Qa Analyst Assurance

Robert Jung -- **** W. Nevada Place

Phone: 303-***-****

E-mail: ************@*****.***

OBJECTIVE

To secure a position in the Software Quality Assurance field in which my technical knowledge, automation experience, attention to detail, and people skills make me the right candidate for the right company.

WORK EXPERIENCE

Sr. Manager IT Quality Assurance, November 2015 - Present

Layer3-Tv/ T-Mobile Denver, CO

HINT -

After shut down of TVision Product, the teams I managed were pivoted to the National Launch for the T-Mobile Home Internet Product (HINT). This product is currently the fastest growing ISP in the United States, enabling over 1.5 Million Customers Internet at an affordable price.

The team was split into 2 groups 1 focused on End to End Enterprise Releases, and the other focused on Embedded (lean left) work platforms, including Eligibility/API Platform; Device Release Management; and Mobile App Validation. The teams work directly with other Engineers, Network & Platform Engineering, Architecture, Product and Development teams. The team continues to do this while focusing on solutions for the individual tasks from each of the groups. The elements of this job are to ensure that the top priority items are addressed.

The team accomplishes this by working closely with these groups in the design and implementation of QA test methodologies, reviewing software test plans and matrices. All while implementing quality strategies to measure and record software quality trends within the overall organization. My teams achieve this by actively working with the product management and architecture teams in defining actionable, testable product requirements. Together we accomplish this by determining acceptance criteria and testable actions on every feature/delivery from the teams. Each team works in dynamic release cadences, with some products delivered 2-3 times a week, while the other products are more controlled bi-weekly and sometimes monthly cadence. The concept of embedding this level of quality is set by being a role model of process adherence throughout the departments demonstrating that quality is not just a department within the engineering group, but can be driven by others within the company.

Another part of my role is to partner with my Automation QA manager, driving more automation from the available resources. Together we do this by driving the team to take a completely manual process and move forward with implementation of automation API and UX Automation platform with a mix of senior and junior resources, focusing on the delivery of tests that assist in the multi-release software systems. We continue this, with a focus first in assisting in cutting down quality test cycle times of regression.

Through all of this work I was held responsible for the creation of a complete End to End release validation process within the Product Quality Team, which handled Enterprise Wide Releases, along with 3rd Party Integration apps within the HINT Platform.

TVision -

After the purchase of Layer3TV - the teams were tasked with growing the platform and launching Nationally the SetTopBox platform. It was launched in mid-2018 to 11 Markets across the United States, to limited Fanfare. The product was scratched for a Co-Branded Interop platform including Apple, Amazon, and Google technologies (including a self-branded devices), covering all National Markets. The product went from concept in Late 2018/Early 2019 - into Launch in Nov 2020. The product was subsequently shut down in March of 2021.

While a part of Layer3TV

As part of a TV startup I was asked to create a comprehensive test plan around the following interfaces:

Consumer Acquisition Platform

Lead signup/ Sale Generation

Online Account Management

Internal Customer Support Platform

Customer Billing Support Platform

Customized User Interface

Asset Ingestion Platform

Embedded System Platforms

These teams had Embedded validation resources (lean left); End To End Integration resources ensuring integrations before customer releases; and Automation resources that were responsible for shortening the overall timeline from dev completion to customer release.

Sr. Manager of Network Testing, June 2015 - October 2015

Level 3 Communications Broomfield, CO

While at Level 3, I was responsible for managing a team of 6 CDN Quality Assurance Engineers, who are responsible for the validation of Level 3’s Content Delivery Network. Actively assist in the ongoing implementation of daily stand-up meetings, end of release cycle retrospectives, and other iteration based Agile meetings. I accomplished this by engaging QA, Engineering, Architecture, Product and Development, while focusing the team on solutions from their groups to the top problem areas that they collectively have identified. I accomplished this by working closely with these groups in the design and implementation QA test methodologies, reviews of software test plans and test strategies, all while implementing quality strategies to measure and record software quality trends within the QA organization. Actively works with the product management and architecture teams in defining actionable, testable product requirements in the form of good user stories which assist in determining velocity of the overall project/product team. Working with the same product management and architecture teams to create a release cadence of completed user stories in support of a functional feature. Conduct performance reviews of individual QA engineers on semiannually basis. Also works with internal/external teams on coordination of QA team training on key technologies and processes.

