL January 2007- September 2007 Adjunct Instructor
Noden Pharma USA, INC.-Orlando, FL May 2018-2020 (Co. closed FL Operations) Pharmacy Inventory Manager- USA Liaison and supervisor of daily orders, operations, shipments and monitoring of a multi-million dollar inventory. Weekly reporting to parent company in Ireland, and other USA offices. Monitored compliance of safety regulations for all shipments. Served as spokesperson during Tracelink’s 2019 convention, regarding DSCSA guidelines. The Nemours Foundation- Orlando, FL October 2012 –January 2018 Leadership Experience – Pharmacy Technician Supervisor responsible for scheduling, monitoring adherence of policy and guidelines by all team technicians; reporting of any adverse situations to Director and Operations Manager; support and serve as liaison for all clinical pharmacists and technicians; maintain all regulatory training and compliance for technicians on a daily, weekly and annual basis. Tapped by Pharmacy Director to serve on the Quality Related Events Committee. Certified Pharmacy Technician– Accountable for organizing and completing daily patient charges with precision, care and timeliness; Accountable for delivering a higher quality product for IV admixtures and compounding requests; Responsible for extremely precise delivery of chemotherapy admixtures;
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