Data Entry Front Desk
Resume:
Michelle Alexander-Ervin
San Antonio, Texas 78218
210-***-**** (mobile) main
210-***-**** (mobile ) alternate
Education:
Brackenridge High School 1986-1990
Course: Academics
Graduate: yes
San Antonio College 1990-1992
Course: Nursing
Graduate: no( hours completed 72)
Work History:
San Antonio College Library 1990-1191
Title: Library Asst.
Duties: categorize books, cashier, answer phones, help people locate books in the library, prepare the copy machines and public relations La Petite Day Care 1993-1994
Title: After School Teacher
Duties: work with the kids that came there after schools, prepare a lesson plan for them as well as helping them with their homework that they may have. Answering questions that parents may have when coming to pick parents up.
West Telemarketing 1994-1998
Title: Telemarketer and Manger
Duties: as a telemarketer worked outbound sales and making outbound calls for the consumer. As a manger help to manager over 20 employees maintain calls sales by teaching and coaching them through calls. Handling payroll issues, irate customers and supervisory calls, public relations, and customer services.
Downtown Baptist Hospital 1998-2000
Title: Unit Clerk
Duties: transcribing, doing doctor’s order’s, answering phones, public relations, maintain the front desk
St. Luke’s Hospital 2003-2004
Title: unit Clerk
Duties: transcribing, doing doctor’s order’s, answering phones, public relations, maintain the front desk
AT&T Services 2000-2009
Title: Senior Records Clerk
Duties: data entry, word, excel, maintain spreadsheet, problem solve corp. billing operation for Houston, Kansas, Oklahoma, Missouri area, answer phones and e-mail pertaining to work, customer service, public Jusdon I.S.D.2011-2013
Title: Child Nutrution Server
Duties: prepare and serve children in the schools, cashier,stock,and restock area, and Clean and santaize work area.
CVS Caremark Sept 2014-June 2015
Title: CCR
Duties: Att Med d and regular customer care incoming calls. Answer questions and place medication Orders for members. Problem solve members question and do investigation into helping members Get their medication
United Health Care Feb 2016-June 2016
Title:CCR
Duties: Actively attend to the needs of customer from the Medicare Retirement and Disability area for the East side of the house. Problem solving members questions and doing investigation into helping our members get the answers they needed to their questions.
Area of Skills:
Computer skills… word, excel, 10 key, spreadsheets, documentations, data entry,cashier,payroll issues Customer service… interaction/hospitality
Alorica 01/06/2020-04/01/2020
Title: CSR
Duties: Actively taking inbounds calls and answers questions and concerns about Apple Card but Goldmann Sachs Program
Alorica 03/06/2021-05/30/2021
Title: CSR
Duties Actively taking inbound calls and answers questions and concerns about Apple Card by Goldmann Sashs also did some Fraud inbound calls where I did fraud interactions and disputes. Alorica 06/01/2021-Present
Title: Trainer
Duties: Learning project information that we need to deliver to our training class. Training anywhere from 2 to 40 agents at a time currently via virtual. Also we would do a lot of backoff work including reports and excel spreadsheets, word, data entry.
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