Manager of Quality Assurance, July 2013 - June 2015

ClickFox Denver, CO

While at ClickFox, I was responsible for leading daily stand-up meetings, leading end of release cycle retrospectives by engaging QA and Development, focusing the team on solutions from their SCRUM groups to the top problem areas that were identified. I accomplished this by working closely with engineering, product, and operations teams to design and implement QA test methodologies, conducting reviews of software test plans and strategies, while implementing quality strategies to measure and record software quality trends. Coordinates with application support teams to define and scope software issues from production. Implemented performance reviews of individual QA engineers and overall team, coordinated QA team training on key technologies and processes, created individual career paths for QA engineers, including creating complete job descriptions for different roles. Works actively with User Acceptance Testing (UAT) Team to develop certify Go/No-Go decisions for release candidates. Actively assist product management and project management teams in defining actionable, testable product requirements in the form of user stories that can assist in determining velocity of the overall project/product team. Spearheaded the development of quality assurance measures and testing standards for new and existing applications under test, throughout the development lifecycle. Acts as a role model of process adherence throughout the department and company showing that quality is not just a department within the engineering group but can be driven by others within the company. Created a monthly release cadence review plan, which reports status and overall product risks of release candidate software after delivery from QA to the UAT team. Developed a plan to retire the existing FitNesse automation framework that proved to have too many flaws to move forward with the growing company. Developed and maintains new Selenium and jUnit test tool protocols that assist in functional User Interface and Services layer testing.

Senior QA Analyst/ Manager Quality Assurance of Quality Assurance, July 2007 - July 2013

ServiceMagic.com/HomeAdvisor.com Denver, CO

While with HomeAdvisor I was responsible for the creation and implementation tests for the purpose of testing a service request application from an external user perspective, along with creation and implementation tests for the purpose of testing a service request application from an internal user perspective. While with HomeAdvisor I was promoted to Manager of Quality Assurance Automation, where in that role I was responsible for managing the team that performed Automation Regression and Performance Testing against multiple environments using multiple tools: Mercury QuickTest Professional, Selenium and jMeter. I managed four resources that use the tools and test beds to assist the entire team with all testing needs. I was also responsible for creating and managing the Mobile Application Testing of four different IOS and Android Applications. The database technology utilized while I was there was Oracle. The defect tracking/feature management system was with Serena TeamTrack. I lead the team(s) responsible for validation of tests/scenarios existence for all variations of testing purposes (negative, boundary, positive). I mentored and managed the team(s) responsible for the validation of multiple paths for service request entry. Other tasks that I implemented while at HomeAdvisor include: Revamping and implementing test automation procedures into a highly flexible/highly complex working environment. This included creating base regression beds to be run against multiple environments using Mercury Quick Test Professional, Selenium and jMeter. Along with the regression validation, created a custom visual basic script that validates all production servers are returning expected HTML responses depending upon the URLs being passed to each.

Other Job Details available on request for the following positions:

Senior Quality Assurance Analyst, November 2006 - July 2007

Ceridian Recruiting Solutions Denver, CO

Quality Assurance Test Lead/Manager, September 2005 - November 2006

3t Systems Inc. Denver, CO

Senior Quality Assurance Engineer, July 2001- September 2005

ProCard Inc/TSYS iSolutions. Golden, CO

Quality Assurance Specialist, August 2000 - June 2001

Spherion Consulting Denver, CO

Quality Assurance Analyst, August 1998 - July 2000

Standard and Poor’s Institutional Market Services Englewood, CO

EDUCATION:

Master's Degree: Information Systems Management – April 2012

Regis University Denver, CO

Bachelor's Degree: Information Systems – October 2001

University of Phoenix Lone Tree, CO

Associates Degree: Microcomputer Network Administration – June 1998

Hamilton Business College Mason City, IA

REFERENCES – Available Upon Request

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