Fraud AML and payments Analyst Agent Care
Resume:
Carlos F. Pintado de Luna
Payments
I am a self-motivated and progress-driven, with an exte
record of initiative and innovation, I have developed and executed strategies that I b to the company. In all my jobs, I handled tasks about a lot of kind of situations and with my ability tolerance; I know I can quickly close any knowledge gaps t effective communication skills and the motivation to take on challenging work. I m used to work in different shifts. I am also skilled at writing, reporting, quality control, product knowledge, strategic prospecting skills, and rapport
qualification questioning, and time managemen
experience you need.
2007 - 2009
09-2013/06-2014
Sports Activities in the natural environment
I.E.S. Jesús de Monasterio, Spain.
09-2014/06-2016
Forestal Engineer. Use and Conservation of the Natual Enviroment.
University of León, Spain.
DOB: 28/06/1991 Mobile phone
Igaming Curses. Malta 2020/2021/2022
Professional Education
General Data Protecction Regulation.
Information Security.
Payment Card Industry Data, Security Standard.
Anty Money Laundering and Counter_Terrorism
Financing.
Responsible Gambling.
Carlos F. Pintado de Luna
Payments and Fraud Analyst / Igaming
Msida, Malta
driven, with an extensive background in IGaming
jobs, I handled tasks about a lot of kind of situations and with my ability close any knowledge gaps to become an asset to your team. effective communication skills and the motivation to take on challenging work. I am also skilled at writing, reporting, quality control, product knowledge, and rapport building on the call, buyer-seller agreement, active listening, management. I am confident that I have the drive, knowledge and PERSONAL SKILLS
environment.
Other Courses
Mobile phone: +34-679-***-*** E-mail: charlie91luna@gmail LinkedIn: Carlos Luna
English: Advanced level.
Spanish: Native.
Office Package (Advanced level
Internet and General Knowled
2020/2021/2022
Professional Education
Free time Monitor.
Forest Ranger.
Labour Risk Prevention
First AID.
Natural Enviroment Jobs (SWEEDEN)
Languages and Computer Skills
Regulation.
Payment Card Industry Data, Security Standard.
Anty Money Laundering and Counter_Terrorism
1
and Fraud Analyst / Igaming
Gaming, with a long-standing
record of initiative and innovation, I have developed and executed strategies that I believe will bring value o become an asset to your team. I have
seller agreement, active listening,
I am confident that I have the drive, knowledge and Other Courses
*************@*****.***
Advanced level.
(Advanced level).
Internet and General Knowledge.
Labour Risk Prevention.
Natural Enviroment Jobs (SWEEDEN).
Languages and Computer Skills
2
04-2021 / Currently.
PAYMENTS AND FRAUD ANALYST RankGroup PLC. Sliema, Malta.
- Monitor the AML triggers for Spanish market and use various reports (from cashier activity to game play and opposite betting) to locate potential ML risk accounts.
- Profile the users and use the various tools at our disposal to create a risk assessment of said users (this includes sanctions, open source and some internal tools that allow us to determine the level of risk depending on our findings)
- Provide a recommendation to management in what needs to be requested (if anything) or if we wish to continue the Business Relationship with the user depending on the risk level assigned
(using different areas to asses such as Customer Risk, Transactional Risk, Game play Risk and Geographical Risk).
- Assist management on the day to day processes as well as provide recommendations on how to improve them.
- Assist management on the creation of the different process manuals and training manuals to be given to the regulators and used for on boarding of new team members.
- Managing the weekly reports to upper management including team results (from a Fraud, Payment and AML perspective) and KPIs (both for team and agents.
- Monitor account registrations, deposits and withdrawals.
- Review and verify customer documents for authenticity.
- Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity.
- Review financial and player activity with the aim of minimising the financial risk to the business.
- Analyse and process payments accurately and in a timely manner via different payment methods offered.
- Investigate and resolve issues related to money transfers, including reconciliation of transactions
09-2020 / 04-2021
PAYMENTS AND FRAUD ANALYST CODERE. Sliema, Malta
- Monitor account registrations, deposits and withdrawals.
- Review and verify customer documents for authenticity.
- Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity.
- Review financial and player activity with the aim of minimising the financial risk to the business.
- Analyse and process payments accurately and in a timely manner via different payment methods offered.
- Investigate and resolve issues related to money transfers, including reconciliation of transactions.
PERSONAL SKILLS
PROFESSIONAL EXPERIENCE
3
01-2020 / 08-2020
CUSTOMER CARE AGENT MERKURMAGIC INTERACTIVE. Sliema, Malta
- Providing customer care through chat, phone and email and being a representative outward to the customers.
- Assisting Management Team reporting technical issues and what is happening in the market.
- Maintaining customer records by following the correct data protection procedure.
- Documenting customer contacts in order to provide a full customer history.
- Resolving product or service issues by clarifying the customer s complaint, determining the cause of the issue: selecting and explaining the best solution to solve them, expediting correction or adjustment, following up to ensure resolution.
- Helping with translation when needed.
- Assisting the Management with other project and duties when requested.
04-2019 / 01-2020
STOCKROOM RESPONSIBLE ZARA. Sliema, Malta
02-2019 / 04-2019
MYSTERY SHOPPER MALTA PUBLIC TRANSPORT. Sliema, Malta
Springs and Summers from 2013 until 2018
FREE TIME COORDINATOR AND MONITOR Different companies. Spain
Contact this candidate