Learning and Development Leader, Business Partner, Talent Program Mana

Patricia Greer

Suffolk, VA 757-***-****

adr0ql@r.postjobfree.com www.linkedin.com/in/p-greer

Learning & Development Leader Business Partner

Consistent Record of Enhancing Skills of Leaders for Optimal Performance and Creating Inclusive

Environments that Build Strong Cohesive Teams

Highly effective and experienced professional with comprehensive background making positive impacts in public, private, and not-for-profit businesses. Demonstrated success exceeding expectations and delivering results in leadership development, organizational development, employee engagement, coaching and mentoring, strategy and alignment, performance management, and change management.

360 Assessments

Onboarding

Team Building

Workforce Planning

Instructional Design

Facilitation and Instruction

Goal Setting

Project & Program Management

Succession Planning

Process Improvement

Administer and Implement Learning Management System (LMS)

Survey & Needs Assessment

Experience

TEGRA GLOBAL, Norfolk, VA 2021 - 2022

Senior Talent Program Manager

Provided direction targeting HIPO’s and leaders at all levels developing skills and build bench strength in essential areas. Owned projects, establishing goals, identifying matrix and analyzing data, and leading innovative and resourceful continuous improvement efforts. Principal driver for all assigned programs within talent management including performance management, employee engagement, employee recognition, training, and culture shaping work.

Increased knowledge and effectiveness of 1.2K leaders in US and CA through active participation in Leadership Essential Program.

Conceptualized and rolled out pilot program for top performers preparing for upward mobility.

Assisted teams getting acclimated to 1 another by conducting New Leader Assimilation.

Expanded offerings of ILT and VILT and marketing space availability, increasing enrollment and participation in 3 months reaching NPS 71 and 4.8/5 satisfaction

Improved communication and working relationship by conducing over 100 DiSC assessments, debriefing results, encouraging continual conversation around learning more about fellow employees.

Led projects / programs from concept to execution, seamlessly remaining on time and within budget courageously making tough decisions, when necessary, which minimized risk and maximized impact.

Provided data which aided in making strategic decisions and evaluated growth in employee skill level by implementing LMS system designed to capture usage, ROI, and test knowledge.

CITY OF VIRGINIA BEACH, Virginia Beach, VA 2008 - 2021

Manager of Learning and Development

Conceptualized the organizational strategy and vision developing a learning culture spanning across 7.5K FTE and 31 departments. Defined and drove creation of leadership development programs utilizing assessments, coaching, cross-training course work and challenge assignments that created talent focused on building capability, impact, effectiveness, and increasing sphere of influence. Partnered with leaders and HR business partners to determine needs and identify key skillsets to include in creation of new programs and revised / scaled as needed. Established processes and workflow guidelines allowing for maximum use and benefit from having a robust LMS. Conceptualized, built, and led all efforts in designing and delivering over 150 courses and 5 Signature Leadership Programs. Conducted needs assessments and surveys identifying needs and gaps in performance used to develop next steps. Orchestrated defining training tracks and key competencies need for each role throughout the organization. Delivered classroom, virtual, and prerecorded trainings to all levels of employees and leaders. Oversaw the Tuition Reimbursement Program and establishing educational partnerships.

Recognized for successful record of conceptualizing, creating, and championing 5-signature leadership programs targeting leaders at all levels used to engage, retain, and develop over 400 leaders each year.

Provided avenue for users to select, enroll, and engage in learning activities, along with supervisors’ ability to track employee training through LMS system.

Orchestrated and led Citywide Mentoring Program, successfully meeting or exceeding goals.

Scaled citywide programs using train-the-trainer certifications and teaching others how to deliver effective training through instructional design and understanding adult learning theory.

Assisted over 700 new hires become acclimated to organization through creation of robust new member orientation program and onboarding structure.

Provided coaching and team intervention sessions, aiding in addressing concerns that resulted in positive improvements.

Partnered with Employee Relations revising performance management plan, using a systematic approach.

Selected by leadership to serve as Acting Human Resource Director during period of transition. Recognized for building strong, trusted relationships and exceptional performance. Managed staffing and compensation; employee relations; training and development; occupational health and safety; and member communications.

DANVILLE AREA COMMUNITY COLLEGE, Danville, IL 2004 - 2008

Coordinator of Community Education

Directed all facets of Continuing Education including design, implementation, and evaluation of customized training contracts; marketed and facilitated training; developed community education classes for public. Managed $250K+ annual budget and over 50-member staff. Served as grant administrator for several grants.

Grew enrollment 125% in 2 years representing 36% of college's total student headcount by expanding curriculum to include 350 programs, preparation of marketing and advertising offerings.

Obtained ICCB accreditation for 25% of courses offered assisting professionals renew certifications.

BRADLEY UNIVERSITY, Peoria, IL 2001 - 2004

Director of Training

Led Turner Center for Entrepreneurship's in developing training programs and marketing events designed to meet client-specific needs and fulfill grant requirements. Orchestrated workshops, seminars, large conferences. Enhanced learning, increased accessibility, and expanded offerings through continual program evaluation and assessment. Managed $500K annual budget plus $1.5M endowment.

Reduced program cancellations and improved ROI 20% by conducting needs assessments, developing courses to address gaps and implementing incentives for successful completion of programs in set amount of time.

Education

Ph.D (ABD), Applied Management & Decision Sciences, Walden University, Minneapolis, MN

Master of Technology, Learning Management, Eastern Illinois University, Charleston, IL

Bachelor of Science, Career Coaching, Eastern Illinois University, Charleston, IL

Certifications

360 Assessment, MBTI & Strong, Coaching for Commitment, Situational Leadership, Franklin Covey, Real Colors, DiSC - Everything DiSC, Peak Performance: Process Improvement

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