Customer Service Nursing Assistant
Resume:
Patricia Carter
Front Royal, Virginia *****
**************@*****.***
Customer service oriented professional with 10+ years of healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedures and guidelines to assure consistent quality.
Well-organized, manages time and priorities in multi-task environments.
Pays close attention to detail to ensure accuracy and maintain compliant documentation. Builds trust and respect by consistently meeting and exceeding expectations. Greenway EHR Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint.
Authorized to work in the US for any employer
Work Experience
Certified Nurses Assistant
Livinrite Home Health Services - Manassas Virginia November,2, 2022 - Present
Unit Secretary
Mobile Infirmary Health System - Mobile County, AL March, 23,2020 to September 7th, 2021
I have my BLS certificate as well as others
I am trained in Epic as well as Mainframe and Ereq I multiply task answering multiple phones call lights I place orders for equipment as well as call in patients consults am compliant with HIPPA rules and regulations EHR and more Home Health Care Aide
Alabama Personal Choices - Mobile, AL
July 2019 to March 2020
I manage clients' medicine, light housework, laundry, errands, prepare meals, transport, make doctor's appointments, personal hygiene and grooming assistance, and exercise. General Manager
Mitch's Welding & Fabrication - Livingston, AL
January 2017 to July 2019
Create invoices and proposals to send to clients.
Make outbound phone calls for collection purposes - accounts receivable.
Schedule and update client appointments.
Perform marketing duties - create and maintain company website. Home Health Aide
Caring Heart Home Healthcare - Manassas, VA
January 2006 to December 2016
Maintained a safe, secure and healthy environment.
Assisted with activities of daily living - personal hygiene, mobility and feeding. Handled light housekeeping duties, prepared meals, and ran errands.
Completed daily logs documenting patient condition and activities and any changes to patient care plan.
Monitored patient medication schedule.
Education
Associate of Science degree in Healthcare Management Ultimate Medical Academy
2019
Skills
• Accounting
• Payroll
• Banking Systems
• Healthcare Law
• HIPAA Compliance
• Charting
• Filing Processing Co-Payments
• Human Resource Management
• Organizational Improvements
• Appointment Scheduling Insurance Billing Procedures
• CMS1450
• UB04
• CMS1500
• Healthcare Claim Cycle
• Insurance Verification Interpersonal Professional Communications
• Business Office Operations
• Medical Office Procedures Medical Practice Management Systems
• Practice Structure
• Leadership & Management Medical Terminology
• Anatomy & Physiology
• Proposal Writing
• Home Care
• ICD-10
• Medical Records
• Epic
• EMR Systems
• Clerical Experience
• CPT Coding
• Medical Coding
• ICD-9
• Recruiting
• Transcription
• Medical Scheduling
• ICD Coding
• Medical office experience
• Office manager experience
Certifications and Licenses
Drivers License
CPR Certification
Certified Nursing Assistant Certificate
BLS
Assessments
Home Health Aide Skills — Proficient
February 2020
Providing care to patients in a home setting.
Full results: Proficient
Electronic Health Records: Best Practices — Proficient August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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